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You can change or reset your password online.
  • If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here
  • If you log-in to Audible using a username (e.g. john456) instead of an email address, click here
  • If you did not receive your Amazon Security Code on your preferred or backup method, please contact Amazon customer support here
Note : If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app.
You can reset your password online in a few easy steps. Click the button below to reset your password.
If you are still having issues signing in after reseting your password, please visit our FAQ for more information.
You can reset your password online in a few easy steps. Click the button below to reset your password.
If you are still having issues signing in after reseting your password, please visit our FAQ for more information.
As a membership benefit, you can exchange or return your book if you are unsatisfied for any reason as long as it’s within 365 days of the original purchase.
You can check also the status of your Audible charges and refunds by visiting the:
Purchase history page to check the status of an order
Membership history page to check the status of membership charges
Refund history page to check your refund status
Note : For more information on exchanging your audiobook, visit our FAQ . For membership fee refunds, please proceed by contacting Customer Service.
Your card has not been charged.
A $1.00 hold will appear on your card after making a purchase with a debit or credit card. Once your Audible charge processes, this $1.00 charge will be removed from your account
Note : For more information, visit our FAQ .
We've added the option to seamlessly listen and read your favorite titles by making our Audible audio edition available with your Kindle eBook purchases on Amazon and inside the devices you read with. By purchasing both together you can enable Immersion Reading which plays the audiobook alongside the text in the eBook.
If you mistakenly purchased the audio edition while buying a Kindle eBook and were not interested in Immersion Reading, please contact us below.
For more information about on added audiobook narration, please visit our FAQ.
Your charge may have been declined for several reasons. Follow the steps below to update or change your payment method:
  1. Visit Manage Payment Information from your Account Details page
    Manage payment info
  2. Click Edit or Remove next to your current payment methods, or click Add a new card to add a new credit card to your account
Note : When adding or updating payment information, input your billing information exactly as it appears on your billing statements. This includes spelling out "Street", "Avenue" or "Flat".
For more information, please visit our FAQ .
The charge you see on your statement is from Audible, an Amazon company. Audible is a subscription-based, digital-books entertainment service that sells books, original audio shows, and more. If you did not make a purchase with Audible, enroll in a free-trial offer, or purchase a Kindle eBook audio add-on and would like to speak to Customer Service, choose a contact method below.
For any other questions about charges, please visit our Help Center or Contact us using one of the channels below.
Audible members can cancel their membership anytime!
Just click the button below and follow the steps on the site to complete the process.
Keep an eye out for the email confirmation once you’re done.
Note: If you prefer to put your membership on hold (once every 12 months for up to 3 months) instead of cancelling, contact customer care below.
Visit our FAQ for more information.
You can upgrade or downgrade your membership by:
  1. Visiting the Switch Membership page .
  2. Clicking Select under the plan you would like to be switched to.
For more information about changing your membership plan, please visit our FAQ.
If you have recently placed your account on hold and would like to reactivate your membership, click the button below.
You can also visit our membership renewal page to renew your membership early by clicking the button below.
Note: Renewing your membership early will also change your billing date.
Visit our FAQ for more information.
For any other questions about charges, please visit our Help Center or Contact us using one of the channels below.
All Audible memberships give you credits to purchase books. Credits that you receive as part of your membership benefits are redeemable towards any Audible purchase and will be applied during checkout.
If you did not receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page
Note : For recently purchased or issued credits, refresh your browser.
For more information, please visit our FAQ .
Your credits will be displayed:
  • On your Account Details page, under My Membership , next to Audiobook Credits
  • Next to your log-in information at the top of the screen next to "Hi"
For more information, please visit our FAQ .
If you are having trouble keeping up with your monthly or annual plan credits, you can:
Note : If you downgrade your membership or place your account on hold, you may lose access to some Audible membership benefits such as unlimited access to Channels.
You can find your Credit balance displayed at the top-right of the Audible desktop website, next to Hi, (Your Name)!
If you didn't receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page
Note : For recently purchased or issued credits, refresh your browser. For more information, please visit our FAQ .
Audible members can purchase extra credits at a discounted rate, as long as certain membership criteria are met:
  • You must be a current Audible member for at least 30 days
  • You must have one credit or less in your account
If eligible, you will see a "Purchase Extra Credits" link at the top of the screen under your name or login.
Note : For more information about Audible credits, visit our FAQ.
Yes, you can still purchase audiobooks and other Audible content without having to use your Audible credits. If you would like to make a purchase without using your credits, select the purchase price button under “1 Credit.” Your cart’s subtotal will automatically be updated to show the new purchase price.
Note : If you have a coupon balance and you opt not to use/do not have audio credits, the coupon balance is automatically deducted from your cash total.
For more information on purchasing without using credits, visit our FAQ.
For any other questions about charges, please visit our Help Center or Contact us using one of the channels below.
You can update your account information any time by going to your Account Settings page and clicking Edit next to the information you would like to update. Click the button below to open the Account Settings page.
Note: Click Save after updating to save your changes.
For more information about updating your Account Details, visit our FAQ for more information.
You can update and change your payment method by following the steps below:
  1. Visit Manage Payment Information from your Account Details page
    Manage payment info
  2. Click Edit or Remove next to your current payment methods, or by click Add a new card to add a new credit card to your account
For more information, please visit our FAQ .
You can set your default credit card by:
1.Visit Manage Payment Information from your Account Details page
Manage payment info
  1. Selecting Edit or Remove Card next to the card you would like to set as default
  2. Clicking the checkbox Use this card for my Audible membership on the edit screen
  3. Clicking Save Changes
For more information on setting your default payment method, please visit our FAQ .
Monthly Audible membership plans can be placed on hold once every 12 months for a duration of up to three months. During this time you will not be billed your monthly membership fee. To place your account on hold, please contact Customer Care.
You will still have access to all of your benefits while on hold such as:
• Access to any unused credits
• Advanced notice of sales and promotions
Note: Customers on an annual membership cannot put their account on hold.
Visit our FAQ for more information.
You can check the status of your charges and refunds by visiting the:
• Purchase history page to check the status of an order
• Membership history page to check the status of membership charges
• Refund history page to check your refund status
For more information about the status of charges or refunds, visit our FAQ .
Audible Channels for Prime is an added benefit for Amazon Prime members that includes unlimited listening to Audible Channels and special access to a small selection of streaming audiobooks within Channels.
Begin listening today in the Audible app for iOS, Android, Windows 10, and select Fire Tablets!
For information on how to access Audible Channels for Prime, visit our FAQ
Prime-exclusive audiobook channels provide access to streaming audiobooks, chosen from Audible's unmatched selection, including best sellers, family favorites, celebrity-narrated classics and more at no additional cost to Amazon Prime members.
For more information on finding Prime-exclusive audiobook channels, visit our FAQ
To access the Channels section within the Audible app:
  1. Open the Audible app on your device.
  2. Tap Sign in .
  3. Enter your Amazon account information in the spaces provided.
  4. Open the Audible Channels section of the app by tapping the Channels icon at the bottom of the screen on iOS, or from the hamburger menu on Android and Windows 10.
For more information on accessing Audible Channels for Prime or the Prime-exclusive audiobook Channels, visit our FAQ.
We would love to have you try our service! Visit our Join Us page for more information on signing up for a membership plan.
For more information, visit our FAQ .
Audible Channels is an on-demand listening service featuring consistently refreshed programming.
Channels delivers original programming and exclusive content, including:
  • Cutting edge-episodic programs
  • Distinctive comedy
  • The best of audio periodicals
  • Important news
You can enroll into an Audible Channels plan by clicking here and selecting Get Channels from the newly-opened page.
Note : If you are currently on an Audible membership plan and would like to switch go to your Account Details page on the Audible desktop site and click Switch my Membership.
Being enrolled in an Audible membership gives you access to a number of exclusive benefits and promotional offers that save you money and improve your listening experience. If you are on an Audible membership plan, you will receive the following benefits:
  • Select two free Audible Originals per month
  • Audible credits that can be redeemed for any content on our website
  • 30% off Audible content purchases
  • Quick & Easy exchanges - Not loving a listen? Members can exchange audiobooks at any time and choose another.
  • Exclusive sales and promotions
  • Complimentary audio subscription to The NY Times or The Wall Street Journal
We would love to have you try our service! Visit our Join Us page for more information on signing up for a membership plan.
For more information on membership benefits, visit our FAQ .
On the first Friday of every month, members will now be able to choose from and download two of six Audible Originals for their library. No credit involved. A new selection of six titles to choose from will be refreshed every month.
Audible Originals are produced by Audible and conceived, written, and performed with listeners in mind. They bring together celebrated writers and performers from backgrounds as diverse as theater, journalism, literature, and comedy to create truly unique audio entertainment that is meant to be heard, leveraging all of the bells and whistles that the medium has to offer– available only from Audible.
For more information about Original Member Benefit, please visit our FAQ .
Visit our FAQ page for other account-related questions.
You can install or update our application on your device by visiting www.audible.com/getapp or clicking here from your desktop to have a link to the app sent to your device.
You can download or update the Audible application on your Apple device by:
  1. Visiting www.audible.com/getapp on your device
  2. Tapping Get next to the Audible application
  3. Tapping Install
  4. Entering your Apple ID and password to confirm the installation
You can also visit our support page for additional assistance.
You can listen to your titles by:
  • Visiting our software page and clicking Select under how you plan on listening OR
  • Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art
You can listen to your titles by:
  • Going to your Library page and clicking the Download button under the "Listen" column
Note : Clicking Download will download your title to iTunes, where you will be asked to input your Audible login information
  • Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art
You can install or update the Audible App for your Windows Phone or tablet by:
  1. Going to the Windows Store on your phone or tablet
  2. Searching for the Audible App
  3. Tapping Install
For more information on Audible for your Windows phone, visit our support page .
For more information on Audible for your Windows tablet, visit our support page .
You can register your device with your Audible account by:
  1. Visiting our Software Page
  2. Clicking Download under Windows PC, or Mac OSX
  3. Clicking Select on the Choose a device screen
  4. Following the on-screen instructions for your device selection
Note : Only Apple devices can transfer Audible content on a Mac computer.

To get the quickest support for this topic, click on the recommended contact method below.

For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

If you are having trouble playing your Audible Channels content, try one of the following solutions:
  • Adjust your volume
  • Make sure you have a strong Wifi connection
Note : If your Audible membership was placed on hold or discontinued you will no longer have access to content in Channels other than 30 minutes of streaming per week. Once a membership plan is renewed or reactivated, unlimited access will be restored.
For more information on Audible Channels, visit our FAQ .
The most common solution for locating your purchased items are:
  • Refreshing your Library page in your web browser
  • Filtering the View By drop down menu in Library to "All Time"
  • Clicking the triangle next to the Purchase Date column in your Library
Note : If you are using a mobile application, you may be signed into the wrong Audible marketplace. Sign out of the application from the setting menu, and upon signing back in, you can change marketplaces from the sign in screen.
The most common solutions to view your purchased items are:
  • Signing out of your account in the Audible app and signing back in.
  • Refreshing your library.
  • Removing any Filters selected.
The most common solutions to view your purchased items are:
  • Signing out of your account in the Audible app and signing back in.
  • Refreshing your application by tapping more on the screen, followed by tapping Settings and Refresh Library .
  • Removing any Filters selected.
Our help center provides instructions for your specific Kindle device. Visit our FAQ pages for more information on finding your purchase.
The most common solutions to view your purchased items are:
  • Refreshing your Library page in your web browser
  • Filtering the View By drop down menu in Library to "All Time"
  • Clicking the triangle next to the Purchase Date column in your Library
The most common solutions to view your purchased items are:
  • Refreshing your Library page in your web browser
  • Filtering the View By drop down menu in Library to "All Time"
  • Clicking the triangle next to the Purchase Date column in your Library
The most common solutions to view your purchased items are:
  • Refreshing your library
  • Making sure your filters are unchecked
  • Searching for the title
  • Signing out of the Audible app, and changing your marketplace from the sign in screen
For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks that you have purchased on Audible.com wirelessly from the Library tab on your Audible for Android app:
  1. Open the Audible for Android app on your device
  2. Tap Library from the left navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Android device, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

Once you have purchased an audiobook, you can download your title to your device from your Library. There are two ways to download your audiobooks on your iOS device:
Open the Audible for iOS app and tap on Cloud at the top of the screen. Tap the cover art of the title you would like to download to your device.
Or
Visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Apple iOS device, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can deliver and download your audiobook to your Kindle by:
  1. Visiting your Library page
  2. Navigating to the farthest column from the title you would like to deliver
  3. Clicking Deliver To:
  4. Selecting your Kindle device from the drop-down menu
If your Kindle is connected to Wi-Fi, it will begin downloading automatically.

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks you've purchased on Audible.com from the Library screen on your Audible for Windows 10 desktop app:
  1. Open the Audible app on your computer or tablet
  2. Tap Library from the left navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
Note : If you cannot find your audiobook in your library, tap or click "Refresh" at the top of the screen, or tap or click "Show: All titles" to change it to "Show: On Device".
For more information on downloading titles on your Windows computer, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download your audiobooks to your Mac computer in a few easy steps:
  1. Visit your Library Page
    Library
  2. Click the Download option to the far-right of the title you would like to download
Your audiobook will be located in the My audiobooks section of iTunes under the Book icon.
For more information on downloading titles on your Mac computer, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can download all of the audiobooks you've purchased on Audible.com from the Library screen on your Audible for Windows 10 desktop app:
  1. Open the Audible app on your computer or tablet
  2. Tap Library from the left-navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
Note : If you cannot find your audiobook in your library, tap or click "Refresh" at the top of the screen, or tap or click "Show: All titles" to change it to "Show: On Device".
For more information on downloading titles on your Windows computer, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

A common solution to playback issues is to remove the format 4 title from the device and re-download in the Enhanced format by following these steps:
  1. Perform a long tap on the title to reveal the Remove from Device option
  2. Tap the Remove from Device button
  3. Select the Menu key
  4. Tap on Settings ->Download Settings -> Download Format
  5. Select High Quality
  6. Select the Menu key
  7. Tap on My Library to go back to My Library.
  8. Re-download your title.
Tip : When attempting these steps it is recommended that you first update your Audible app to the latest version in the Google Play Store.

To get the quickest support for this topic, click on the recommended contact method below.

The most common solution for playback issues is re-downloading your audiobook by tapping:
  1. Delete within the Audible application
  2. The red circle next to the title you're having playback issues with
  3. Remove
  4. The Cloud section in the app
  5. Your title to begin downloading it again
Tip : Download your audiobook fully before retesting your playback issue.

To get the quickest support for this topic, click on the recommended contact method below.

If you are having trouble playing your audiobook on your Kindle device, try one of the following solutions:
  • Ensure that you are connected to a wifi source
  • Sync your Kindle to check for new items/downloads
  • Restart your Kindle
If you are still having trouble downloading or listening, you may need to redownload your audiobook. For more information, please visit our FAQ .

To get the quickest support for this topic, click on the recommended contact method below.

You can playback Audible purchases on your computer using AudibleManager? or Windows Media Player as your default player for Audible titles by:
Installing Audible Download Manager:
  1. Visit https://www.audible.com/software
  2. Follow the on-screen installation instructions
  3. Launch AudibleManager
  4. Select Edit -> Options
  5. Select the program you want to play Audible files on the Desktop Playback tab
  6. Select Apply -> OK

To get the quickest support for this topic, click on the recommended contact method below.

You can make iTunes your default player for Audible titles by following the instructions below:
  1. Use Finder browse to the location on your computer where your Audible downloads are located
  2. Ctrl + Click on an Audible file and select Get Info
  3. Under the Open with section, select iTunes from the drop-down, and select Change All

To get the quickest support for this topic, click on the recommended contact method below.

The most common solutions for playing your audiobook are:
  • Restarting your device
  • Re-launching the app again
  • Removing the title from the device by performing a long tap on the title you are unable to play

To get the quickest support for this topic, click on the recommended contact method below.

You can playback Audible purchases on your computer using AudibleManager? or Windows Media Player as your default player for Audible titles by:
Installing Audible Download Manager:
  1. Visit https://www.audible.com/software
  2. Follow the on-screen installation instructions
  3. Launch AudibleManager
  4. Select Edit -> Options
  5. Select the program you want to play Audible files on the Desktop Playback tab
  6. Select Apply -> OK

To get the quickest support for this topic, click on the recommended contact method below.

There could be a few reasons why your audiobook isn’t playing through the Cloud Player. Try one or all of these possible solutions to start listening again:
  • Reset your internet connection
  • Clear your browser cache and cookies
  • Make sure Adobe Flash Player is installed
If you need more information on how to do any of the above steps, select your browser below.

To get the quickest support for this topic, click on the recommended contact method below.

If you cannot play your audiobook check for the following:
  • Your Echo is plugged in
  • Your Echo is not in sleep mode
  • You log into Audible using an email address
Note : Customers who log in to Audible with a username (e.g. john123) will need to merge their account with their amazon account. For more information, visit our FAQ .

To get the quickest support for this topic, click on the recommended contact method below.

For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

You can deactivate your device by:
  1. Visiting the Manage Your Content and Devices at Amazon.com
  2. Clicking Your Devices
  3. Clicking Deregister on the device you wish to deactivate
Note : For more information on managing your devices visit our FAQ .
You can deactivate your device by following these steps:
  1. Visit the Manage Your Content and Devices at Amazon.com
  2. Click Your Devices
  3. Click Deregister on the device you wish to deactivate
Note : For more information on managing your devices visit our FAQ .
You can deactivate your device by following these steps:
  1. Visit the Manage Your Content and Devices at Amazon.com
  2. Click Your Devices
  3. Click Deregister on the device you wish to deactivate
Note : For more information on managing your devices visit our FAQ .
To deactivate a Windows computer from your Audible account, visit our FAQ .
Note : If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below.
To deactivate a Mac computer from your Audible account, visit our FAQ .
Note : If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below.
You can deactivate your device by following these steps:
  1. Visit the Manage Your Content and Devices at Amazon.com
  2. Click Your Devices
  3. Click Deregister on the device you wish to deactivate
Note : For more information on managing your devices visit our FAQ .
To deactivate your MP3 player from your Audible account, visit our FAQ .
Note : If you are trying to deactivate a device from your Audible account you no longer have access to, contact Customer Care below.
You can shop for, purchase, and listen to audiobooks on your Android device by following these steps:
  1. Click on the Shopping Cart Icon from the My Library screen of the Audible App
  2. Search or browse titles on the Shop Screen
  3. Tap on the title you would like to purchase to play a sample, read details, and see purchase options
If you are experiencing any issues with purchasing your audiobooks, it is highly recommended you update your Audible app to the newest version available in the Google Play Store.
For more information on purchasing titles on the Audible for Android app, visit our FAQ
You can purchase audiobooks from your mobile device by visiting www.audible.com using your device's web browser. Newly purchased titles will then appear in the Cloud section of the Audible mobile app.
Note: You cannot purchase audiobooks from within the iOS app at this time.
You can also purchase titles on your desktop computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
For more information on purchasing titles on the Audible for iOS app, visit our FAQ
You can shop for, purchase, and listen to audiobooks by following these steps:
  1. Scroll and tapping Audiobooks on the Home screen
  2. Tap Store
  3. Search or browse titles
  4. Tap on the title to play a sample, read details and see purchase options
You can shop for, purchase, and listen to audiobooks on your Windows computer directly through the Audible for Windows 10 desktop app, or through the Audible desktop website.
From the app:
  1. Tap or click Search from the left-navigation menu
  2. Enter the name of the author or title you would like to purchase
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap or click one of the purchase options to complete your purchase.
You can also purchase titles on your Windows 10 computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
For more information on purchasing titles on the Audible for Windows 10 desktop app, visit our FAQ
You can shop for, purchase, and listen to audiobooks on your Mac computer through the Audible desktop website.
Open the Audible.com homepage on your computer's browser and click SHOP AUDIOBOOKS at the top off the page to browse through our selection by category, or use the search bar at the top-right of the page to find your title.
You can shop for, purchase, and listen to audiobooks through the Audible for Windows 10 mobile app:
  1. Tap Search from the left-navigation menu
  2. Enter the name of the author or title you would like to purchase
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap one of the purchase options to complete your purchase.
You can also discover titles and shop for audiobooks in the Audible for Windows 10 mobile app by tapping Shop in the left navigation menu
For more information on purchasing titles on the Audible for Windows 10 mobile app, visit our FAQ
You can purchase audiobooks from your Fire Phone by following these steps:
  1. Open the Audiobooks app
  2. Swipe your finger from the left side of the screen toward the center
  3. Tap Shop
You can only listen to Audiobooks in your library on the Amazon Echo. Purchasing books through the Amazon Echo is unavailable.
Note : For more information, visit our FAQ .
For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. You can also sync your Audible audiobooks between devices on your account, including the Cloud Player! Visit our FAQ for more information.
Immersion Reading allows you to read your Kindle eBook and listen to the professionally narrated audiobook simultaneously with real-time word highlighting. Visit our FAQ for more information.

To get the quickest support for this topic, click on the recommended contact method below.

Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions on Amazon
For more information on the Kindle companion app, visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

You can reset your password online in a few easy steps. Click the button below to reset your password.
If you are still having issues signing in after reseting your password, please visit our FAQ for more information.
If you are not using the most up-to-date Audible App (Android App lower than v1.46 or iOS App lower than v1.7.2) you will not be able to refresh your library with any new purchases. Audible no longer supports these versions however, you can avoid any interruption in listening by:
  • Updating your app by visiting www.audible.com/getapp on your device
  • Clicking here to have the app sent to your Android device
  • Clicking here to have the app sent to your iOS device
If your Audible app is up to date and you are still unable to refresh your library, you may need to sign out of the app and sign back in.
For more information about refreshing your library, please visit our FAQ .
If you are experiencing an issue with the Audible for iOS app failing to launch or loading slowly, follow these instructions:
  1. Double tap the Home screen button to bring up a list of recently used apps.
  2. Swipe up on the image of the Audible app to force quit it.
  3. Attempt to launch the Audible app again.
If these steps do not work, you will need to uninstall and reinstall the Audible app. Uninstalling the app will remove any downloaded titles from your app and will also remove any "Finished" tags on your titles.
To uninstall the Audible for iOS app:
  1. Touch and hold the Audible app icon on the Home screen until the icon jiggles, then tap the "X".
  2. Tap on "Delete" to confirm that you want to delete the Audible app and its data. When you finish, press the Home button.
To reinstall the app:
  1. Launch the App Store
  2. Tap on "Search" at the bottom of the screen and search for "Audible".
  3. Tap on the cloud icon to download and install the Audible app again.
For more information on this issue, visit our FAQ
If you recently updated to Audible Manager version 5.5.0.8, you may have received the following error message:
"There are new AudibleManager components. Would you like to see them now?"
To bypass this message and continue using Audible Manager, click No when prompted. The next time you reopen Audible Manager, you will be prompted again to click No . Our software team is aware of this update loop error and is working on a resolution. We're sorry sorry about the inconvenience.
If you received the following error message: "There was an error downloading your Audible content. Please try again. This title is not support for this version of Audible, please update your device," you will need to update your Audible Download Manager software.
Click here to download Audible Download Manager version 6.6.0.19
If you have already downloaded your title but are stuck in a loop of authorizing iTunes and cannot play your audiobook, you will need to contact our Customer Service team in order to fix the issue.
First, ensure that you have installed and authorized iTunes on your computer by following the instructions here . If you are still encountering an iTunes authorization loop, please contact Customer Care below.
For any other technical questions, please visit our Help Center or contact our Customer Care team below.
Your bookmarks are now part of the Clips feature in your Audible app. Clips provides all bookmarks functionality including: saving a location, going to an audio location from a bookmark, adding or editing notes, deleting bookmarks, and more!
Click one of the links below to learn how to use Clips on your device.
If you would like to learn more about Clips, visit our FAQ
The Clips feature allows you to save and share your favorite audiobook passages in up to 45 second segments. To create a Clip while playing your audiobook:
  1. Tap the Clip icon on the player screen.
  2. Tap Preview to edit the length and add a title to your Clip.
  3. Tap Done to save your Clip and tap Share to being sharing your clip with others.
Click one of the links below to learn how to use Clips on your device.
If you would like to learn more about Clips, visit our FAQ
When someone shares a Clip, you will receive a message that includes a link to the saved Clip. Simply tap or click the provided link to begin listening!
Note : For more information on the Clips, visit our FAQ .
Audible Channels is a collection of original, commercial-free, podcasts created exclusively by Audible that can be streamed on-demand or downloaded to listen to without an internet connection.
Available exclusively from Audible, you can access Channels in the free Audible app for iOS, Android, Windows 10, and select Fire Tablets and listen to a variety of content including comedy, history, drama, mysteries, documentary-style storytelling and much more!
For more information on Audible Channels, please visit our FAQ

To get the quickest support for this topic, click on the recommended contact method below.

As an Audible Channels plan member, you will have access to unlimited listening to original audio series plus playlists handcrafted for every interest refreshed daily and drawn from:
  • News
  • Comedy shows
  • Articles
  • Talks
  • And More!
    You can stream Channels content using a Wi-Fi or internet connection on your mobile device or download channels items to listen to offline.
For more information on Audible Channels or to get started with an Audible Channels plan, click here.

To get the quickest support for this topic, click on the recommended contact method below.

Audible Channels for Prime is an added benefit for Amazon Prime members that includes unlimited listening to Audible Channels and special access to a small selection of streaming audiobooks within Channels.
Begin listening today in the Audible app for iOS, Android, Windows 10, and select Fire Tablets!
For information on how to access Audible Channels for Prime, visit our FAQ
Prime-exclusive audiobook channels provide access to streaming audiobooks, chosen from Audible's unmatched selection, including best sellers, family favorites, celebrity-narrated classics and more at no additional cost to Amazon Prime members.
For more information on finding Prime-exclusive audiobook channels, visit our FAQ
To access the Channels section within the Audible app:
  1. Open the Audible app on your device.
  2. Tap Sign in .
  3. Enter your Amazon account information in the spaces provided.
  4. Open the Audible Channels section of the app by tapping the Channels icon at the bottom of the screen on iOS, or from the hamburger menu on Android and Windows 10.
For more information on accessing Audible Channels for Prime or the Prime-exclusive audiobook Channels, visit our FAQ.
You can purchase a Gift Membership by visiting our Gift Center:
For more information about Gifts, please visit our FAQ .
To redeem a gift membership, click or tap on the Redeem your gift button from the email you received and follow the on-screen instructions.
If you have a promo code, visit https://audible.com/ep/redeemgift and enter your promo code in the space provided.
For more information about Gifts, please visit our FAQ.
Amazon gift cards may only be redeemed for purchases on amazon.com.
For any other questions about gifts, please visit our Help Center or Contact us using one of the channels below.
As a membership benefit, you can exchange or return your book if you are unsatisfied for any reason as long as it’s within 365 days of the original purchase.
You can check also the status of your Audible charges and refunds by visiting the:
Purchase history page to check the status of an order
Membership history page to check the status of membership charges
Refund history page to check your refund status
Note : For more information on exchanging your audiobook, visit our FAQ . For membership fee refunds, please proceed by contacting Customer Service.
You can redeem a promo code at any time by visiting our promo redemption page.
If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our Gift Center page.
For more information about Gifts, please visit our FAQ .
Your promo code may not have worked for one of the following reasons:
  • The promo code was not entered on the redemption page .
  • The promo code was entered incorrectly.
  • Your promotional code expired.
  • You are ineligible for the offer.
  • It has already been redeemed.
Note : If you are part of a Student or Enterprise program (i.e. Jack Welsh Management Institute, SAP) please call 1-800-337-2302.
For any other questions about Promotions and Sales, please visit our Help Center or contact our Customer Care team below.
You can learn more about getting started with Kindle Unlimited by clicking here .
You can find all of the Kindle Unlimited titles that come with free narration by clicking here .
For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

You can change or reset your password online. To change your current password:
  1. Visit our Change Password page
  2. Type in your current password
  3. Enter your new password twice
  4. Click Save
Note : For more information, visit our FAQ .
You may have been redirected to an Audible website based on your location. To disable the redirection and go to the Audible website you entered, click the X located in the blue banner at the top of the redirected Audible website.
For information on the benefits to the location based website redirection, visit our FAQ .
The most common solutions for listening to audiobooks through the Cloud Player are:
  • Adjusting the volume on your computer
  • Loading the Cloud Player from another web browser
  • Checking your internet connection for optimal listening if you are experiencing buffering issues
For more information about using the Cloud Player, please visit our FAQ .

To get the quickest support for this topic, click on the recommended contact method below.

The most common solution to view your purchased items are:
  • Refreshing your Library page in your web browser
  • Filtering the View By drop down menu in Library to "All Time"
  • Clicking the triangle next to the Purchase Date column in your Library
  • Making sure you are signed in to the correct account and the correct marketplace
For any other questions about issues with the Audible website, please visit our Help Center or Contact us using one of the channels below.
You do not have to be a member to purchase audiobooks through Audible! However, without an Audible membership, you will be paying full price for any audiobook, title, or subscription that you would like to download.
Visit our FAQ for more information.
The Great Listen Guarantee is an exclusive membership benefit for Audible members that allows you the ability to return audiobooks you are unsatisfied with for any reason. Members can return audiobooks using the online return tool - as long as they were purchased within the past 12 months.
Click here to make a return.
Visit our FAQ for more information about returning audiobooks with our Great Listen Guarantee.
Audible members who have a monthly or annual membership are able to return audiobooks using the Great Listen Guarantee. Any Audible audiobook purchased within the past twelve months is eligible to be returned with the Great Listen Guarantee.
Click here to make a return.
Visit our FAQ for more information about returning audiobooks with our Great Listen Guarantee.
Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. Many Audible titles are Whispersync for Voice ready.
To check if your audiobooks have Kindle eBook companions, visit Amazon Matchmaker
Visit our FAQ for more information about Whispersync for Voice and Immersive Reading.
The Kindle E-book must be purchased before your paired audiobook purchase in order for the discounted price to be applied.
For all other questions, please visit our FAQ or contact Customer Care below.

To get the quickest support for this topic, click on the recommended contact method below.

When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions.
Our developers are working hard to add chapter information to new audiobooks every day. If we missed your favorite book or you have a suggestion on which title you'd like to see us update next, send us an email using the address below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your suggestions.
We are always looking to improve our service. If you have a great idea about how to improve Audible's website or service, send us an email using the address below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your recommendations.
We'd love to hear about your Audible experience! If you would like to share your story about how and when you use Audible, click our email button. Due to the volume of shared testimonials, we may not be able to respond to your individual experiences.
For any other questions about charges, please visit our Help Center or Contact us using one of the channels below.

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