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Publisher's Summary

Nudge meets Hooked in a practical approach to designing products and services that change behavior, from what we buy to how we work.

Deciding what to create at modern companies often looks like an episode of Mad Men: people throw ideas around until one sounds sexy enough to execute and then they scale it to everyone. The result? Companies overspend on marketing to drive engagement with products and services that people don't want and won't help them be happier and healthier. 

Start at the End offers a new framework for design, grounded in behavioral science. Technology executive and behavioral scientist Matt Wallaert argues that the purpose of everything is behavior change. By starting with outcomes instead of processes, the most effective companies understand what people want to do and why they aren't already doing it, then build products and services to bridge the gap.

Wallaert is a behavioral psychologist who has led product design at organizations ranging from startups like Clover Health to industry leaders such as Microsoft. Whether dissecting the success behind Uber's ridesharing service or Flamin' Hot Cheetos, he underscores with clarity and humor how this approach can improve the way we work and live. 

This is an essential road map for building products that matter - and changing behavior for the better.

©2019 Matt Wallaert (P)2019 Penguin Audio

Critic Reviews

“Clear and concise, this is a book for anyone who believes there is a better way to do business. Wallaert is right: we can all be behavioral scientists. And we all should be.” (Sallie Krawcheck, CEO and cofounder of Ellevest)

“Matt Wallaert spends his time finding ways to help people make decisions that will enable them to live better lives, and in this book he shares how we all can. Start at the End is a clear, insightful, wise, and powerful book that will help anyone whose aim is to improve human welfare.” (Barry Schwartz, professor at Berkeley Haas, author of The Paradox of Choice and Why We Work

“The idea that products exist to change behavior isn’t new, yet most product designers don’t start with behavior as an outcome. Wallaert’s intriguing, insightful, and often humorous new book is a guide for anyone seeking to drive customer action.” (Nir Eyal, author of Hooked and Indistractable

What listeners say about Start at the End

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Funny and Insightful

This book tales topics like psychology and statistics and breaks down what you need to know to be able to influence behavior. I loved the humor and the way it was presented. Matt sounds like a great guy to have a beer with.

4 people found this helpful

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Trump hater with no experience and head up ass

Not a fan of this guy. What an ego. Other words to describe him include pretentious, pompous, stilted & turgid. Clearly has never had the desire to question any of his opinions or beliefs.

The concept of starting with the end in mind sounds great but wow, I never realized this guy would mess it up that badly.

3 people found this helpful

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    3 out of 5 stars

Almost a Good Book.

Almost a good book, unfortunately this academic thinks any relationship he can think of is evidence of correlation. If your going to knock Uber for keeping driver's on the road, a feature that shows them where the most costumers are is a poor example of an incentive, considering that feature was obviously built to aid in directing traffic. Facebook intended to give individuals the content they wanted, the fact that they chose to engage with negative content is like blaming a knife for being used for murder rather the culinary arts. And suggesting that anyone who doesn't whole heartedly act to end sexism in their business is evidence of a "f'ing niave" consultant who doesn't understand that small businesses are often so strapped for opportunities to hire, that waiting for the right woman when dozens of male applicants are pouring in is just not feasable. For a man who claims to be about the data, this academic either needs a confirmation bias check, or needs to go back to an intro to stastics and get a refresher on relationships. So many of us want to help, but thinking that all of us can, should, or should sacrifice the business for some ideal undermines the author's bigger message.

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Couldn't finish

Some interesting concepts, but filled with racial leaning ideology that gets annoying. I appreciate some of the ideas, I wish these didn't come at the expense of marginalizing, generalizing, and broad dubious assumptions.

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Interesting topic. Difficult to listen

The topic is pretty interesting however the delivery wasn't something I enjoyed. The expletives and jokes were not for me.

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So confusing and not made for listening

Very complicated paragraphs which should be read again and again for complete grasp of the message they intend to deliver. It is simply impossible to listen and grasp the full meaning of the book, the author did not simplify the book for the listener and adding curses such as fuck every 3-5 minutes doesn’t makes this book more appealing nor simplifies it. I do not recommend it at all.

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Loved this book! Fun and actionable

This book was awesome. I really enjoyed Mat style of delivery and the content and processes are super straightforward! Recommending it to my marketing teams as well as my product teams.

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would be good if not filled with racial rhetoric

stopped listening, it felt as if i were in class of racial indoctrination being fed more rhetoric about racism than on what i thought the book would be about. i wish the writer would have stuck to teaching about the process and the reason for starting at the end in an objective manner rather than injecting his political view into the story. im not interested in being indoctrinated. Thank you but no thank you. would not recommend.

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Disappointing…

Even from the beginning, this feels like he’s talking down to you. I made it to the second chapter… barely. Don’t waste your money.

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Enjoyable and application ready

The humor and transparancy of the story keeps you engaged from start to end. Applied knowledge gives you a powerfull leg up on everybody not aware of this gem

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  • Amazon Customer
  • 06-30-19

Interesting and engaging but not revolutional

It's a really good book for finding the balance between rigour and practicality, that was probably the most valuable for me. I also like the style and examples. Overall though somehow it still didn't live up to my expectations maybe