When do late payments cross the line from “a bit slow” to “your cash flow is in danger”? In this episode, we unpack the key warning signs that you need a commercial debt collection agency urgently – and what to do before overdue invoices turn into write-offs.

We explore the red flags most businesses ignore at first: a rising stack of invoices drifting 30–60 days beyond terms, customers who suddenly stop taking calls, vague disputes used to stall payment, and the constant drag on your team’s time as they chase the same debtors again and again.

You’ll hear how a specialist agency can step in with structured credit control, clear escalation steps, and ethical but firm communication that protects your brand while getting you paid faster. We also cover when to move from “friendly reminders” to formal action, how to prioritise which accounts to outsource, and why a no collection, no fee approach can de-risk recovery for busy SMEs.

If unpaid invoices are keeping you awake at night, this episode will help you decide when it is time to hand the problem to experts and refocus on growing your business.

#DebtMatters #DebtCollection #CommercialDebt #DebtRecovery #LatePayment #CashFlow #CreditControl #SmallBusiness #SMEBusiness #B2B #UKBusiness #TaurusCollections

A simple framework to make collections faster, fairer, and more brand safe. In this episode we unpack the three C’s of a successful collections strategy - communication, choice, and control and show how UK SMEs can use them to lift recovery rates without burning relationships.

We cover how to set clear, consistent messaging across phone, email, and SMS; why flexible payment options and transparent terms increase follow through; and how to keep tight operational control with defined steps, audit trails, and compliant escalation.

You’ll leave with a practical playbook you can roll out this quarter: sample outreach cadence, flexible plan templates, and a control checklist your credit team can action from day one. Based on Taurus Collections’ latest guide on the three C’s.

#DebtMatters #DebtCollection #CollectionsStrategy #CreditControl #CashFlow #LatePayment #AccountsReceivable #UKBusiness #SME #CreditManagement #DSO #B2B

Credit Control KPIs That Actually Move Cash

Struggling with late payers or creeping DSO? In this episode, we break down the 3 KPIs that matter most to credit control and show you exactly how to use them to speed up cash collection:

DSO (Days Sales Outstanding): what it measures, the correct formula, typical benchmarks by sector, and practical ways to bring it down (tighter terms, automation, early-payment nudges, smart escalation).

CEI (Collection Effectiveness Index): how to calculate it, what “good” looks like, and how to improve it with better segmentation, proactive reminders, and fast dispute resolution. • PCE (Portfolio at Current Exposure): how to read your real-time credit risk, spot concentration issues, and reduce exposure with disciplined limits and focused collections.

You’ll leave with a simple playbook to prioritise high-impact accounts, tighten risk controls, and turn “outstanding” into “paid” without burning relationships. If you’re a UK SME, FD, or credit controller aiming to improve working capital this quarter, this one’s for you.

#DebtMatters #CreditControl #KPI #DSO #CEI #PCE #AccountsReceivable #CashFlow #Collections #UKBusiness

Construction Debt Recovery — Applications for Payment, Pay Less Notices, and Timelines Explained

Late or disputed payments can cripple a project’s cash flow. In this episode of Debt Matters, we break down exactly how to stay compliant and get paid on time in UK construction. You will learn how to structure clear Applications for Payment, the difference between interim and final applications, what a valid Payment Notice must include, and when a Pay Less Notice can be issued.

We map the typical timeline from Application Date to Due Date and Final Date for Payment, highlight the most common mistakes that lead to non-payment, and share a practical playbook for escalating matters without burning relationships.

Take away a simple checklist you can apply today: evidence to attach, wording to use, diary dates to track, reminder cadence, when to issue a Notice of Intention to Suspend, and when to move to adjudication or third-party collections. Whether you are a main contractor, subcontractor, QS, or finance controller, this guide will help you protect margin, reduce DSO, and keep projects moving.

#DebtMatters #TaurusCollections #Construction #ConstructionLaw #UKConstruction #CashFlow #CreditControl #ApplicationsForPayment #PayLessNotice #Adjudication #DSO #DebtRecovery

In this episode of Debt Matters, we break down Part 1 of the Late Payment of Commercial Debts (Interest) Act 1998 - what it is, when it applies, and how it helps UK businesses protect cash flow.

You’ll learn which transactions qualify (business-to-business and public sector), when an invoice legally becomes “late”, and the rights you have to add simple statutory interest (set by law at the Bank of England base rate plus 8%) and a fixed compensation fee.

We also flag common contract pitfalls (like “substantial remedy” clauses) and where this law sits alongside your existing credit control steps. Stay tuned for Parts 2 and 3, where we’ll show exactly how to calculate interest and fixed-fee compensation with worked examples and how to build these rules into your collections workflow.

#DebtMatters #LatePaymentAct #UKBusiness #CashFlow #CreditControl #B2B #AccountsReceivable #SMEs #InvoiceManagement #StatutoryInterest

Disputed invoices don’t have to drain cashflow or goodwill. In this episode, we walk through Taurus Collections’ practical resolution flowchart designed for UK businesses: four clear phases triage, investigate, negotiate and close mapped to a 12-step process you can apply immediately. You’ll hear how to log and acknowledge a dispute within 1 business day, gather and test evidence against the contract and PO, decide liability, and document a remedy (from credit notes to staged payments) with firm deadlines.

We also cover when and how to escalate proportionately issuing a compliant letter of claim, applying statutory interest and compensation under the Late Payment of Commercial Debts legislation, and, if needed, using MCOL or instructing solicitors while keeping everything professional and well-evidenced.

Plus, we highlight ready-to-use email templates that keep your team consistent and your DSO down. Listen in and turn disputed invoices into resolved ones.

#DebtRecovery #DisputedInvoices #CreditControl #Cashflow #UKBusiness #B2B #LatePayment #CommercialDebt #SmallBusinessUK #Invoicing #AccountsReceivable #Collections

Personal guarantees are one of the most effective tools for reducing bad-debt risk in B2B trading when they’re used at the right time and framed the right way.

In this episode of Debt Matters, we unpack when a PG makes commercial sense (sectors, deal sizes, and customer risk signals), what a guarantee actually is (and isn’t), why many modern forms pair a guarantee with an indemnity, and how to introduce the ask without spooking good customers.

You’ll leave with a practical roadmap for adding PGs to your credit policy, keeping your file “evidence-ready,” and protecting margins before problems escalate setting up parts 2 and 3 on drafting and enforcement.

#DebtMatters #TaurusCollections #CommercialDebtRecovery #CreditControl #B2B #PersonalGuarantees #SMEs #Cashflow #UKBusiness #LatePayment #RiskManagement #AccountsReceivable

Roofing manufacturers are under pressure from slow-paying contractors, disputed deliveries, and project delays that push invoices past due. In this episode of Debt Matters, we share a practical, step-by-step approach tailored to the roofing supply chain: setting tighter credit terms, building evidence packs that stand up (POs, delivery notes, PODs), structuring faster chaser schedules, and knowing when to move from in-house follow-up to third-party collections.

We also cover using retention of title and personal guarantees effectively, writing pre-action letters that prompt payment, handling retentions and snagging disputes without burning relationships, and when court action and enforcement make commercial sense.

If ageing debt is squeezing margins, this episode gives you a clear playbook to recover more, protect key customers, and keep cash flowing.

#DebtMatters #TaurusCollections #RoofingManufacturers #Construction #DebtRecovery #CreditControl #OutsourcedCreditControl #LatePayment #CashFlow #B2B #UKBusiness #AccountsReceivable