Showing results by author "Shep Hyken"

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    • The Convenience Revolution

    • How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 4 hrs and 41 mins
    • Unabridged
    • Overall
      5 out of 5 stars 1
    • Performance
      5 out of 5 stars 1
    • Story
      5 out of 5 stars 1

    Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.

    Regular price: $17.49

    • Be Amazing or Go Home

    • Seven Customer Service Habits That Create Confidence with Everyone
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 20 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 10
    • Performance
      4.5 out of 5 stars 8
    • Story
      4 out of 5 stars 8

    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game. 

    • 5 out of 5 stars
    • Great resource for tips

    • By FREQUENT-BUYER on 09-17-18

    Regular price: $17.49

    • Amaze Every Customer Every Time

    • 52 Tools for Delivering the Most Amazing Customer Service on the Planet
    • By: Shep Hyken
    • Narrated by: Joe Bronzi
    • Length: 5 hrs and 26 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 47
    • Performance
      4.5 out of 5 stars 37
    • Story
      4 out of 5 stars 37

    You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.

    • 1 out of 5 stars
    • Every business cliche you have ever heard in 52 easy steps

    • By Scott J. Jones MD on 01-24-18

    Regular price: $19.95

    • The Cult of the Customer

    • Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
    • By: Shep Hyken
    • Narrated by: Timothy Andrés Pabon
    • Length: 6 hrs and 14 mins
    • Unabridged
    • Overall
      0 out of 5 stars 0
    • Performance
      0 out of 5 stars 0
    • Story
      0 out of 5 stars 0

    In today's competitive business climate, you can't just satisfy your customers. You need to give them experiences that they won't forget. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists. Author Shep Hyken has spent 25 years studying great companies and the evangelists they create. He describes how to design a strategy that leads both customers and employees through five distinct cultural phases-from "uncertainty" to "amazement".

    Regular price: $17.49

    • Ultimate Customer Service

    • Customer Service Essentials for Loyal Customers
    • By: Mark Sanborn, Shep Hyken
    • Narrated by: Shep Hyken, Zig Ziglar, Mark Sanborn
    • Length: 8 hrs and 8 mins
    • Unabridged
    • Overall
      4 out of 5 stars 24
    • Performance
      4 out of 5 stars 15
    • Story
      4 out of 5 stars 18

    Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.

    • 2 out of 5 stars
    • A mixed bag

    • By M. Rice on 06-18-16

    Regular price: $23.07

    • Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

    • By: Shep Hyken
    • Narrated by: Dr. Tony Alessandra
    • Length: 28 mins
    • Original Recording
    • Overall
      5 out of 5 stars 1
    • Performance
      5 out of 5 stars 1
    • Story
      5 out of 5 stars 1

    Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.

    Regular price: $6.99