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The Conflict Resolution Phrase Book
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Overall3 out of 5 stars 2
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Performance4 out of 5 stars 1
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Story4 out of 5 stars 1
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Overall4.5 out of 5 stars 185
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The PHR test is a challenging exam. It is normal to have some anxiety about taking this test. The test has 225 multiple-choice questions, and they have to be answered within four hours. The questions are randomly generated, and each test is unique. Thorough preparation cannot be overlooked! That is why the author Matt Webber, a human resources professional, developed the PHR/SPHR Audio Study Guide! This edition is a practice-questions edition that contains multiple-choice questions with detailed rationales.
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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Performance3.5 out of 5 stars 26
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4 out of 5 stars
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Thank you for useful information
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5 out of 5 stars
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The Baddest Bitch in the Room
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Overall4.5 out of 5 stars 360
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Performance5 out of 5 stars 342
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Story4.5 out of 5 stars 339
Sophia Chang is a badass of the music industry. As the daughter of Korean immigrants in predominantly white suburban Vancouver, she grew up shunning the “model minority” myth. Armed with a fierce sense of independence, she moved to New York City and infiltrated the world of hip-hop, yet remained mostly in the shadows of the artists she supported. With her debut memoir, Sophia Chang is finally ready to grab the mic for herself.
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5 out of 5 stars
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YOU OWE YOURSELF THIS LISTEN
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Powerful Phrases for Dealing with Difficult People
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Overall3.5 out of 5 stars 55
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Performance3 out of 5 stars 46
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Story3.5 out of 5 stars 47
It’s not the work that’s so hard - it’s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.There’s no escaping problematic personalities. And there’s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace - and put your career on an unstoppable upward trajectory.
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2 out of 5 stars
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Good points, but the scenarios seemed repetitive.
- By Brady on 05-02-14
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How to De-Escalate Conflicts Using Behavioral Science
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- Length: 52 mins
- Unabridged
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Overall3 out of 5 stars 2
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Performance3 out of 5 stars 2
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Story3 out of 5 stars 2
This book will help you learn a science-based approach to conflict resolution and help you understand how compassion can help resolve workplace behavior issues. Being able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations is an added bonus.
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1 out of 5 stars
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No useful information
- By AM from AZ on 06-19-18
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The Leader Habit
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- Unabridged
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Overall4 out of 5 stars 15
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Performance4 out of 5 stars 13
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Story4 out of 5 stars 13
In leadership as in life, only practice makes perfect. Habits are powerful. They can lock us into negative behaviors (like snacking and smoking) or train us to act automatically in ways that benefit us (such as putting on a seat belt). Routines quietly undergird large portions of what we do and how we function. Habit formation can speed success in the workplace as well - even in complex areas like leadership. The Leader Habit spotlights 22 essential leadership abilities, breaking them down into a series of small, learnable behaviors.
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4 out of 5 stars
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well organized
- By Eniw Trop on 08-21-18
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Win at Work!
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- By: Diane Katz
- Narrated by: Kimberly Far
- Length: 6 hrs and 8 mins
- Unabridged
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Overall3.5 out of 5 stars 6
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Performance4.5 out of 5 stars 6
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Story3.5 out of 5 stars 6
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks.
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4 out of 5 stars
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Very good process.
- By H. H. Horning Jr on 11-08-16
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Difficult Conversations
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- Length: 5 hrs and 40 mins
- Abridged
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Overall4 out of 5 stars 1,731
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Performance4 out of 5 stars 1,002
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Story4.5 out of 5 stars 980
Holiday gatherings can be stressful times for families, and occasionally the conversation around the holiday table can get heated. Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety.
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5 out of 5 stars
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Slow Start - Powerful book
- By Arthur Held on 04-25-03
Publisher's Summary
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.
Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.
The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:
- Positive things to say when you're initiating or responding to a difficult conversation
- How to find and craft language to start a conversation
- The right words for you to positively influence the situation
The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.
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Overall3 out of 5 stars
- Robert Nicholson
- 06-25-18
Some useful, some ridiculous phrases
Some good phrases, but some are too passive-aggressive or weird to ever use.
"I don't like it when you talk to me like that, you remind me of my ex-husband"
"When you come to me with a problem I have trouble believing it's not a disaster because that's what my life has been", lol!