Solving People Problems on the Job

One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them - both tactfully and effectively. You will learn how to: confront "backstabbers" who undermine team efforts, deflect co-workers who put their social needs above their work, motivate a "deadweight" to meet the needs of your team, and more. Learn tips and techniques to deal with the most common types of problem behavior. Suitable for all managers and supervisors.©2009 Briefings Media Group