Credit Control KPIs and Debt Management Efficiency

Credit Control KPIs That Actually Move Cash

Struggling with late payers or creeping DSO? In this episode, we break down the 3 KPIs that matter most to credit control and show you exactly how to use them to speed up cash collection:

DSO (Days Sales Outstanding): what it measures, the correct formula, typical benchmarks by sector, and practical ways to bring it down (tighter terms, automation, early-payment nudges, smart escalation).

CEI (Collection Effectiveness Index): how to calculate it, what “good” looks like, and how to improve it with better segmentation, proactive reminders, and fast dispute resolution. • PCE (Portfolio at Current Exposure): how to read your real-time credit risk, spot concentration issues, and reduce exposure with disciplined limits and focused collections.

You’ll leave with a simple playbook to prioritise high-impact accounts, tighten risk controls, and turn “outstanding” into “paid” without burning relationships. If you’re a UK SME, FD, or credit controller aiming to improve working capital this quarter, this one’s for you.

#DebtMatters #CreditControl #KPI #DSO #CEI #PCE #AccountsReceivable #CashFlow #Collections #UKBusiness