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Millions of Americans are struggling, and will struggle, to succeed in their white-collar careers given that they have grown up in a blue-collar background. Changing Collars is an enabling memoir focused upon helping millions of current and future blue-collar Americans succeed in their white-collar careers.

The Etiquette Edge gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret - and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, you'll master the essentials of making a great impression and building relationships.

“If you want more income, influence, and impact, Brandon Barnum’s new Raving Referrals new Raving Referrals book teaches what you need to succeed.” —Mark Victor Hansen, World’s #1 best-selling non-fiction author – Chicken Soup For The Soul Inside Of Raving Referrals Book… Did you know… People are 400% more likely to buy from you when they are referred 90% of people trust recommendations from people they know 84% of Business-To-Business (B2B) sales start with a referral This book empowers you with a practical and proven system to: Attract an endless stream of profitable ...

Culture Smart! guides provide travelers with vital information about the values and attitudes of the people they will meet, and practical advice on how to make the most of their time abroad. Travelers to Poland in particular, a country in transition from its Communist past, need to be open-minded and well-informed.

In this new audiobook, Time Management: Perfecting the Lifestyle Called Punctuality, you will learn some of the reasons why we are often late, how to effectively deal with the problem, and plenty of advice and strategy to cut down on the instances of it.

Hate and division have become a more prevalent part of our society. People can easily identify how violent or aggressive behavior has a negative impact on those involved and even those who witness it. But what about the more subtle but nonetheless negative behaviors of rudeness and incivility?

The people of this land of white summer nights and pristine lakes are famous for their sisu, a form of enterprising stoicism. They are survivors: if you were stranded on a desert island, your ideal companion would be a Finn. Culture Smart! Finland describes the historical, geographical, and cultural influences that have shaped the Finnish psyche, and guides you through the working and social lives of the Finns today, offering you a deeper, more rewarding experience of this beautiful land.

The Respectful Leader presents an engaging, thought-provoking lesson for companies seeking off-the-charts performance. Author Gregg Ward draws on 25 years of leadership consulting, coaching, and training experience to reveal the secret to great results: respect. In this true-to-life business fable, he shares the story of Des Hogan, a CEO who discovers that disrespectful behavior on the part of his leadership team is eating away at his company's morale, productivity, and profits.

When a woman acts assertively, makes demands, and struggles for what she wants, she is labeled a bitch. The secret is to know when and how to turn on (or turn off) that "bitch switch." Locating your switch prevents you from being exploited or being saddled with a label that is hard to shake. Omarosa wants women to not just find their inner bitch but learn to control it. Whether you're striving to reach your career goals or struggling to maintain a personal relationship, this manual on the use and control of your bitch switch provides intelligent strategies for success.

Thrive in a world with unwritten rules… before now. The Corporate Life Survival Guide is a detailed how-to book on mastering office politics. With chapters on workplace life, situations to avoid, and achieving a work/life balance, it draws on the author’s quarter century of experience as an employee, contractor, and consultant. Insightful guidance and illustrative anecdotes will help you understand important missteps, the consequences, and how to prevent them. Always practical, the book will quickly improve the savvy of workers who are new to office life, making a successful career ...

The numbers are dismal: only 20% of beauty school graduates continue in the field after five short years. What accounts for such high turnover? In Mentored by Failure, Tye Caldwell pulls from his personal journey—many wins and quite a few losses—to share five points that he believes are the basis for a long and successful career. Along with a few tell-tale stories, he debunks industry myths and offers truth and wisdom about how to survive and truly thrive in the beauty industry. Mentored By Failure will save you time and missteps. Within these pages are valuable lessons that act as an ...

Indonesia, stretching across three time zones and situated on one of the world's great maritime trade routes, has a rich and varied culture. Culture Smart! Indonesia describes the many different cultural backgrounds that make up this rainbow nation, helping you to better understand the values that underpin its diverse society. It reveals how modern Indonesians view themselves and go about their daily lives, and gives advice on how to navigate unfamiliar situations.

Often called the Land of the Thunder Dragon, Bhutan was secluded for much of its history, its towering mountains and lush green valleys virtually unvisited, evoking a sense of mystery and wonder. A sovereign country throughout the ages, Bhutan is now establishing its place on the world stage. It is determined to maintain its Buddhist culture and unique way of life as it evolves and adapts to political change and economic challenges. Culture Smart! Bhutan will give you a deeper insight into the country's history, values, customs, and age-old traditions.

Chile - Culture Smart! provides essential information on attitudes, beliefs, and behavior in Chile, ensuring that you arrive at your destination aware of basic manners, common courtesies, and sensitive issues. This concise guide will tell you what to expect, how to behave, and how to establish a rapport with your hosts. This inside knowledge will enable you to steer clear of embarrassing gaffes and mistakes, feel confident in unfamiliar situations, and develop trust, friendships, and successful business relationships.

Malaysia presents visitors with an exciting and fascinating medley of cultures—Malay, Chinese, Indian, Arab, Eurasian, Dayak, and Aboriginal. Though very much a modern nation state, its diverse communities retain a considerable amount of their unique heritage and, in its customs, religions, festivals, costume, cuisine, languages, and architecture, Malaysian society perfectly illustrates the virtues of a vibrant pluralism.

In this updated version of As a Gentleman Would Say, John Bridges and Bryan Curtis offer simple reminders and new ideas for any man who is eager to navigate the obstacle course of his own words.

Japan is at a crossroads. The postwar economic miracle that brought it unprecedented development and prosperity is over. Since the publication of the first Culture Smart! guide, it has been overtaken by China as the world's second-largest economy. The balance of power in Asia has shifted and new players are entering the field. No one can predict how Japan will rise to the challenge, or what effect the changes will have on how people live, think, and behave.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

With Manners Will Take You Where Brains and Money Won't, Donald James goes beyond handshakes and thank-you notes to explain how the true definition of manners is the authentic and genuine way we show up in the world. With inspiring and thought-provoking stories from his 35 years in public affairs and education at NASA, and guided by the lessons his mother taught him, Donald explains how having good manners is a key ingredient to finding purpose, fulfillment, and meaning in business and in life.

We all need money, but when push comes to shove, sometimes it's time to dust off your hands, throw your arms up in the air and say "I'm out!" Consider this my Resignation is an audiobook tailored to helping to anyone working the nine-to-five or the graveyard learn the proper etiquette to leaving your job and without any harsh feelings.