• EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

  • Dec 12 2023
  • Length: 33 mins
  • Podcast

EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes By cover art

EP 38 - Using the Levers of Government to Drive Improved Performance featuring Robert Shea & Adam Hughes

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  • Summary

  • In this episode of The CX Tipping Point, Martha Dorris spoke to Robert Shea and Adam Hughes of a new consultancy called GovNavigators. Robert is the co-founder and Chief Executive Officer and Adam is a co-founder and President. Using their decades of experience and expertise in government management and driving improved performance, Robert and Adam shared how agencies should:

    • Focus on outcomes
    • Be motivated by mission
    • Move funding to what matters
    • Use the customers’ to inform improvements
    • Connect the learning agenda with the customer experience and performance agendas

    Policy guidance and legislation such as Section 280 of OMB Circular A-11 and the Foundations for Evidence Based Policymaking can drive improvements for the future as well.

    Robert can be contacted at Rshea@govnavigators.com and Adam can be contacted at adam@govnavigators.com.

    Their newsletter is available here.
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Political Science
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