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Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- Narrated by: Taylor Scott
- Length: 6 hrs and 5 mins
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Lead with Hospitality
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Publisher's summary
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.
Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
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Following the enormous popularity of their bestselling The Carrot Principle, Adrian Gostick and Chester Elton return with a groundbreaking guide to building high-performance teams. The powerful research reported in The Orange Revolution reveals that the true driver of exceptional success for great companies is not a genius CEO....
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5 out of 5 stars
-
Good Business Book on Teams
- By Lisa on 09-25-11
By: Adrian Gostick, and others
-
All In
- How the Best Managers Create a Culture of Belief and Drive Big Results
- By: Adrian Gostick, Chester Elton
- Narrated by: Adrian Gostick, Chester Elton
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 147
-
Performance4.5 out of 5 stars 125
-
Story4 out of 5 stars 123
To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Based on their extensive consulting experience, the authors present a simple seven-step road map for creating a culture of belief.
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4 out of 5 stars
-
Interesting Theories in Management
- By Nancy on 07-28-12
By: Adrian Gostick, and others
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Everybody Matters
- The Extraordinary Power of Caring for Your People Like Family
- By: Bob Chapman, Raj Sisodia
- Narrated by: Steven Menasche
- Length: 8 hrs and 51 mins
- Unabridged
-
Overall4.5 out of 5 stars 375
-
Performance4.5 out of 5 stars 316
-
Story4.5 out of 5 stars 313
Starting in 1997, Bob Chapman and Barry-Wehmiller pioneered a dramatically different approach to leadership that creates off-the-charts morale, loyalty, creativity, and business performance. The company utterly rejects the idea that employees are simply functions to be moved around, "managed" with carrots and sticks, or discarded at will. Instead Barry-Wehmiller manifests the reality that every single person matters, just like in a family. That's not a cliché on a mission statement; it's the bedrock of the company's success.
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1 out of 5 stars
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A Much Better Read
- By Bob Burton on 12-14-18
By: Bob Chapman, and others
-
The Making of a Manager
- What to Do When Everyone Looks to You
- By: Julie Zhuo
- Narrated by: Karissa Vacker, Julie Zhuo
- Length: 7 hrs and 32 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,762
-
Performance4.5 out of 5 stars 1,420
-
Story4.5 out of 5 stars 1,412
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
-
Drink the Facebook Kool Aid
- By Amazon_Customer on 03-29-19
By: Julie Zhuo
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Uniquely You
- Transform Your Organization by Becoming the Leader Only You Can Be
- By: Ron Kitchens
- Narrated by: Ron Kitchens
- Length: 5 hrs
- Unabridged
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Overall5 out of 5 stars 28
-
Performance4.5 out of 5 stars 26
-
Story4.5 out of 5 stars 26
For young professionals and entrepreneurs, there is no shortage of gurus, processes, and quick-fix formulas to chase in the quest to grow their business, lead their team, and find personal fulfillment. In fact, there are so many out there that it's exhausting. Wouldn't it be better to realize that the leadership lessons we need to learn are not out there somewhere but in here, in our own lives? That instead of becoming a knock-off of someone else, we can be uniquely ourselves?
-
5 out of 5 stars
-
Great leadership nuggets!
- By Royce Morton on 01-20-23
By: Ron Kitchens
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- By: Mark Sanborn, Margaret Kelly - foreword
- Narrated by: Stephen Bel Davies
- Length: 4 hrs and 40 mins
- Unabridged
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Overall4 out of 5 stars 80
-
Performance4.5 out of 5 stars 76
-
Story4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- By Mike Henry Sr. on 02-07-15
By: Mark Sanborn, and others
-
Taking People With You
- The Only Way to Make Big Things Happen
- By: David Novak
- Narrated by: Sean Pratt
- Length: 6 hrs and 55 mins
- Unabridged
-
Overall4.5 out of 5 stars 347
-
Performance4.5 out of 5 stars 286
-
Story4 out of 5 stars 284
David Novak learned long ago that you can't lead a great organization of any size without getting your people aligned, enthusiastic, and focused relentlessly on the mission. But how do you do that? There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? Over his 15 years at Yum! Brands, Novak has developed a trademarked program he calls Taking People with You.
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2 out of 5 stars
-
I would like to recommend this book... but can't.
- By Michael on 01-30-12
By: David Novak
-
HR on Purpose
- Developing Deliberate People Passion
- By: Steve Browne
- Narrated by: Steve Browne
- Length: 3 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 199
-
Performance4.5 out of 5 stars 168
-
Story4.5 out of 5 stars 168
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
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5 out of 5 stars
-
Enjoyable book about the HR profession
- By Rancher on 06-22-19
By: Steve Browne
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ABRIDGED VERSION!?
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Great Book...terrible narrator
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Now more than ever, fear and uncertainty are becoming staples of daily life. During changing times, it's easy to worry, give up, and let fear paralyze you. However, you have more control than you think you do, and how you handle adversity is your choice - the only choice that matters. If you're facing tough economic times, The Shark and the Goldfish will motivate you, inspire you, and give you the confidence you need to thrive during changing times.
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A Great Message!
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SOUP
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Only a few months into her new job, Nancy wondered whether or not she should have said yes to the CEO position at Soup, Inc. Sales were declining, bankruptcy and takeover rumors were swirling, and employee morale had never been lower. The company had lost both flavor and heat; and nobody likes lukewarm soup. How was Nancy going to turn it around?Sometimes the answer you need is right in front of you.
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5 out of 5 stars
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Another Fantastic Jon Gordon Book
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You Win in the Locker Room First
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Develop team culture
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Helpful and Challenging
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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5 out of 5 stars
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A Stratification What it Means to Be of Service
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What Happens in Tomorrow World?
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Overall4.5 out of 5 stars 7
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Performance4.5 out of 5 stars 7
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Story5 out of 5 stars 7
An urgently needed guide for managing the anxiety and ambiguity in our daily lives, this book will help listeners thrive in challenging situations. Through this memorable story, you'll learn: how to embrace uncertainty in all parts of life; why no single response to uncertainty works for every situation; how various personality types typically respond differently to uncertainty; why it's crucial to resist responding negatively to uncertainty; and why it's important to take action, no matter how uncertain you feel.
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5 out of 5 stars
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Playful, impactful, and cleaver.
- By Amo libri on 03-07-22
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What listeners say about Lead with Hospitality
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Cara
- 11-02-22
Practical practices
As a professor of entrepreneurship, I am always looking for material that is useful and relatable to increase the value of my course to my students after they’ve left the classroom. The approachable structure and style of Taylor’s work will keep this on my recommended reading list for years to come.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Aki
- 01-17-23
Great book for people who need to develop CARE
Really enjoyed listening and got some great tips. Good for Hospitality leaders also. Would recommend for new leaders.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Shane K.
- 04-29-24
Fairly basic but solid
Mr. Scott gives fairly basic management theory but it is well founded. For more experienced leaders this should be fairly repetitive but for new comers this can be an excellent lighthouse for growing their leadership style. I do suggest this title for everyone as even long in the tooth leaders won't be hurt by some reminders once in awhile.
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