Marcy Ullom, CEO of VitaGlide, the manufacturer & distributor of the VitaGlide exercise and rehab machine for people with limited lower body movement, reveals how helping people starts with meeting them where they are. We talk about why it's so important to listen to customers, to understand to their goals, and to embrace their ideas. She shares that you not only need to hear what they are saying, but that you need to listen for the emotional undertone, which is even more telling about what they are striving to achieve. Marcy describes both the ambition and challenges she and her husband Hugh have navigated since purchasing VitaGlide, revitalizing the brand, and improving the product's functionality for users. We also discuss marketing for VitaGlide, which prioritizes emotional benefits over product features, so that potential customers feel like it's designed with them in mind.

Contact Info:

Marcy Ullom - https://www.linkedin.com/in/marcy-ullom/

Kevin Perlmutter - https://www.limbicbrandevolution.com/

Limbic Sparks® is a registered trademark of Limbic Brand Evolution, LLC

Hosted on Acast. See acast.com/privacy for more information.

Brian Reed is Co-Founder and CEO at Ascendco Health, the first surgical asset management platform built for operational efficiency and quality across every hospital department, reveals the value of focusing you brand on people over product technology. He shares details about how the Ascendco brand has evolved, incorporating the discipline of resisting the urge dwell on tech-speak in favor of being people-centric. We talk about the impact this shift has on brand messaging, marketing and customer experiences. Brian describes his team's commitment to supporting their community of Sterile Processing Leaders by arming them with data and insights that elevate their skills and influence. We discuss the value of conversations with users and creating community. Brian gives examples of how being people-centric is transforming the way his internal team approaches their work and how it empowers and lifts up the people who the brand serves.

Contact Info:

Brian Reed - https://www.linkedin.com/in/brian-reed-34289522/

Kevin Perlmutter - https://www.limbicbrandevolution.com/

Limbic Sparks® is a registered trademark of Limbic Brand Evolution, LLC

Hosted on Acast. See acast.com/privacy for more information.

Travis Tyson, Director of Planning at Cleveland Clinic, an academic nonprofit medical center consistently ranked as one of the best hospitals in the world, reveals how to design healthcare spaces to balance emotions and accelerate healing. We talk about ways to gather insights from patients and caregivers that inform architectural projects. He describes examples of spaces that he helps create across the 39 million square feet of Cleveland Clinic's properties, which are designed to balance emotions. Travis shares how important it is to gather insights for design plans from a variety of perspectives, so that you can accommodate the various needs that people have as everyone is going through something individual. We talk ideas such as calming staff lounges and daylighting, to quick wins like artwork, noise reduction and paint colors. Travis emphasizes the value of investing in healthcare built environments in ways that help caregivers to calm their emotions during a stressful day, and that help patients heal faster.

Contact Info:

Travis Tyson - https://www.linkedin.com/in/travis-tyson-aia-acha-ncarb-a2353b2b/

Kevin Perlmutter - https://www.limbicbrandevolution.com/

Limbic Sparks® is a registered trademark of Limbic Brand Evolution, LLC

Hosted on Acast. See acast.com/privacy for more information.