• The Importance of Human Connection in the Mortgage Industry Empowering Employees with Angel AI with Jennifer Martinez of Cross Country Mortgage

  • May 21 2024
  • Length: 44 mins
  • Podcast

The Importance of Human Connection in the Mortgage Industry Empowering Employees with Angel AI with Jennifer Martinez of Cross Country Mortgage  By  cover art

The Importance of Human Connection in the Mortgage Industry Empowering Employees with Angel AI with Jennifer Martinez of Cross Country Mortgage

  • Summary

  • Jennifer Martinez, a top loan officer, shares her journey and passion for changing lives through getting their first home. She emphasizes the importance of caring for clients and the joy of helping them achieve their dreams of homeownership. Jennifer also discusses the role of technology, specifically Angel AI, in streamlining the loan origination process and improving efficiency. She highlights the need for human connection and reassurance in such an important transaction. Jennifer's success is attributed to her caring nature and commitment to delivering exceptional customer service. Jennifer discusses her love for Angel AI and how it has revolutionized the mortgage industry. She emphasizes the importance of understanding the 'why' behind mortgage decisions and how Angel AI provides transparent explanations for its answers. Jennifer also shares her passion for helping people and how Angel AI allows her to scale her business and have a bigger impact. She discusses her hiring process, which includes assessing candidates' personality traits and love languages to ensure they align with her values. Jennifer believes that passion and energy can be inspired and drawn out in employees. She sees Angel AI as a tool that empowers her team and allows her to provide exceptional service to her clients.

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