Workplace friction occurs in every organization, and it isn't just interpersonal conflicts in the workplace. It's also the systemic issues that hinder employees' ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Christophe Martel, the co-founder and CEO of Fount, explains how you can leverage data to make your employee experience more effortless and productive.

Highlights

[3:13] Workplace friction in organizations of all sizes

[5:06] Bottom- and top-line impacts of work friction

[8:50] The difference between organizational friction and work friction

[14:44] Leveraging data to identify and address workplace friction

[21:14] Indicators of workplace friction

[27:37] HR’s role in tackling workplace friction

[31:09] Addressing workplace friction in larger organizations

[32:42] Removing friction in HR and work moments

[44:00] Why “moment-centric” departmental data matters

[53:04] The competitive advantage of improving HR and work experiences

Guest Bio

Christophe Martel, CEO, Fount

Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount's clients are some of the world's leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, United Health Group, Ralph Lauren and Siemens.

Links

https://www.linkedin.com/in/cxpmartel/

https://getfount.com/

https://www.exchangeex.org/

https://getfount.com/resource/whitepaper-work-friction/

https://getfount.com/resource/fount-research-reveals-massive-gap-between-employees-and-business-leaders-perception-of-work-friction/

https://www.hrmorning.com/articles/work-friction/

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon https://www.amazon.com/dp/1119768713

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Employee handbooks with clear policies that protect your business from legal risks and retaliation claims and are compliant with employment laws can be useful tools for HR. But if it's been a while since you updated your handbook, you need to listen closely to our next guest, Jake Sitman, Chair of the Employment Law and Labor Relations Group for the law firm Fitzpatrick, Lentz, and Bubba. He’ll share his insights on writing and maintaining an effective employee handbook.

Highlights

[3:01] The greatest risk for employers today

[5:17] Understanding retaliation

[8:41] The common mistake employers make

[11:42] Remote work and risk

[18:01] Harassment policy mistakes

[22:17] Where to start with reviewing your handbook

[25:52] Avoiding overly detailed handbooks

[29:46] The impact of company culture on your handbook

[33:06] Handbook best practices for HR

[36:50] The risk of having little or no documentation

Guest Bio

Jake Sitman, Chair of the Employment Law and Labor Relations Group, Fitzpatrick, Lentz and Bubba

Jake Sitman is one of Pennsylvania's leading labor and employment law attorneys, a skilled litigator who often represents employers in federal and state courts in defense of discrimination, harassment, whistleblower and wrongful discharge claims. Jake also counsels and trains business owners, executives, and HR managers in ways to reduce legal risk and how to make smart, strategic, and cost-effective personnel-related decisions. He is an author and a frequent speaker on labor and employment law topics for various chambers of commerce and industry trade groups.

Links

https://www.linkedin.com/in/jacob-sitman-5392879/

https://www.flblaw.com/

https://www.hrmorning.com/articles/the-employee-handbook/

https://www.hrmorning.com/news/dol-report-flsa-mistakes-2023/

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

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Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

HR pros often have to navigate situations where the company's interests may conflict with the needs of individual employees. HR veteran Jackie Plunkett has extensive experience as both an in-house practitioner and as a consultant. Today, she shares her insights on how to build trust and respect with employees while also reducing employer risk.

Highlights

[2:46] Poor employee relations can be corrected

[6:06] Building relationships and a culture of openness

[14:35] Terminations and confidentiality issues

[16:22] Proactive relationship building with employees

[21:06] Managing up and having candid conversations with leaders

[29:56] “Evil HR departments”

[31:18] Online reviews of employers and social media videos

[34:11] HR ethics and managing risk

[42:40] AI and HR

[43:44] Staying on top of trends and compliance

Guest Bio

Jackie Plunkett, VP of HR, SuccessFuel

Jackie Plunkett is a SHRM-certified professional with more than 25 years of experience as an in-house practitioner and as a consultant in a variety of industries. She has extensive experience in employee relations, investigations, performance management, training and development, policy writing and enforcement, FMLA administration, conflict resolution, workers’ comp claims and unemployment hearings. In addition to Jackie's role as VP of Human Resources at SuccessFuel, she's a contributing writer to HRMorning.com, where she helps her HR peers tackle some of the most difficult issues facing them today.

Links

https://www.linkedin.com/in/jackie-plunkett-phr-shrm-cp-b484362b/

www.successfuel.com

https://www.hrmorning.com/articles/new-to-hr/

https://www.hrmorning.com/articles/hr-trends-forecast-2024/

https://www.hrmorning.com/articles/new-layoff-tiktok-trend/

Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://a.co/d/iS7MuPJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

We want to hear from you. Leave a review (5-Star would be nice!) on Apple Podcasts and add your question in the comment. We read every review and use them to choose topics, guests, and interview questions for the podcast. You can also reach out at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠podcast@hrmorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

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Voices of HR is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HRMorning.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.