This Fed Gov Today podcast is sponsored by Microsoft.

Today’s show is “Innovating on the Frontlines: Securing the Future with AI and Cybersecurity.” The evolving intersection of security and AI is the focus today. Leaders from the Department of Homeland Security, Microsoft, and the Department of Defense will tell you where their organizations are, and where they’re going on security and AI; and how they’ll get there.

DHS has several pilot programs in place now to leverage generative AI. It will judge the success of those programs on several metrics. Chris Kraft, Deputy Chief Technology Officer for AI and Emerging Technology at DHS, tells you what those programs are, and how the agency will judge them.

The acceleration of AI use is causing military and civilian agencies to rethink their cybersecurity strategies. The path to doing that is taking two tracks. Vishal Amin, General Manager of Defense Security at Microsoft, tells you how to merge security and AI for success now, and in the future.

Cyber and AI professionals in government usually talk to me about their work from two perspectives: securing applications, and using AI for security. At the ACT-IAC Emerging Tech and Innovation Conference recently, Danielle Metz, Director of Information Management and Technology, and Deputy Chief Information Officer in the Office of the Secretary of Defense, tells me using and securing AI in the Pentagon is a work in progress.

This Fed Gov Today podcast is sponsored by Verizon.

Today’s show is titled “Bridging Horizons: Innovating Customer Experience in Federal Civilian Services. The President’s Management Agenda and a series of executive orders have pushed agencies to transform the way they deal with agency customers. Leaders from FDA, VA, and Verizon dig into the challenges, opportunities, and technological innovations shaping the future of citizen service.

The Food and Drug Administration is ready to take a leap… in its customer experience journey. Josh Lehman, Chief Customer Experience Officer and Director of the Office of Customer Experience at FDA, tells you how the agency approaches customer experience, and how it’s about to change that approach.

The FDA’s forthcoming CX strategy is just the latest example of agencies taking a deliberate approach to the issue. But not every step in that journey goes smoothly. Brian Pancia, Senior Client Partner for Solutions for Public Sector and Digital Experience at Verizon, tells you about the struggles he sees with CX at agencies, and how to deal with them.

Several pieces of policy and legislation put data at the center of the decision making process for agencies. Leaders say data is becoming one of their most important tools in improving customer experience. At the ACT-IAC Emerging Tech and Innovation Conference recently, Evan Albert, Director of Measurement and Data Analytics at the Department of Veterans Affairs, tells me how his agency uses data to measure and improve its performance for veterans.

NASA has a new technology leader to work in its digital transformation. Patrick Newbold is about five months into his tenure there, after joining the agency from the Social Security Administration. At the ACT-IAC Emerging Tech and Innovation Conference recently, he tells me digital transformation is about more than technology.

The Defense Department is in year two of its latest Small Business Strategy. That strategy includes three objectives. The first one is unifying small-business related activities. Farooq Mitha is Director of DoD’s Office of Small Business Programs. At SOF Week 2024, he tells me he needs to coordinate efforts from everywhere in the department to achieve that objective.

Federal government leaders now have several guiding documents on using and buying artificial intelligence. New guidance from the Office of Personnel Management covers the growing AI workforce, and the General Services Administration has released acquisition guidance on AI too. Rob King is the Chief Data Officer at the Energy Department. At the ACT-IAC Emerging Tech and Innovation Conference recently, he says no one can ignore the disruption AI is causing,especially generative AI.

ACT-IAC Health Innovation Summit
Innovation in Government from SOF Week