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Consistently Mediocre
- Narrado por: Michael Knapp
- Duración: 2 h y 56 m
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Consistently Mediocre
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Resumen del Editor
This audiobook is a compilation of stories, anecdotes, and experiences I have been the cause of, the result of, the victim of, a witness to, and a part of. They are all true. Some are unbelievable, some are unrealistic, and some are just a part of everyday life. However, every one of them - in some way, shape, or form - gave me the lessons, knowledge, and experience that I have hopefully passed on to others.
This is not a self-help book or success manual. It is not a how-to book, by any means. It is, however, real-life experiences and stories that hopefully will let you look at things a little differently, change your perception, and show you how to apply it not only to your business, but to your everyday life. Enjoy!
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Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 65
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Historia4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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2 out of 5 stars
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Basic common sense!
- De RENATA LAIR en 05-30-23
De: Shep Hyken
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Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
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General4.5 out of 5 stars 221
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Narración:5 out of 5 stars 186
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Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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4 out of 5 stars
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Quick listen
- De Shea en 09-20-23
De: John G. Miller
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
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General5 out of 5 stars 31
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Narración:5 out of 5 stars 27
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Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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5 out of 5 stars
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Must Read!
- De Jennifer Ringenberg en 06-05-23
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Love Is Free. Guac Is Extra.
- How Vulnerability, Empowerment, and Curiosity Built an Unstoppable Team
- De: Monty Moran
- Narrado por: Monty Moran
- Duración: 8 h y 3 m
- Versión completa
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General5 out of 5 stars 120
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Narración:5 out of 5 stars 112
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Historia5 out of 5 stars 111
In Love Is Free, Guac Is Extra, Monty shows how he used curiosity, vulnerability, love, and a unique understanding of the true meaning of empowerment to build a distinctive and wildly effective culture. From his teenage days befriending homeless people at a Colorado Dairy Queen to his nuanced navigation of a complex co-CEO relationship, Monty demonstrates a relentless humility and desire to understand the person across from him.
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5 out of 5 stars
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Every leader must read this book
- De morayi en 02-06-24
De: Monty Moran
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Winging It: Stop Thinking, Start Doing
- Why Action Beats Planning Every Time
- De: Emma Isaacs
- Narrado por: Emma Isaacs
- Duración: 6 h y 9 m
- Versión completa
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General4.5 out of 5 stars 87
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Narración:5 out of 5 stars 66
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Historia4.5 out of 5 stars 65
Women are notorious over-preparers and underestimators when it comes to their own readiness to try something new. But as Emma teaches, what most often holds us back are our own fears, excuses, and doubts. With her revolutionary manifesto, Winging It, Emma shares a rallying cry for all women to “do the things that scare you, build your wealth, make an impact, fail lots, and get up and try again”.
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4 out of 5 stars
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Good advice
- De Amanda Schmidt en 05-28-21
De: Emma Isaacs
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Go-Givers Sell More
- De: Bob Burg, John Mann
- Narrado por: Bob Burg, John Mann
- Duración: 3 h y 47 m
- Versión completa
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General4.5 out of 5 stars 1,451
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Narración:4.5 out of 5 stars 1,201
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Historia4.5 out of 5 stars 1,198
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
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1 out of 5 stars
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Do you really not know that you give to get?
- De Sandy en 09-23-10
De: Bob Burg, y otros
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Often Wrong, Never in Doubt
- Unleash the Business Rebel Within
- De: Donny Deutsch, Peter Knobler
- Narrado por: Peter Knobler
- Duración: 5 h y 13 m
- Versión resumida
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General4 out of 5 stars 89
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Narración:4 out of 5 stars 29
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Historia4 out of 5 stars 28
Often Wrong, Never in Doubt is an inspirational book from one of America's most colorful and exciting entrepreneurs. Donny Deutsch lays out the core principles that propelled him to create tremendous wealth, build a huge and influential business, and become a national personality.
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4 out of 5 stars
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Deutsch is cool!
- De Michael en 10-27-05
De: Donny Deutsch, y otros
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Start with No
- The Negotiating Tools that the Pros Don't Want You to Know
- De: Jim Camp
- Narrado por: Robert Jordan
- Duración: 7 h y 58 m
- Versión completa
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General4.5 out of 5 stars 1,123
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Narración:5 out of 5 stars 912
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Historia4.5 out of 5 stars 902
For years now, win-win has been the paradigm for business negotiation. But today, win-win is just the seductive mantra used by the toughest negotiators to get the other side to compromise unnecessarily, early, and often. Win-win negotiations play to your emotions and take advantage of your instinct and desire to make the deal. Start with No introduces a system of decision-based negotiation that teaches you how to understand and control these emotions.
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5 out of 5 stars
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Thanks Chris Voss!
- De Dennis Hettema en 10-03-20
De: Jim Camp
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- De: Robert Spector, breAnne O. Reeves
- Narrado por: Eric Pollins
- Duración: 6 h y 14 m
- Versión completa
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General4.5 out of 5 stars 164
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Narración:4.5 out of 5 stars 140
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Historia4.5 out of 5 stars 140
In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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5 out of 5 stars
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Inspiring
- De Carrie Brinton en 01-02-19
De: Robert Spector, y otros
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The Power of Who
- You Already Know Everyone You Need To Know
- De: Bob Beaudine
- Narrado por: Bob Beaudine
- Duración: 5 h y 3 m
- Versión completa
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General4.5 out of 5 stars 453
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Narración:4.5 out of 5 stars 374
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Historia4.5 out of 5 stars 374
Do you know that key relationships have been specifically placed to help you in ways you never imagined? Do you realize there are special people who are not just happenstance acquaintances but strategic relationships to help you find the life of your dream? Have you missed the simplicity behind this mysterious thing called DESTINY? Perhaps the real problem of finding your dream isn't about who you don't know, but whom you've neglected.
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2 out of 5 stars
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A silly treatment of a serious topic
- De Gare&Sophia en 12-04-12
De: Bob Beaudine
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Versión completa
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General5 out of 5 stars 23
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Narración:5 out of 5 stars 21
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Historia5 out of 5 stars 21
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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5 out of 5 stars
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Reinforces core values
- De Vicki Cloutier en 04-07-22
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The Power of Being Yourself
- A Game Plan for Success by Putting Passion into Your Life and Work
- De: Joe Plumeri
- Narrado por: Joe Plumeri, Joseph A. Califano Jr.
- Duración: 4 h y 48 m
- Versión completa
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General4.5 out of 5 stars 59
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Narración:4.5 out of 5 stars 51
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Historia4.5 out of 5 stars 51
Everyone imagines top CEOs as larger-than-life figures who do things no one else could. But deep down every good business leader is an everyman who combines vision and high energy with the ability to connect with all types of people and learn from them
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5 out of 5 stars
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Go Play in Traffic!
- De Teri Gasper en 01-03-18
De: Joe Plumeri
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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General4.5 out of 5 stars 159
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Narración:4.5 out of 5 stars 131
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Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- De: Tom Peters
- Narrado por: Tom Peters
- Duración: 11 h y 57 m
- Versión completa
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General4 out of 5 stars 321
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Narración:4 out of 5 stars 135
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Historia4 out of 5 stars 135
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
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1 out of 5 stars
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Really hard to listen
- De Alexander en 06-03-10
De: Tom Peters
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HR on Purpose
- Developing Deliberate People Passion
- De: Steve Browne
- Narrado por: Steve Browne
- Duración: 3 h y 24 m
- Versión completa
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General4.5 out of 5 stars 199
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Narración:4.5 out of 5 stars 168
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Historia4.5 out of 5 stars 168
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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5 out of 5 stars
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Enjoyable book about the HR profession
- De Rancher en 06-22-19
De: Steve Browne
Lo que los oyentes dicen sobre Consistently Mediocre
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total4 out of 5 stars
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Ejecución4 out of 5 stars
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Historia4 out of 5 stars
- Anonymous User
- 07-28-20
A Success Story
I liked Mike Knapp's 10 keys to success. I felt he was right on. I also liked his openness and honesty. He is just a regular guy who made lots of life mistakes, learned from them, and came out on top. Way to go Mike!
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Nahid Maadi
- 07-25-20
Absolutely recommended
Thanks so much Michael. Definitely one of the best choices. Recommended how you see the world and changing how you look at everything.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Bob "SULLY" Sullivan
- 06-05-20
The authentic accent...
I have read Consistently Mediocre and ABSOLUTELY loved it.
I have now LISTENED TO IT in the author's voice and enjoyed it even more. Perhaps it's because I too have a "wicked accent" (originally a Bostonian) but Mike Knapp has a great speaking voice. I once read a book COUPLEHOOD by actor Paul Reiser and I distinctly remember "hearing his voice" with every word I read on paper. It was a great reading experience. I now consider Mike Knapp's book in this same caliber after hearing him read it aloud.
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