• CX Storytime, Tales from the Customer Journey

  • By: Russel Lolacher
  • Podcast

CX Storytime, Tales from the Customer Journey By cover art

CX Storytime, Tales from the Customer Journey

By: Russel Lolacher
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  • Summary

  • Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key.
    © 2024 CX Storytime, Tales from the Customer Journey
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Episodes
  • Big Leadership Moments Must Be Earned Through Small Gestures

    Big Leadership Moments Must Be Earned Through Small Gestures
    May 27 2024

    In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher highlights the importance of prioritizing small gestures before big moments at work.

    Big events at work are great. It's an opportunity to bring everyone together, connect in new ways, hear from leadership, have presenters sharing new ideas. They're awesome. But without a foundation built through small gestures and regular connection, these efforts will ring hollow. And further hurt the workplace culture. Russel provides real-world examples of why that effort matters and the benefit it can have on the entire organization. Join us as we discuss.

    If you enjoy the podcast, please subscribe and share with others.

    For more, go to relationshipsatwork.ca

    If you enjoy the podcast, please subscribe and share with others.
    For more, go to relationshipsatwork.ca

    Connect with me for more great content!

    • Sign Up for R@W Notes
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    10 mins
  • Great Leaders Know Change Does Not End Great Relationships

    Great Leaders Know Change Does Not End Great Relationships
    May 20 2024

    In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher asks us to maintain relationships even through significant change.

    Change is a part of the work world, whether it's as big as a merger or reorganization of a company or as traditional as moving teams or getting a new job. Great leaders understand that relationships are integral to the employee experience so we have to keep nurturing those connections even if our environments change. Russel provides real-world examples things we can do to ensure our relationships at work remain strong and resilient in the workplace. Join us as we discuss.

    If you enjoy the podcast, please subscribe and share with others.

    For more, go to relationshipsatwork.ca


    If you enjoy the podcast, please subscribe and share with others.
    For more, go to relationshipsatwork.ca

    Connect with me for more great content!

    • Sign Up for R@W Notes
    • Follow on Linkedin
    • Follow on Instagram
    • Subscribe on Youtube
    • Email me anytime
    Show more Show less
    8 mins
  • How Leadership Needs to React to a Tragedy Test

    How Leadership Needs to React to a Tragedy Test
    May 9 2024

    In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher explores how leadership should and shouldn't respond to tragedy from their teams.

    Not so long ago, Russel experienced a personal tragedy, which inspired his curiosity on how leaders and workplace cultures handle those moments. He provides real-world examples of good and bad experiences before highlighting some of the steps great leaders take to pass this tragedy test. Join us as we discuss.

    If you enjoy the podcast, please subscribe and share with others.

    For more, go to relationshipsatwork.ca

    If you enjoy the podcast, please subscribe and share with others.
    For more, go to relationshipsatwork.ca

    Connect with me for more great content!

    • Sign Up for R@W Notes
    • Follow on Linkedin
    • Follow on Instagram
    • Subscribe on Youtube
    • Email me anytime
    Show more Show less
    11 mins
Leadership Management Economics
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