
The Ultimate Question
Driving Good Profits and True Growth
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Narrado por:
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Fred Reichheld
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De:
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Fred Reichheld
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Reseñas de la Crítica
"Among management books, this one's a keeper." (The Washington Post
"Reichheld makes a strong rhetorical case for his ideas." (Publishers Weekly)
The book provides and easy to apply methodology to realy focus your business to the customers, in fact, not in declarations. It gets upgraded from 4 to 5 stars for the practical methodology described by the author.
I recommend the book to anybody who wants to excel in business.
An awakening message
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Would you listen to The Ultimate Question again? Why?
Loved hearing this book on my iPod. I am not much of a book reader and was given the assignment to read the book by my company. I was able to listen to it a couple of times and have the ideas in my head clearly to discuss them at the meeting.Was this a book you wanted to listen to all in one sitting?
No, I listened to it over several days when I had time.Ultimate Question
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Can't wait to apply the methods taught in the book.
Amazing Book!
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If you work for a company who uses Net Promoter Score, are considering Net Promoter Score or another customer loyalty/satisfaction metric, this is a must read.
Very cool stuff!
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Good idea, poorly narrated
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Great Book!
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Good profits
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