Showing results by narrator "Matthew Dixon"

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    • The Challenger Sale

    • Taking Control of the Customer Conversation
    • By: Matthew Dixon, Brent Adamson
    • Narrated by: Matthew Dixon, Brent Adamson
    • Length: 5 hrs and 43 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 1,673
    • Performance
      4 out of 5 stars 1,419
    • Story
      4 out of 5 stars 1,407

    What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance.

    • 2 out of 5 stars
    • Meh

    • By Phil on 11-27-13

    Regular price: $20.99

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Rick DeLisi, Matthew Dixon
    • Length: 6 hrs and 37 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 169
    • Performance
      4 out of 5 stars 144
    • Story
      4 out of 5 stars 137

    Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems - a big strategic mistake. Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how dazzling its service experience might be.

    • 5 out of 5 stars
    • Fresh perspective worth reading!

    • By TL on 02-09-16

    Regular price: $20.72

    • Look Over Your Shoulder

    • By: Kim O'Shea
    • Narrated by: Matthew A. Dixon
    • Length: 2 hrs and 36 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    DS Louisa Williams struggles against the odds to bring the serial killer to justice before he claims any more victims. Two women have already been brutally strangled, and Louisa finds herself battling her new DI, as well as the odds, to catch the murderer. With her job on the line, she comes to rely on her colleague, Millie, and the handsome acting DC, Mark Ward, in her fight for justice for the victims and for herself. Mark proves himself to be an invaluable member of the team, and Louisa is quick to notice this and seeks his help throughout the case.

    Regular price: $6.95