-
The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- Narrated by: Karen Saltus
- Length: 4 hrs and 24 mins
- Unabridged Audiobook
- Release date: 10-26-17
- Language: English
- Publisher: Gildan Media, LLC
Regular price: $17.49
People who bought this also bought...
-
The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
-
Overall3 out of 5 stars 5
-
Performance3 out of 5 stars 4
-
Story3 out of 5 stars 4
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
-
The Leader Habit
- Master the Skills You Need to Lead - in Just Minutes a Day
- By: Martin Lanik
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 59 mins
- Unabridged
-
Overall4 out of 5 stars 6
-
Performance5 out of 5 stars 4
-
Story3.5 out of 5 stars 5
In leadership as in life, only practice makes perfect. Habits are powerful. They can lock us into negative behaviors (like snacking and smoking) or train us to act automatically in ways that benefit us (such as putting on a seat belt). Routines quietly undergird large portions of what we do and how we function. Habit formation can speed success in the workplace as well - even in complex areas like leadership. The Leader Habit spotlights 22 essential leadership abilities, breaking them down into a series of small, learnable behaviors.
-
4 out of 5 stars
-
well organized
- By Eniw Trop on 08-21-18
-
The Manager's Guide to HR
- Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, 2nd Edition
- By: Max Muller
- Narrated by: Timothy Andrés Pabon
- Length: 10 hrs and 28 mins
- Unabridged
-
Overall2.5 out of 5 stars 4
-
Performance3 out of 5 stars 3
-
Story3 out of 5 stars 3
Extensively revised, the second edition of The Manager's Guide to HR covers all the key areas and brings listeners up to speed on current developments in employment law, including: how social media is changing the recruitment landscape; shifting labor standards regarding compensation and benefits; the National Labor Relations Board's stance on work-related employee speech on social media; and much more. Featuring step-by-step guidance on everything from COBRA compliance to privacy issues, this trusted resource is now - once again - the most up to date.
-
1 out of 5 stars
-
WOAH! Worst Book in the World! Stay Away!!
- By bjilo on 05-05-18
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Walter Dixon
- Length: 11 hrs and 26 mins
- Unabridged
-
Overall4 out of 5 stars 35
-
Performance4 out of 5 stars 29
-
Story4 out of 5 stars 27
Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on.
-
5 out of 5 stars
-
So helpful
- By Donna on 03-09-15
-
The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 18
-
Performance4.5 out of 5 stars 16
-
Story4.5 out of 5 stars 16
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
-
5 out of 5 stars
-
great listen
- By RB Player on 03-30-18
-
The Power of Collaboration
- Powerful Insights from Silicon Valley to Successfully Grow Groups, Strenghten Alliances, and Boost Team Potential
- By: Thea Singer Spitzer Phd
- Narrated by: Eliza Foss
- Length: 7 hrs and 22 mins
- Unabridged
-
Overall3.5 out of 5 stars 2
-
Performance4 out of 5 stars 1
-
Story4 out of 5 stars 1
Your employees and teams may be quite capable of handling their specific areas of focus, but unless you get them to work together, your products, services, and profits will suffer. While progress has been made, maximizing collaboration is still a challenge for many companies. They need a new approach. Over the last quarter century, California's Silicon Valley has become synonymous with building complex, successful businesses. Companies and leaders there have succeeded because they did more than apply existing business models - they created a new model.
-
The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- By: Barbara Mitchell, Cornelia Gamlem
- Narrated by: Karen Saltus
- Length: 4 hrs and 25 mins
- Unabridged
-
Overall3 out of 5 stars 5
-
Performance3 out of 5 stars 4
-
Story3 out of 5 stars 4
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
-
The Leader Habit
- Master the Skills You Need to Lead - in Just Minutes a Day
- By: Martin Lanik
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 59 mins
- Unabridged
-
Overall4 out of 5 stars 6
-
Performance5 out of 5 stars 4
-
Story3.5 out of 5 stars 5
In leadership as in life, only practice makes perfect. Habits are powerful. They can lock us into negative behaviors (like snacking and smoking) or train us to act automatically in ways that benefit us (such as putting on a seat belt). Routines quietly undergird large portions of what we do and how we function. Habit formation can speed success in the workplace as well - even in complex areas like leadership. The Leader Habit spotlights 22 essential leadership abilities, breaking them down into a series of small, learnable behaviors.
-
4 out of 5 stars
-
well organized
- By Eniw Trop on 08-21-18
-
The Manager's Guide to HR
- Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, 2nd Edition
- By: Max Muller
- Narrated by: Timothy Andrés Pabon
- Length: 10 hrs and 28 mins
- Unabridged
-
Overall2.5 out of 5 stars 4
-
Performance3 out of 5 stars 3
-
Story3 out of 5 stars 3
Extensively revised, the second edition of The Manager's Guide to HR covers all the key areas and brings listeners up to speed on current developments in employment law, including: how social media is changing the recruitment landscape; shifting labor standards regarding compensation and benefits; the National Labor Relations Board's stance on work-related employee speech on social media; and much more. Featuring step-by-step guidance on everything from COBRA compliance to privacy issues, this trusted resource is now - once again - the most up to date.
-
1 out of 5 stars
-
WOAH! Worst Book in the World! Stay Away!!
- By bjilo on 05-05-18
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- By: Paul Falcone
- Narrated by: Walter Dixon
- Length: 11 hrs and 26 mins
- Unabridged
-
Overall4 out of 5 stars 35
-
Performance4 out of 5 stars 29
-
Story4 out of 5 stars 27
Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on.
-
5 out of 5 stars
-
So helpful
- By Donna on 03-09-15
-
The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
-
Overall4.5 out of 5 stars 18
-
Performance4.5 out of 5 stars 16
-
Story4.5 out of 5 stars 16
People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
-
5 out of 5 stars
-
great listen
- By RB Player on 03-30-18
-
The Power of Collaboration
- Powerful Insights from Silicon Valley to Successfully Grow Groups, Strenghten Alliances, and Boost Team Potential
- By: Thea Singer Spitzer Phd
- Narrated by: Eliza Foss
- Length: 7 hrs and 22 mins
- Unabridged
-
Overall3.5 out of 5 stars 2
-
Performance4 out of 5 stars 1
-
Story4 out of 5 stars 1
Your employees and teams may be quite capable of handling their specific areas of focus, but unless you get them to work together, your products, services, and profits will suffer. While progress has been made, maximizing collaboration is still a challenge for many companies. They need a new approach. Over the last quarter century, California's Silicon Valley has become synonymous with building complex, successful businesses. Companies and leaders there have succeeded because they did more than apply existing business models - they created a new model.
-
Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- By: Renee Evenson
- Narrated by: Rose Itzcovitz
- Length: 6 hrs and 49 mins
- Unabridged
-
Overall3.5 out of 5 stars 34
-
Performance3.5 out of 5 stars 29
-
Story3.5 out of 5 stars 30
It’s not the work that’s so hard - it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.
-
5 out of 5 stars
-
Excellent book for non native English Speakers
- By Sobhi Akbik on 02-26-17
-
Breath Perception
- A Daily Guide to Stress Relief, Mindfulness, and Inner Peace
- By: Barbara Ann Kipfer
- Narrated by: Erin Moon
- Length: 5 hrs and 39 mins
- Unabridged
-
Overall4.5 out of 5 stars 2
-
Performance5 out of 5 stars 1
-
Story5 out of 5 stars 1
Breath Perception is your companion to understanding the power of breath and using it as a tool to improve your physical and mental health. Partly because we take breath for granted and do not work with it, we are somewhat unaware of the potential it holds to reduce stress, change metabolism, and increase our supply of energy. Breath Perception presents 261 simple exercises - one for every Monday through Friday - for using breath to attain greater well-being.
-
30 Lessons for Living
- Tried and True Advice from the Wisest Americans
- By: Karl Pillemer Ph.D.
- Narrated by: Sean Pratt
- Length: 8 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 150
-
Performance4.5 out of 5 stars 125
-
Story4.5 out of 5 stars 124
More than 1,000 extraordinary Americans share their stories and the wisdom they have gained on living, loving, and finding happiness. After a chance encounter with an extraordinary 90-year-old woman, renowned gerontologist Karl Pillemer began to wonder what older people know about life that the rest of us don't. His quest led him to interview more than one thousand Americans over the age of 65 to seek their counsel on all the big issues- children, marriage, money, career, aging.
-
3 out of 5 stars
-
Solid advice, however memory may bias it
- By Glenn on 10-08-12
-
The Plot Machine
- Writer Better Stories Faster
- By: Dale Kutzera
- Narrated by: Dale Kutzera
- Length: 2 hrs and 15 mins
- Unabridged
-
Overall4 out of 5 stars 97
-
Performance4 out of 5 stars 87
-
Story4 out of 5 stars 87
There are a lot of books on story structure, but only The Plot Machine presents a step-by-step guide to designing a story. In clear, precise language, this guide discusses the various types of stories we tell, their specific parts, and how they are assembled. Say good-bye to staring at the blank page waiting for lightning to strike. Just put a few coins in the plot machine, and write better stories faster.
-
4 out of 5 stars
-
Great Content, But Useless As An Audiobook
- By GameMaker on 12-31-16
-
Win at Work!
- The Everybody Wins Approach to Conflict Resolution
- By: Diane Katz
- Narrated by: Kimberly Far
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall3.5 out of 5 stars 6
-
Performance4.5 out of 5 stars 6
-
Story3.5 out of 5 stars 6
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks.
-
4 out of 5 stars
-
Very good process.
- By H. H. Horning Jr on 11-08-16
-
Getting Past No
- Negotiating with Difficult People
- By: William Ury
- Narrated by: William Ury
- Length: 2 hrs
- Abridged
-
Overall4.5 out of 5 stars 699
-
Performance4.5 out of 5 stars 465
-
Story4.5 out of 5 stars 465
Whether you're dealing with an unruly teenager or an office bully, Dr. Ury's method will help you gain control in even the most difficult situations. More than getting mad or getting even, Getting Past No will get you results!
-
5 out of 5 stars
-
Lots of good ideas
- By V. Wrona on 11-26-03
-
Exactly What to Say
- The Magic Words for Influence and Impact
- By: Phil M. Jones
- Narrated by: Phil M. Jones
- Length: 1 hr and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 3,773
-
Performance4.5 out of 5 stars 3,221
-
Story4.5 out of 5 stars 3,191
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
-
2 out of 5 stars
-
Just a bunch of buzzwords to keep convo going
- By Michael on 05-24-18
-
The Art of Possibility
- Transforming Professional and Personal Life
- By: Rosamund Stone Zander, Benjamin Zander
- Narrated by: Rosamund Stone Zander, Benjamin Zander
- Length: 6 hrs and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 965
-
Performance4.5 out of 5 stars 813
-
Story4.5 out of 5 stars 800
Presenting 12 breakthrough practices for bringing creativity into all human endeavors, The Art of Possibility is the dynamic product of an extraordinary partnership. The Art of Possibility combines Benjamin Zander's experience as conductor of the Boston Philharmonic and his talent as a teacher and communicator with psychotherapist Rosamund Stone Zander's genius for designing innovative paradigms for personal and professional fulfillment.
-
5 out of 5 stars
-
Transformative!
- By Terri on 03-18-13
-
The Worry-Free Mind
- Train Your Brain, Calm the Stress Spin Cycle, and Discover a Happier, More Productive You
- By: Carol Kershaw EdD, Bill Wade PhD
- Narrated by: Paul Michael Garcia
- Length: 6 hrs and 52 mins
- Unabridged
-
Overall5 out of 5 stars 8
-
Performance5 out of 5 stars 8
-
Story5 out of 5 stars 7
The brain's superpowers have been discovered by neuroscience. Your genius mind knows how to make your brain dissolve worry and stay in your best internal states longer. The result is a life full of possibility. The Worry-Free Mind shows you how to decipher the architecture of your model of reality, shift it to a newer version, and overcome your tendency to worry every day.
-
5 out of 5 stars
-
Excellent information
- By Lori on 08-07-18
-
Crucial Confrontations
- By: Kerry Patterson, Joseph Grenny, Ron McMillan, and others
- Narrated by: Barrett Whitener
- Length: 4 hrs and 25 mins
- Unabridged
-
Overall4 out of 5 stars 617
-
Performance4 out of 5 stars 365
-
Story4.5 out of 5 stars 361
Discover skills to resolve touchy, controversial, and complex issues at work and at home, now available in this follow-up to the internationally popular Crucial Conversations.
-
5 out of 5 stars
-
One of the best books I have read or listened to!
- By dancinshoes on 08-20-06
-
The Personal MBA: Master the Art of Business
- By: Josh Kaufman
- Narrated by: Josh Kaufman
- Length: 13 hrs and 25 mins
- Unabridged
-
Overall4.5 out of 5 stars 4,770
-
Performance4.5 out of 5 stars 4,077
-
Story4.5 out of 5 stars 4,047
Josh Kaufman founded PersonalMBA.com as an alternative to the business school boondoggle. His blog has introduced hundreds of thousands of readers to the best business books and most powerful business concepts of all time. Now, he shares the essentials of entrepreneurship, marketing, sales, negotiation, operations, productivity, systems design, and much more, in one comprehensive volume. The Personal MBA distills the most valuable business lessons into simple, memorable mental models that can be applied to real-world challenges.
-
5 out of 5 stars
-
Not an MBA, But A Damn Decent Experience.
- By Jonny on 01-20-13
-
Quantifiably Better
- Delivering Human Resource (HR) Analytics from Start to Finish
- By: Steve VanWieren
- Narrated by: Randal Schaffer
- Length: 2 hrs and 25 mins
- Unabridged
-
Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 27
-
Story4.5 out of 5 stars 27
Your CEO just came to you, the HR leader, and said she was hearing rumors about the turnover rate going up. She asks you why this might be happening and how it is could be affecting the bottom line. Are there certain leadership issues? Are engagement levels changing? Is there a problem with the company culture? These are all logical questions. You have hunches for answers, but you have no way to prove those hunches. You know your CEO is going to want data to support any argument you make.
-
5 out of 5 stars
-
Great insights
- By Sheni deda on 09-07-18
Publisher's Summary
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.
Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.
The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:
- Positive things to say when you're initiating or responding to a difficult conversation
- How to find and craft language to start a conversation
- The right words for you to positively influence the situation
The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.
More from the same
What members say
Average Customer Ratings
Overall
-
2 out of 5 stars
-
5 Stars0
-
4 Stars0
-
3 Stars1
-
2 Stars0
-
1 Stars1
Performance
-
3 out of 5 stars
-
5 Stars0
-
4 Stars0
-
3 Stars2
-
2 Stars0
-
1 Stars0
Story
-
2 out of 5 stars
-
5 Stars0
-
4 Stars0
-
3 Stars1
-
2 Stars0
-
1 Stars1
-
Overall3 out of 5 stars
- Robert Nicholson
- 06-25-18
Some useful, some ridiculous phrases
Some good phrases, but some are too passive-aggressive or weird to ever use.
"I don't like it when you talk to me like that, you remind me of my ex-husband"
"When you come to me with a problem I have trouble believing it's not a disaster because that's what my life has been", lol!