Mission First People Always's podcast By cover art

Mission First People Always's podcast

By: Dr. Mike Patterson: Leadership Expert
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  • Summary

  • Better business results, stronger teams, more successful careers and happier lives often boil down to better relationships, so author and educator Dr. Mike Patterson uses curiosity and kindness to bust biases and break down the barriers that keep people apart. Through respectful and fun conversations with thought leaders, scholars, and real people in the trenches, Dr. Mike explores what it takes to build dynamic and respectful workplace cultures, while also achieving the loftiest of organizational goals. Each episode creates a clear path to achieving results with, through, and for people.
    2022
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Episodes
  • 63. Radical Resilience with Dr. Andy Garrett

    63. Radical Resilience with Dr. Andy Garrett
    Jun 11 2024
    How do you navigate the difficult things in life and keep going? Better yet, how do you navigate the tough stuff, take a few gut punches, deal with setbacks, and come back even better? That takes a radical form of resilience and that’s what we discuss in this episode with clinical psychologist, Dr. Andy Garrett. Guest Bio Dr. Andy is the world’s leading authority on Radical Resilience. He’s a clinical psychologist with over two decades of experience working with executive clients at his Newport Beach practice. In addition to growing a thriving in-person clinical practice, Dr. Andy is a prolific course creator, author, and keynote speaker teaching corporate radical resilience to top companies around the country. Using contemporary research and psychological best practices Dr. Andy has created a framework to replicate the Radical Resilience he directly learned from his grandfather, Carl Karcher, founder of Carl's Jr. This framework helps individuals and corporate teams cultivate a culture of Radical Resilience to thrive during seasons of adversity, and flourish regardless of the environmental context. With decades of clinical research, private practice, and business consulting under his belt, Dr. Andy is guiding companies in Radical Resilience - providing organizations with an antidote to corporate fragility - thereby enabling them to grow and thrive through today’s uncertain economic times. Dr. Andy has been featured on NBC, ABC, CBS, Fox News, Sports Illustrated, ISI, the Institute for Educational Advancement among other national publications and news outlets. What You’ll Learn An understanding of radical resilience and how it can benefit youWhy successful people lack a sense of fulfillmentWhy discussing personal core values in the workplace is importantTop skills necessary for success in the next decade Links for This Episode: web: https://www.ag-thrive.com/email: drandy@ag-thrive.com LinkedIn: https://www.linkedin.com/in/dr-andy-garrett Connect with Dr. Mike: Website: https://www.drmikepatterson.comBook: https://www.missionfirstpeoplealwaysbook.comLinkedIn: https://www.linkedin.com/in/drmichaellpattersonInstagram: https://www.instagram.com/therealdrmikepatterson/Twitter: https://twitter.com/drmikepattersonBuy The Book!: Mission First People Always Episode Minute By Minute: 0:00 Introduction to the importance of resilience and the guest, Dr. Andy Garrett, a clinical psychologist specializing in radical resilience.1:16 Welcome to the Mission First People Always podcast and introduction of Dr. Andy Garrett.2:50 Overview of Dr. Andy Garrett's professional background and connection to his grandfather, Carl Karcher.3:24 Discussion about Carl Karcher and the personal impact he had on Dr. Andy Garrett.7:08 Introduction to the concept of True North Radical Resilience and its development.8:16 Core ideas and principles behind the True North Radical Resilience program.10:00 Launch of the program during COVID-19 and its impact on participants.13:22 Explanation of the term "radical resilience" and its significance.15:12 Discussion on authenticity, self-awareness, and their importance in resilience.17:00 Example of a company with misaligned values and how True North Radical Resilience helps.18:52 Pillar 1: Establishing clear and consistent direction.20:00 The importance of having a true north and its impact on leadership and team performance.21:00 Example of leadership misalignment and its consequences.22:54 Pillar 2: Mindset and motivation.24:36 Importance of intrinsic motivation and its benefits over extrinsic motivation.25:28 Pillar 3: Optimizing physiology for resilience, including sleep, diet, exercise, and active recovery techniques.27:00 Explanation of active recovery techniques and their benefits.28:00 Metaphor of cows and buffaloes in dealing with challenges.29:00 Story of a manager who transformed his approach using the buffalo mindset.31:00 The critical role of community and support systems in resilience.33:00 Example of Carl Karcher's resilience during tough times and its influence on Dr. Andy Garrett.35:00 Importance of true north in resilience programs.36:00 Dr. Andy Garrett's final practical advice: creating space between what happens and our response.38:07 Conclusion and thanks to Dr. Andy Garrett, with encouragement to connect with him for more information on radical resilience.
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    41 mins
  • 62. Building an Elite Sales Team with Dan Fantasia

    62. Building an Elite Sales Team with Dan Fantasia
    May 28 2024
    Introduction Revenue is the lifeblood of any business and it’s one of the factors that determines success or failure. As a result, one could rationally argue that the revenue generators are the most important people in any for profit business. But finding high-quality, committed sales professionals isn’t easy. And keeping your top performers can be equally challenging. There’s no worse day for a sales manager than when one of his top producers calls to say that she’s leaving to pursue another opportunity. That’s why I think my conversation with Dan Fantasia, founder of Treeline, one of the world’s premier sales recruiting agencies, will be so important for you to hear. And even if you’re not responsible for leading sales teams or recruiting sales people, please continue to listen because we’re also going to talk about building teams that excel and have great cultures–topics that apply to every leader. About the Guest Dan Fantasia has been in the field of sales recruiting since 1997 and founded Treeline in 2001. His exclusive focus on helping companies build world-class, elite sales teams has helped to change the lives of over 3,300 sales professionals. Dan has built a deep knowledge of what it takes to build and grow a top-producing business. As a proven sales leader and innovator, Fantasia has created a positively charged culture that promotes the good in every person, resulting in a team that has developed best-in-practice methodologies and technology that continues to revolutionize the industry. What You’ll Learn How do you hire top producers?How did you build consistently high performing sales teams?What is your system for ongoing talent assessment?What are your options to consider when creating the right incentive plans? Links for This Episode: Social Links WEBSITE: https://www.treelineinc.com/FACEBOOK (PERSONAL): https://www.facebook.com/dan.fantasiaFACEBOOK (BUSINESS): https://www.facebook.com/TreelineIncLINKEDIN: https://www.linkedin.com/company/treelineinc/INSTAGRAM: https://www.instagram.com/treelineinc/TWITTER: https://twitter.com/TreelineIncYOUTUBE: https://www.youtube.com/@TreelineInc Connect with Dr. Mike: Website: https://www.drmikepatterson.comBook: https://www.missionfirstpeoplealwaysbook.comLinkedIn: https://www.linkedin.com/in/drmichaellpattersonInstagram: https://www.instagram.com/therealdrmikepatterson/Twitter: https://twitter.com/drmikepattersonBuy The Book!: Mission First People Always Episode Minute By Minute: 0:02 Introduction to the importance of revenue and sales in business.1:20 Introduction of Dan Fantasia, founder of TreeLine, a premier sales recruiting agency.3:03 Discussion about Boston and its sports culture.3:56 Dr. Mike shares his background in sales and management.4:23 The importance of sales in any organization and the priority of hiring great salespeople.5:20 Challenges in finding and retaining top sales performers.7:18 The importance of understanding the sales model and characteristics needed for top sales talent.9:00 The process of consulting with companies to find the right sales candidates.10:07 Real-world challenges in hiring and adjusting expectations.11:02 The perception of sales as a career and its changes over time.13:00 Universities offering sales degrees and the positive impact on the profession.14:00 Differences between a sales professional and a salesperson.15:00 Different roles within sales and career paths.16:20 Building a top-producing sales team and strategies for small and large companies.17:20 The innovator's challenge in hiring the first salesperson and understanding the sales process.18:50 Importance of building a systematic approach to sales and having patience.20:05 Setting accurate expectations and having patience with new sales hires.21:00 Retaining top salespeople and understanding their motivations.22:25 Strategies for keeping sales teams motivated and happy.23:58 Importance of feedback and adjusting company strategies based on team input.25:25 The role of compensation in retaining top sales talent.27:18 Balancing fixed and variable compensation for different sales roles.27:45 Keeping sales teams engaged during economic downturns or slumps.29:07 The importance of setting realistic goals and adjusting them as needed.30:35 Keeping a positive outlook and setting a motivational tone for the team.31:00 Developing team members for growth and retention.33:00 Integrating personal and professional growth in sales training.34:20 Treeline's success through various economic challenges and available resources.35:13 Final piece of practical advice: Start each day with a positive mindset.36:20 Closing remarks and contact information for Dan Fantasia.
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    38 mins
  • 61. Leadership and Customer Success with Jess Osborn

    61. Leadership and Customer Success with Jess Osborn
    May 14 2024

    Introduction:

    Over the past decade, the role of customer success has gained importance and prestige. On this episode of the podcast, we have an industry veteran and thought leader who is going to tell us not only why customer success is critical, but how to build high-performing customer success teams and develop leaders from within those teams. So, whether you’re interested in the customer success function or you’re not even sure what customer success means, there will be value for you in this episode because we’re talking about leadership, developing people, and accomplishing an important mission.

    About the Guest

    Jess Osborn is the Vice President of Customer Success at GoCardless where she leads a team that is revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, all while cultivating a culture of excellence recognized for its impact on company retention and growth.

    Jess has leveraged her experience and passion for human-centric leadership to become a sought after speaker on the customer success circuit. Connect with Jessica via her LinkedIn account.

    Social Links

    https://www.linkedin.com/in/jessicareserosborn

    What You’ll Learn

    • Why customer success has become a critical function in many industries
    • Why Human Centric Leadership is critical in for customer success
    • What does it mean to align business success with compassionate leadership
    • How do you build a high-performing customer success team

    Connect with Dr. Mike:

    • Website: https://www.drmikepatterson.com
    • Book: https://www.missionfirstpeoplealwaysbook.com
    • LinkedIn: https://www.linkedin.com/in/drmichaellpatterson
    • Instagram: https://www.instagram.com/therealdrmikepatterson
    • Twitter: https://twitter.com/drmikepatterson
    • Buy The Book!: Mission First People Always



    Episode Minute By Minute:

    • 0:00 Introduction to the importance of customer service and building a high-performing customer success team.
    • 1:23 Dr. Mike introduces Jess Osborne, Vice President of Customer Success at GoCardless.
    • 2:50 Introduction to customer success and its importance in the subscription economy.
    • 4:07 What a customer success professional does daily, including the importance of knowing their customers and the difference between face-to-face and digital approaches.
    • 6:07 The difference between an account manager and a customer success manager.
    • 6:54 Jess shares her career journey into customer success and emphasizes the importance of drive and resilience in hiring.
    • 10:00 Jess's passion for helping people achieve their career aspirations and how it became her calling.
    • 13:55 Differentiating between rock stars and shooting stars in a team and handling underperformance.
    • 15:06 Creating opportunities for growth within a company and characteristics of a culture that fosters growth.
    • 17:24 Importance of emotional intelligence and relationship intelligence in leadership, with Jess's analogy of a manager as a gardener.
    • 19:25 The variance in team cultures within tech companies and the importance of team bonding outside of work.
    • 22:51 Quarterly meetups for team building and business meetings to address the challenges of leading a global team with remote workers.
    • 27:08 The future of customer success: importance of commercial acumen and AI in the field.
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    32 mins
Leadership Management Economics
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