When do late payments cross the line from “a bit slow” to “your cash flow is in danger”? In this episode, we unpack the key warning signs that you need a commercial debt collection agency urgently – and what to do before overdue invoices turn into write-offs.

We explore the red flags most businesses ignore at first: a rising stack of invoices drifting 30–60 days beyond terms, customers who suddenly stop taking calls, vague disputes used to stall payment, and the constant drag on your team’s time as they chase the same debtors again and again.

You’ll hear how a specialist agency can step in with structured credit control, clear escalation steps, and ethical but firm communication that protects your brand while getting you paid faster. We also cover when to move from “friendly reminders” to formal action, how to prioritise which accounts to outsource, and why a no collection, no fee approach can de-risk recovery for busy SMEs.

If unpaid invoices are keeping you awake at night, this episode will help you decide when it is time to hand the problem to experts and refocus on growing your business.

#DebtMatters #DebtCollection #CommercialDebt #DebtRecovery #LatePayment #CashFlow #CreditControl #SmallBusiness #SMEBusiness #B2B #UKBusiness #TaurusCollections

A simple framework to make collections faster, fairer, and more brand safe. In this episode we unpack the three C’s of a successful collections strategy - communication, choice, and control and show how UK SMEs can use them to lift recovery rates without burning relationships.

We cover how to set clear, consistent messaging across phone, email, and SMS; why flexible payment options and transparent terms increase follow through; and how to keep tight operational control with defined steps, audit trails, and compliant escalation.

You’ll leave with a practical playbook you can roll out this quarter: sample outreach cadence, flexible plan templates, and a control checklist your credit team can action from day one. Based on Taurus Collections’ latest guide on the three C’s.

#DebtMatters #DebtCollection #CollectionsStrategy #CreditControl #CashFlow #LatePayment #AccountsReceivable #UKBusiness #SME #CreditManagement #DSO #B2B

Credit Control KPIs That Actually Move Cash

Struggling with late payers or creeping DSO? In this episode, we break down the 3 KPIs that matter most to credit control and show you exactly how to use them to speed up cash collection:

DSO (Days Sales Outstanding): what it measures, the correct formula, typical benchmarks by sector, and practical ways to bring it down (tighter terms, automation, early-payment nudges, smart escalation).

CEI (Collection Effectiveness Index): how to calculate it, what “good” looks like, and how to improve it with better segmentation, proactive reminders, and fast dispute resolution. • PCE (Portfolio at Current Exposure): how to read your real-time credit risk, spot concentration issues, and reduce exposure with disciplined limits and focused collections.

You’ll leave with a simple playbook to prioritise high-impact accounts, tighten risk controls, and turn “outstanding” into “paid” without burning relationships. If you’re a UK SME, FD, or credit controller aiming to improve working capital this quarter, this one’s for you.

#DebtMatters #CreditControl #KPI #DSO #CEI #PCE #AccountsReceivable #CashFlow #Collections #UKBusiness