The Three Cs of Collections Strategy

A simple framework to make collections faster, fairer, and more brand safe. In this episode we unpack the three C’s of a successful collections strategy - communication, choice, and control and show how UK SMEs can use them to lift recovery rates without burning relationships.

We cover how to set clear, consistent messaging across phone, email, and SMS; why flexible payment options and transparent terms increase follow through; and how to keep tight operational control with defined steps, audit trails, and compliant escalation.

You’ll leave with a practical playbook you can roll out this quarter: sample outreach cadence, flexible plan templates, and a control checklist your credit team can action from day one. Based on Taurus Collections’ latest guide on the three C’s.

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