Telecom Reseller / Technology Reseller News By cover art

Telecom Reseller / Technology Reseller News

By: Telecom Reseller
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  • Summary

  • AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.
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Episodes
  • Legitimate calls being labeled spam, lack of visibility, FCC policy lagging behind technology, TelNet Podcast

    Legitimate calls being labeled spam, lack of visibility, FCC policy lagging behind technology, TelNet Podcast
    May 9 2024
    Mark Iannuzzi of TelNet Worldwide takes a fresh look at a long-term challenge, calls for changes “Our telecommunication policy that started in 1996 and how service providers interconnect their network was based upon TDM technology, but here we are in 2024 and we know that IP is the rule of the roost,” says Mark Iannuzzi, President of TelNet Worldwide. We need the FCC to step up and to update the regulations so that the carriers, in fact, do play by a new playbook for interconnecting their network on an IP basis. And if we do that, now you have an end-to-end system.” Recorded just before last month’s Cloud Connections Conference, and just after a committee of the CCA met with the FCC, this podcast covers some of the stickier challenges of the STIR/SHAKEN era. Along with the benefits and steps forward of STIR/SHAKEN, Mark discusses how a legitimate organization with legitimate needs to call contacts, can be labeled spam, and not know it. Mark explores these problems along with a call for policy reforms and refresh. The CCA’s Government Affairs Committee, which Mark discusses, is a key and core activity of the CCA, as the CCA works to retain communication by phone as a critical link for organizations and people. Visit www.telnetww.com
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    Less than 1 minute
  • 24×7 Advantage delivers customer service win for MSP, Case Study Podcast

    24×7 Advantage delivers customer service win for MSP, Case Study Podcast
    May 8 2024
    24x7 Advantage Spins Up Customer Support that an MSP was able to offer a client in need Michelle Fiegehen of 24x7 Advantage is back this week, this time with a case study. In the previous podcasts we heard about SOC, outsourcing and more. This time we hear how customer service could be something an MSP could offer as a resale offering. Michelle’s company has deep resources that can spin up a curated service, where the MSP simply had to walk their client over to a new white labeled customer service program, that replaced a troubled vendor, and created a friction free win for the MSP. Visit www.24x7advantage.com
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    2 mins
  • Momentum looks at Teams and Productivity, CCA Podcast

    Momentum looks at Teams and Productivity, CCA Podcast
    May 7 2024
    Save money. Make money. Save time. These are the three big reasons most businesses buy a product, a service or even hire a person. Sometimes hidden behind those big three is productivity. Teams is being adopted by organizations, and Momentum not only wanted to help their clients do Teams, but to do Teams better. Too realize productivity. In this podcast Rick Garcia of Momentum shares with us his journey, as a founder of G12, and now, through Momentum’s acquisition of G12, a part of Momentum’s quest to help companies get the most from Teams. “Our job really is to communicate with the enterprises, to communicate with businesses, share with them what Microsoft Teams is capable of. We've got a plethora of UC platforms as well, but Microsoft Teams right now, if you look at it from a productivity perspective, cost perspective, and just feature tool set, this is quite impressive.” Visit https://gomomentum.com/
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    Less than 1 minute
Business & Careers Politics & Government
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