Jeff Toister
AUTHOR

Jeff Toister

Business & Careers
Tap the gear icon above to manage new release emails.
Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. Today, he is an author, consultant, and trainer who helps organizations develop customer-focused cultures. He's written four books including The Service Culture Handbook. More than 10,000 customer service professionals around the world subscribe to Jeff's Customer Service Tip of the Week email. More than one million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
Read more Read less
You're getting a free audiobook


You're getting a free audiobook.

$14.95 per month after 30 days. Cancel anytime.
Try for $0.00

Best Sellers

Product List
  • The Service Culture Handbook Audiobook By Jeff Toister cover art

    Regular price: $13.99 or 1 credit

    Sale price: $13.99 or 1 credit

    Included in Plus membership
    Try for $0.00
  • Service Failure Audiobook By Jeff Toister cover art

    • Service Failure

    • The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
    • By: Jeff Toister
    • Narrated by: Walter Dixon
    • Length: 5 hrs and 39 mins
    • Release date: 11-06-12
    • Language: English
    • 4 out of 5 stars 13 ratings

    Regular price: $24.06 or 1 credit

    Sale price: $24.06 or 1 credit

    Try for $0.00

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.
Visit Amazon Author Central