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How many good ideas have you had shot down in a meeting? With guidance from this program, learn to present your ideas with power, think fast when asked a tough question, and even where to sit in a meeting for maximum influence. Learn how to present ideas effectively, build credibility, gauge a group's reaction, make the best use of voice mail, and more. Speaking skills come naturally to some, but everyone can learn them with help from this program. Suitable for all staff members.

Chances are, you've been to a meaningless meeting and felt the frustration of wasted time and effort. This program will teach the listener how to run meetings that are productive, on topic, and on time. Learn how to: prepare for an effective meeting with a simple two-step process, defuse tension among battling attendees, manage the six most common kinds of disruptive behavior, follow up and plan for the next meeting, and much more. Suitable for anyone responsible for conducting meetings.

Do you cringe when you hear: "But that's the way we've always done it"? Show the downside of "business as usual," and the upside of changing, with guidance from this powerful program. You'll discover techniques and actionable items to ensure that any change effort is a success. Suitable for all managers and supervisors.

This program gives practical advice and techniques for molding diverse personalities into a cohesive unit. Learn to: apply the 3 keys to open and honest communication, use 6 powerful meeting techniques to how to discover how to manage in a way that naturally motivates your staff to work as a team. This short video program offers sensible advice, including how to lead meetings that fire everybody up, plus two simple - and fun - exercises that help build team spirit. Suitable for all managers and supervisors.

Effective person-to-person communication is vital to maximizing productivity. This program gives practical tips and techniques that will help everyone in your organization communicate more effectively. Listeners will learn the 3 A's of communicating with people: Attitude, Awareness, and Attentiveness, and how to avoid common pitfalls of poor communication. Suitable for all staff members.

Each time you do business with a customer, it's a listening test. You can pass the test and encourage customers to return, or you can fail the test and lose customers to competitors. This program will give you techniques and tips to make you and your co-workers become better listeners that customers truly appreciate. Learn to develop a listening attitude, overcome the 3 most common customer complaints, use "focus-in" questions that help customers communicate their needs, and more. Suitable for all staff members.

Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager. This program teaches how to: deliver praise that motivates your entire staff, offer criticism that challenges employees to improve, delegate important tasks with confidence, prevent misunderstandings by improving your listening skills, and much more. Suitable for managers and supervisors.

No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people. This program offers 12 strategies that will help you get your message accepted, understood and acted upon. Learn how to: ask questions to get people involved, uncover and present the most persuasive evidence, connect with your audience, and more. Suitable for all staff members.

You can be successful at your job without working 60-hour weeks, straining your family life, or going home every night feeling exhausted and frustrated. The key is to manage your time effectively. This program gives simple proven techniques that will teach the listener to overcome procrastination, limit interruptions, master delegation, and use technology as a time saving tool. Suitable for all staff members.

Writing might be the least favorite part of your job. But good writing skills make you more valuable to your organization, confident about your job skills and more likely to advance in your career. And as the volume and speed of business communication increases, your messages must be written more concisely and clearly than ever to cut through the clutter. This program teaches powerful techniques to make your communications easier and clearer. Suitable for all staff members.

This program teaches how to avoid 6 common violations of workplace courtesy including: shooting the messenger, disturbing the peace, mismanaging meetings, and stealing a co-worker's time. Part 2 gives 7 Simple Rules of Workplace Etiquette that, when followed, will make any workplace more pleasant and more efficient.

How you handle difficult situations in your workplace can determine whether your employees - and your boss - see you as an effective manager, or an average one who wilts under pressure. This program teaches powerful yet easy-to-remember methods for solving your toughest management challenges. Suitable for managers and supervisors.

In today's fast-paced, do-more-with-less workplace, it's easy to be overwhelmed by countless priorities and an endless cycle of deadlines. The easy-to-implement techniques offered in this short program will help you manage responsibilities and take control of your job. Learn how to: divide and conquer your workload, manage the unexpected, top stress from bogging you down, and more. Suitable for all staff members.

Teamwork suffers, and can often fail, when team members make communication blunders that hurt productivity. This program looks at the major causes of teamwork failure and gives easy ways to overcome them. Listeners will learn how to disagree with team members without being disagreeable, how to improve body language to get ideas accepted, how to eliminate "blame" words and keep team members on your side. And much more. Suitable for all staff members.

Negotiating is not just for the occasional "big deal." You negotiate every day on the job - whether you know it or not. You negotiate when you fix a problem for a customer, when you need resources to get something done, and even when you ask a co-worker for help. This program will teach the listener to: prepare using a 5 step approach, follow 8 important rules once negotiating starts, recognize "deal killers," uncover hidden agendas, and more. Suitable for all staff members.

No matter how hard you work to build a team, the behaviors of a few team members can cause breakdowns and block team progress. This program shows how to quickly resolve the conflicts that sometimes arise when diverse personalities work together. Learn how to: stand firm with those who bog your team down, help negative people develop a positive attitude, handle people who belittle others, and more.

One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them - both tactfully and effectively. You will learn how to: confront "backstabbers" who undermine team efforts, deflect co-workers who put their social needs above their work, motivate a "deadweight" to meet the needs of your team, and more. Learn tips and techniques to deal with the most common types of problem behavior.

The key to developing your leadership is to take control of how you communicate with people in your workplace. Become a better leader using the 8 Communication Principles of Leadership. Whether you are a senior executive, a night shift supervisor, a call center manager, or a shop steward, you can become a leader in the eyes of those you manage, report to, and work alongside.

What makes a person easy to work with and effective on the job? How do some people earn the respect of both co-workers and employers? It's no 'secret' or unique personal characteristic. In many cases, it's simply the ability to listen effectively. This program teaches how to: build rapport, gain acceptance and establish trust, avoid conflicts, win allies and influence others, and more.

Whether it's trying to satisfy customers who expect the impossible or co-workers who ask too much, you deal with conflict every day. You can confidently handle conflicts with the techniques presented in this new video, including how to: offer help on your terms when a co-worker asks too much, protect your reputation if someone asks you to lie, work with a customer who expects the impossible, and more. Suitable for all staff members.