Showing results by narrator "Cristina Panfilio" in All Categories

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

If 16-year-old Carly and 11-year-old Jen can find Teddy, Carly knows he’ll save them from foster care...if he can forgive them for their mother’s vicious lies about him. But when the starving girls get caught stealing food on a Native American reservation, their journey gets put on hold. And after Jen makes a heartbreaking confession, Carly wonders if they’ll ever escape the pain of the past. Set against the backdrop of the American Southwest, Walk Me Home and its resilient heroines will inspire listeners and renew their faith in recovery and redemption.

Zoe Brown may have been voted Most Likely to Never Leave River Bend, but the paper-thin walls and suffocating air of her family's double-wide trailer were not what she wanted for her life. Other than BFFs Melanie and Jo, the only thing that kept Zoe sane during high school was her boyfriend, Luke. She didn't just leave, she escaped - turning her back on the shame of her black-sheep siblings and imprisoned dad. Now a celebrity chef in Dallas, she can afford all the things she never could have growing up.

Voted Most Likely to Succeed, Melanie Bartlett ended up anything but. The down-on-her-luck single mom wants a complete do-over - is that too much to ask? With her family long gone from River Bend, strong, independent Mel is as surprised as anyone to end up in the quaint small town she once called home. But with her friends, Jo and Zoe, by her side, and a comfortable room at Miss Gina's quirky bed-and-breakfast, she just might have turned the corner on a new life.

Some kids inherit a family business; Jo Ward inherited a badge. Once voted Most Likely to End Up in Jail, the town wild child has become sheriff - hell-bent on uncovering the truth about her father’s mysterious death. Life is quiet in rustic River Bend, but Jo longs for something beyond her small hometown and the painful memories it holds. All that keeps her sane is the support of her best friends, Melanie and Zoe.

Single mother Kyra Kokinos spends her days waiting tables, her nights working on her real estate license, and every spare moment with her precocious six-year-old daughter, Ruby - especially when Ruby won't stop pestering their grumpy next-door neighbor. At first glance, Dax Bishop seems like the kind of gruff, solitary guy who'd be unlikely to offer a cup of sugar, let alone a marriage proposal. But that's exactly what happens when Ruby needs life-saving surgery.

Since Jeremiah Cortez broke her heart, Phoebe Keller has devoted herself to her career. As an expert in Native American culture, she has her doubts when an anthropologist claims to have discovered priceless artifacts on a nearby reservation. But before Phoebe can pursue the matter, the professor in question turns up dead — and the FBI sends Cortez to investigate.

Caitlin Marshall's trying to go home to Minnesota for Christmas, but at the last minute she gives her airline ticket to a stranded soldier. So Cait spends the holidays with Joe Rockwell, who was a childhood friend - and is still a terrible tease, claiming that Cait's his wife. Oh, sure, they were "married" in a pretend ceremony when she was eight, but now Joe wants to make their "marriage" real!

In 1770s Boston, a prosperous merchant's daughter, Eliza Boylston, lives a charmed life - until war breaches the walls of the family estate and forces her to live in a world in which wealth can no longer protect her.

Her legacy had been as much a curse as a blessing, so Anastasia Donovan had learned to keep it hidden. But when single dad Boone Sawyer swept into her heart, she longed to reveal everything despite her fear of the consequences. Then fate stepped in…

A collection of the journals, fiction, and letters of the late Esther Grace Earl, who passed away in 2010 at the age of 16. Essays by family and friends will help to tell Esther’s story along with an introduction by award-winning author John Green who dedicated his #1 bestselling novel The Fault in Our Stars to her.

"Take her out back and finish her off." She doesn’t know who she is. She doesn’t know where she is, or why. All she knows when she comes to in a ransacked cabin is that two men are arguing over whether or not to kill her.And that she must run.

Booking her client, Prince Dante of Monterra, on reality show Marry Me is a royal coup for PR agent Lemon Beauchamp. But thanks to a last-minute glitch, Lemon must pretend to be one of the contestants vying to win the playboy prince's love and then live happily ever after - at least until the publicity tour ends. Prince Dante agreed to go on the show to find a wife, even though he already has the perfect candidate in mind. She's smart, funny, sexy, and completely uninterested in wealth and fame.

Two years after Emperor Augustus's bloody defeat of Mark Antony and Cleopatra, he triumphantly returns to Rome. To his only child, Julia, he brings an unlikely companion - Selene, the daughter of the conquered Egyptian queen and her lover. Under the watchful eye of Augustus's wife, Livia, Selene struggles to accept her new home among her parents' enemies. Bound together by kinship and spilled blood, these three women - Livia, Selene, and Julia - navigate the dangerous world of Rome's ruling elite.

For years, Amy Underwood has been wracked by guilt over her sister’s fatal overdose. With one last shot at redemption, she is determined to open a drug treatment center - even if it means her shameful secret will be exposed. But when she sneaks into the biggest political event of the year in search of funding, she quickly discovers that in the world of fast-paced politics there is always a price - and this one could cost her everything.

Small-town nurse Nina Wentworth has made a career out of being a caretaker. More "Mom" than their mother ever was, she sacrificed medical school - and her first love - so her sister could break free. Which is why she isn't exactly thrilled to see Averil back on Blackberry Island, especially when Nina's life has suddenly become…complicated. Nina unexpectedly finds herself juggling two men - her high school sweetheart and a younger maverick pilot who also wants to claim her heart. But as fun as all this romance is, Nina has real life to deal with.

Lifestyle journalist Ella Skye remembers every celebrity she interviewed, every politician she charmed, and every socialite who eyed her with envy. Her husband. But what she can’t remember is the tragic car accident that ripped her unborn child from her. Ella can’t even recall being pregnant. Hoping to find the memories of a lost pregnancy that’s left her husband devastated and their home empty, Ella begins delving into her past when she’s assigned an exclusive story about Nathan Donovan, a retired celebrity adventurer who seems to know more about her than she does him.

At this point in her life, bravery is not a trait Willa Hart would readily claim. She believes her seven-year-old daughter, Savannah, who never knew her father and successfully tackled chemotherapy, is truly the courageous one. Yet after Willa has a fateful encounter with handsome young doctor Patrick McCade, her outlook - and her view of herself - begins to change.

Jenny Turner needs to get her life together. She knows it, everyone knows it, and she’s going to do it. Soon. But one night when she catches her sometimes “boyfriend” cheating on her in the middle of a summer camping trip, she winds up at a quaint inn on the north shore of Lake Haven that is closed. This presents a problem. She can’t go home - her dad has a new woman in his life. With no place else to go, Jenny must convince the gruff but very hot innkeeper - who is wearing a kilt for some reason - to let her a stay a night...or ten.

When it turns out that Harry's and Lola's friends are a divorcing, not-on-speaking-terms couple sparring over the same house, the strangers find themselves accidental (and reluctant) roommates for the summer. They agree to make the best of it, even posing as a couple to mingle among East Beach's well-heeled crowd. But the ruse is starting to feel real - and romantic. Are they brave enough to reveal their feelings before the summer nights turn cold?