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Great on the Job
- What to Say, How to Say It. The Secrets of Getting Ahead.
- Narrado por: Tanya Eby
- Duración: 5 h y 36 m
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Audie Award Nominee, Business and Educational, 2013
Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation, when you’re on top of your game and when you have no idea what’s going on. In these pages, you’ll get all the building blocks you need to develop more dynamic and honed communication skills:
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Business is, and always will be, “a personal thing.” In today’s global economy, it’s not always the smartest, hardest-working, or most technically savvy who succeed. Instead, it’s the people with dynamic communication skills - the ones who communicate effectively, strategically, and persuasively - no matter the situation. Great on the Job will teach you to do just that.
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The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
- Versión completa
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General4.5 out of 5 stars 57
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Narración:4 out of 5 stars 51
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Historia4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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5 out of 5 stars
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Great Sales book!!!
- De NN en 02-27-17
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The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- De: Richard P. Finnegan
- Narrado por: Tim Andres Pabon
- Duración: 3 h y 3 m
- Versión completa
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General4.5 out of 5 stars 39
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Narración:4.5 out of 5 stars 33
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Historia4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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4 out of 5 stars
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Great advice.
- De Kevin L. Jeter en 11-02-18
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The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 786
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Narración:4.5 out of 5 stars 677
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Historia4.5 out of 5 stars 674
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 6 h y 15 m
- Versión completa
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General4 out of 5 stars 216
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Narración:4 out of 5 stars 171
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Historia4 out of 5 stars 168
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
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3 out of 5 stars
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OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
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The Making of a Manager
- What to Do When Everyone Looks to You
- De: Julie Zhuo
- Narrado por: Karissa Vacker, Julie Zhuo
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 1,761
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Narración:4.5 out of 5 stars 1,420
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Historia4.5 out of 5 stars 1,412
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Agile Selling
- Get Up to Speed Quickly in Today's Ever-Changing Sales World
- De: Jill Konrath
- Narrado por: Joyce Bean
- Duración: 5 h y 14 m
- Versión completa
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General4 out of 5 stars 76
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Narración:4 out of 5 stars 66
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Historia4 out of 5 stars 66
Powerful strategies for sales proficiency in ever-changing situations. When sales people are promoted, change jobs, or face new business environments, they inevitably need to learn new skills quickly. Their livelihoods depend on getting up to speed quickly; their bosses have no patience for delayed results
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5 out of 5 stars
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Practical and insightful
- De Locke en 08-27-15
De: Jill Konrath
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Who
- The A Method for Hiring
- De: Geoff Smart, Randy Street
- Narrado por: Patrick Lawlor
- Duración: 4 h y 47 m
- Versión completa
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General4.5 out of 5 stars 1,478
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Narración:4.5 out of 5 stars 1,207
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Historia4.5 out of 5 stars 1,197
Geoff Smart and Randy Street offer a simple, four-step method for hiring with confidence, designed for everyone from the CEO on down. Who shows you how to avoid the most common pitfalls of hiring, how to identify "A Players" - people who can perform their job better than 90 percent of the candidates in their field - and how to make sure the best candidate will be excited to join your organization.
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4 out of 5 stars
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Great book but need PDF of Scorecard material
- De Nancy Walsh en 10-17-12
De: Geoff Smart, y otros
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Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- De: Brian Signorelli
- Narrado por: Kevin Stillwell
- Duración: 7 h y 14 m
- Versión completa
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General4.5 out of 5 stars 46
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Narración:4.5 out of 5 stars 39
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Historia4.5 out of 5 stars 39
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
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1 out of 5 stars
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Should be titled sales and sales management 101
- De James en 12-11-23
De: Brian Signorelli
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Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 508
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Narración:4.5 out of 5 stars 433
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Historia4.5 out of 5 stars 419
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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Get a Grip
- An Entrepreneurial Fable - Your Journey to Get Real, Get Simple, and Get Results
- De: Mike Paton, Gino Wickman
- Narrado por: T. David Rutherford
- Duración: 8 h y 5 m
- Versión completa
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General4.5 out of 5 stars 1,223
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Narración:4.5 out of 5 stars 1,031
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Historia4.5 out of 5 stars 1,031
Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.
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5 out of 5 stars
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Very Good Companion Book to "Traction"
- De Mike en 07-26-17
De: Mike Paton, y otros
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The Accidental Salesperson
- How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve
- De: Chris Lytle
- Narrado por: Gregory Linington
- Duración: 5 h y 46 m
- Versión completa
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General5 out of 5 stars 266
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Narración:4.5 out of 5 stars 219
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Historia4.5 out of 5 stars 217
Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they aren't fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales.
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5 out of 5 stars
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First Day Confidence
- De Leela Vox en 01-12-19
De: Chris Lytle
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What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- De: Gino Wickman, Tom Bouwer
- Narrado por: Corey Snow
- Duración: 2 h y 16 m
- Versión completa
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General4.5 out of 5 stars 1,328
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Narración:4.5 out of 5 stars 1,080
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Historia4.5 out of 5 stars 1,063
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
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2 out of 5 stars
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Get Ready for a WBOA
- De El Barto en 03-26-21
De: Gino Wickman, y otros
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How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- De: A. P. Grow
- Narrado por: A. P. Grow
- Duración: 1 h y 15 m
- Versión completa
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General4.5 out of 5 stars 470
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Narración:4.5 out of 5 stars 379
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Historia4.5 out of 5 stars 379
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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5 out of 5 stars
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How to not suck is a great book
- De Haley Hull en 09-28-20
De: A. P. Grow
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Joy, Inc.
- How We Built a Workplace People Love
- De: Richard Sheridan
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 28 m
- Versión completa
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General4.5 out of 5 stars 304
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Narración:4.5 out of 5 stars 271
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Historia4.5 out of 5 stars 265
Joy, Inc. offers an inside look at how Sheridan and Menlo created a joyful culture, and shows how any organization can follow their methods for a more passionate team and sustainable, profitable results. Sheridan also shows how to run smarter meetings and build cultural training into your hiring process. Joy, Inc. offers an inspirational blueprint for listeners in any field who want a committed, energizing atmosphere at work - leading to sustainable business results.
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5 out of 5 stars
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Hey Menlo.
- De Stacey Colón en 03-25-16
De: Richard Sheridan
-
High-Profit Prospecting
- Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
- De: Mark Hunter CSP
- Narrado por: Sean Pratt
- Duración: 6 h y 10 m
- Versión completa
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General4.5 out of 5 stars 370
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Narración:4.5 out of 5 stars 315
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Historia4.5 out of 5 stars 311
As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
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3 out of 5 stars
-
recycles a lot of common info
- De roland en 04-18-17
De: Mark Hunter CSP
-
Strategize to WIN
- The New Way to Start out, Step up, or Start Over in Your Career
- De: Carla A. Harris
- Narrado por: Carla A. Harris
- Duración: 8 h y 3 m
- Versión completa
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General4.5 out of 5 stars 215
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Narración:4.5 out of 5 stars 178
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Historia4.5 out of 5 stars 175
The Wall Street powerhouse and author of Expect to Win offers a new way to conceptualize career strategies and gives us proven tools for successful change. Whether we're starting out, striving toward a promotion, or looking for a new opportunity, the working world isn’t what it used to be. Wall Street veteran Carla Harris knows this, and in Strategize to Win she gives listeners the tools they need to get started.
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5 out of 5 stars
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The advice gets stronger with each chapter!!
- De A. G. en 05-05-17
De: Carla A. Harris
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The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
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General4.5 out of 5 stars 74
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Narración:4.5 out of 5 stars 48
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Historia4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
-
Distilled value.
- De Steve en 09-15-17
Las personas que vieron esto también vieron...
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Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 508
-
Narración:4.5 out of 5 stars 433
-
Historia4.5 out of 5 stars 419
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
5 out of 5 stars
-
Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
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General4 out of 5 stars 93
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Narración:4 out of 5 stars 72
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Historia4 out of 5 stars 72
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
2 out of 5 stars
-
Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
-
The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
-
General4.5 out of 5 stars 786
-
Narración:4.5 out of 5 stars 677
-
Historia4.5 out of 5 stars 674
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
-
3 out of 5 stars
-
meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
-
Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- De: Susan Benjamin
- Narrado por: Caroline Miller
- Duración: 4 h y 38 m
- Versión completa
-
General2 out of 5 stars 8
-
Narración:2.5 out of 5 stars 7
-
Historia2 out of 5 stars 7
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
-
3 out of 5 stars
-
meh
- De L. DeSantis en 08-28-22
De: Susan Benjamin
-
The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- De: Gary Chapman, Dr. Paul White
- Narrado por: Dr. Paul White
- Duración: 6 h
- Versión completa
-
General4.5 out of 5 stars 557
-
Narración:4.5 out of 5 stars 463
-
Historia4.5 out of 5 stars 455
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
-
4 out of 5 stars
-
Missing Code to take the MBA Inventory
- De mare en 10-02-21
De: Gary Chapman, y otros
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
- Narrado por: Jill Blackwood
- Duración: 6 h y 53 m
- Versión completa
-
General3.5 out of 5 stars 141
-
Narración:3.5 out of 5 stars 115
-
Historia3.5 out of 5 stars 115
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
-
3 out of 5 stars
-
Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
De: Renee Evenson
-
Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
-
General4.5 out of 5 stars 508
-
Narración:4.5 out of 5 stars 433
-
Historia4.5 out of 5 stars 419
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
-
5 out of 5 stars
-
Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
-
Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
-
General4 out of 5 stars 93
-
Narración:4 out of 5 stars 72
-
Historia4 out of 5 stars 72
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
-
2 out of 5 stars
-
Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
-
The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
-
General4.5 out of 5 stars 786
-
Narración:4.5 out of 5 stars 677
-
Historia4.5 out of 5 stars 674
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
-
3 out of 5 stars
-
meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
-
Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- De: Susan Benjamin
- Narrado por: Caroline Miller
- Duración: 4 h y 38 m
- Versión completa
-
General2 out of 5 stars 8
-
Narración:2.5 out of 5 stars 7
-
Historia2 out of 5 stars 7
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
-
3 out of 5 stars
-
meh
- De L. DeSantis en 08-28-22
De: Susan Benjamin
-
The 5 Languages of Appreciation in the Workplace
- Empowering Organizations by Encouraging People
- De: Gary Chapman, Dr. Paul White
- Narrado por: Dr. Paul White
- Duración: 6 h
- Versión completa
-
General4.5 out of 5 stars 557
-
Narración:4.5 out of 5 stars 463
-
Historia4.5 out of 5 stars 455
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. Based on the number one New York Times best seller The 5 Love Languages® (over 12 million copies sold), this book will give you the tools to improve staff moral, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, coworkers, and leaders.
-
4 out of 5 stars
-
Missing Code to take the MBA Inventory
- De mare en 10-02-21
De: Gary Chapman, y otros
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
- Narrado por: Jill Blackwood
- Duración: 6 h y 53 m
- Versión completa
-
General3.5 out of 5 stars 141
-
Narración:3.5 out of 5 stars 115
-
Historia3.5 out of 5 stars 115
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
-
3 out of 5 stars
-
Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
De: Renee Evenson
Lo que los oyentes dicen sobre Great on the Job
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Sobhi Akbik
- 08-20-16
Very good
very useful
yes very useful and practical
we are waiting for more books for other situations from the author
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Total3 out of 5 stars
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Ejecución3 out of 5 stars
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Historia2 out of 5 stars
- Brandon
- 10-06-13
Good but not Great
Would you recommend this book to a friend? Why or why not?
I liked this book because it had a lot of technical lessons. What I didn't like was how it was presented I believe it could've been presented as a story instead of so much like a formula.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- brownfudge
- 03-27-16
great book and principles
As a mid career professional, thus is my go to book. I refer to it when coaching and when I need a refresher.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Amazon Customer
- 10-21-23
Never thought about learning this…
I am proud to be taking next steps toward becoming a better member of any industry. Think less about me being the center of attention and lending myself to providing good service.
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