In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio.

Listeners will learn about:

• The inception and development of the House 330 training camp program.
• How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives.
• The structure and curriculum of the seven-day intensive hospitality training program.
• The challenges and successes of training individuals in both front-of-house and back-of-house roles.
• The importance of empathy, compassion, and emotional intelligence in hospitality.
• Real-life success stories of program participants who have thrived in their new roles.
• Insights into the broader implications of hospitality skills in addressing societal issues like mental health and loneliness.

Tune in to discover how hospitality can be a powerful tool for community building and personal growth, and get inspired by the incredible work being done by Graduate Hotels and the LeBron James Family Foundation.

Thoughts, questions, suggestions? Send me a text message

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The American Hotel and Lodging Association supports hospitality providers in so many ways from education to policy work. In this episode, Kevin Carey, AHLA’s interim president & CEO, joins us to talk about two core areas they're focused on now:

1. Green Key Global: sustainability certification to help hoteliers cater to the quickly growing number of travelers (and businesses) that prioritize this
2. The Hospitality Show: to connect industry participants and help everyone do well together

Also, be sure to check out new research they've commissioned about travel trends for this summer.

Thoughts, questions, suggestions? Send me a text message

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How do you stand out in a world full of technology, endless content, and busy schedules? Hospitality is key, especially through events. Events offer a big opportunity for every hospitality provider.

In this episode, we're learning from Gianna Gaudini, a top event producer and strategist. She’ll share her journey in the events industry, the opportunities events bring, and how hoteliers can work effectively with event planners.

See Giana's book: The Art of Event Planning: Pro Tips from an Industry Insider

Chapters:
1:12: Gianna’s career journey in events
9:47: Why events are so important now
12:47: Important elements of powerful events
15:49: How hoteliers can be good hosts
19:46: Pro tips on being an effective events professional
23:34: Prioritizing investments to be a compelling host venue
26:22: Touchpoints that matter most

Thoughts, questions, suggestions? Send me a text message

This episode is brought to you with support from Sojern. I teamed up with Sojern to study how hoteliers use data to drive revenue and build stronger guest relationships. You can see what we found in this research report: How Hotel Brands Are Using First-Party Data to Drive Revenue & Build Stronger Relationships.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.

Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands