Disputed Invoice Resolution Flowchart

Disputed invoices don’t have to drain cashflow or goodwill. In this episode, we walk through Taurus Collections’ practical resolution flowchart designed for UK businesses: four clear phases triage, investigate, negotiate and close mapped to a 12-step process you can apply immediately. You’ll hear how to log and acknowledge a dispute within 1 business day, gather and test evidence against the contract and PO, decide liability, and document a remedy (from credit notes to staged payments) with firm deadlines.

We also cover when and how to escalate proportionately issuing a compliant letter of claim, applying statutory interest and compensation under the Late Payment of Commercial Debts legislation, and, if needed, using MCOL or instructing solicitors while keeping everything professional and well-evidenced.

Plus, we highlight ready-to-use email templates that keep your team consistent and your DSO down. Listen in and turn disputed invoices into resolved ones.

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