When to Engage Commercial Debt Collection

When do late payments cross the line from “a bit slow” to “your cash flow is in danger”? In this episode, we unpack the key warning signs that you need a commercial debt collection agency urgently – and what to do before overdue invoices turn into write-offs.

We explore the red flags most businesses ignore at first: a rising stack of invoices drifting 30–60 days beyond terms, customers who suddenly stop taking calls, vague disputes used to stall payment, and the constant drag on your team’s time as they chase the same debtors again and again.

You’ll hear how a specialist agency can step in with structured credit control, clear escalation steps, and ethical but firm communication that protects your brand while getting you paid faster. We also cover when to move from “friendly reminders” to formal action, how to prioritise which accounts to outsource, and why a no collection, no fee approach can de-risk recovery for busy SMEs.

If unpaid invoices are keeping you awake at night, this episode will help you decide when it is time to hand the problem to experts and refocus on growing your business.

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