• EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker

  • Nov 14 2023
  • Length: 48 mins
  • Podcast

EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker By cover art

EP 37: Insights from the IRS' Taxpayer Experience Office featuring Courtney Kay-Decker

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  • Summary

  • In this episode of The CX Tipping Point, Martha Dorris spoke to the Deputy Taxpayer Experience Officer (TXO) at the Internal Revenue Service, Courtney Kay-Decker. Ms. Kay-Decker has a long history of working in revenue and taxes. During this episode, she shares how the IRS is using the Inflation Reduction Act funding as well as the challenges and priorities when delivering outstanding services to taxpayers.

    Learn about the IRS’ priorities within the Taxpayer Experience Office.
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Political Science
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