At one or many points in our lives we will owe someone an apology, and someone will owe us one as well. Many will get it right, by simply and sincerely saying “I’m sorry.” They might even add, “What can I do to make this right?” Unfortunately, some will try but render their apology null and void by saying, "I'm sorry, but..." In an earnest apology, there is no “but.”

The words “I’m sorry,” according to The Emily Post Institute, are powerful enough to be categorized among the “magic words.” The Institute points out that apologies should be made and accepted gracefully. Yet, those two words continue to prove themselves difficult. Consider that even celebrities armed with a team of public relations professionals, whose job it is to sometimes craft a well-meaning apology, often don’t get it right. So, what about us who look in the mirror and see the only team we have? What are we to do?

First, begin with this list. Much has been written on the subject from psychologists to humorists to trusted gatekeepers of etiquette whose engaging listens will guide you to the right apology.

A Good Apology
Effective Apology
The Power of Apology
Why Won't You Apologize?
When Sorry Isn't Enough
Say You're Sorry
Etiquette for Dummies, 2nd Edition
Minding Miss Manners
Do I Have to Say Hello? Aunt Delia's Manners Quiz for Kids and Their Grown-ups
How Rude!
50 Essential Etiquette Lessons
Awesome Etiquette