AI is *the* hot thing these days and you cannot pass any tool that does not have these two characters attached to it.

That is also true for the BPM space, and this week we have the pleasure to speak with a person who is working in this space for over 20 years and his tool has built in AI already, while other vendors are still thinking about how to integrate it in their stack.

The guest in this episode is Scott Armstrong, CEO of Interfacing, a BPM tool provider. He is a entrepreneur and investor at heart and also a partner in various consulting groups. In addition to this he is an avid skier.

In this episode of the podcast we are talking about:

• Scott's background (and a lot of Canadian geography ;-)
• The evolution of BPM and the AI hype cycle
• How AI is currently implemented in tools and where things will go
• How to implement AI in your program
• Ethical concerns and other potential drawbacks

Scott can be reached via LinkedIn here: https://www.linkedin.com/in/solution/ or via email at scott.armstrong@interfacing.com.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

The age old question: how do you make your processes "evergreen". Well, one way is to update your models on a regular basis (for example to comply with regulations), but is that really "the process" or is it just a picture of it? Your processes come to life when someone performs them and for this you need to be able measure them.

To support the process execution you can use an automation tool (a "heavy" BPMS, RPA, etc.) or you can use a lightweight low-code/no-code tool for this that business units can use themselves to solve their automation needs.

Our guest in this episode is Maximilian Neumaier, who is leading the Professional Services group at TIM Solutions and is implementing their low-code/no-code automation platform for over a decade now - starting as a working student and growing into his current leadership role.

In this episode of the podcast we are talking about:

• Maximilian's background
• Workflow philosophy and some examples
• Benefits of automating things in a dedicated workflow tool
• Process as the starting point for every automation initiative
• How to implement a process using low-code/no-code automation
• General recommendations for your project

You can reach Maximilian via LinkedIn (https://www.linkedin.com/in/maximilian-neumaier/) or TIM's website at https://tim-solutions.de.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

You have chosen to start your BPM journey and are now asking yourself the question "how *DO* I get started?".

Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before.

We are lucky to speak with someone who fulfills both criteria - our guest today is Caspar Jans, who also already has been a guest in an earlier episode on the show before :-)

Since then he has raised his profile in the BPM space and was recognized as a thought leader and Top 50 voice in operational excellence by the PEX / Process Excellence Network in 2023. In this year he not only continuous to publish his thoughts in his newsletter, but also starts a podcast in which he and his co-host look at BPM from a holistic perspective / from every angle.

In this episode of the podcast we are talking about:

• The evolution of Caspar's thinking about BPM since the first episode we had him as a guest
• The origins of his BPM Adoption Framework
• Where it can be used (green-field or brown-field BPM implementations)
• The areas of the framework

Caspar is easy to reach on LinkedIn and also has a website that contains his writings (and his newsletter "Process Extraordinaire Weekly" on LinkedIn here). He also starts a new podcast BPM360 which you can find here: https://www.bpm360podcast.com/.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.