• Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging

  • By: Matthew Rouse
  • Narrated by: Daniel Craig
  • Length: 1 hr and 6 mins
  • 5.0 out of 5 stars (1 rating)

Prime logo Prime members: New to Audible?
Get 2 free audiobooks during trial.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo after 30 days. Cancel anytime.
Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging  By  cover art

Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging

By: Matthew Rouse
Narrated by: Daniel Craig
Try for $0.00

$14.95/month after 30 days. Cancel anytime.

Buy for $6.95

Buy for $6.95

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Taxes where applicable.

Publisher's summary

From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone "is here to help you" is met with eye-rolling yawns.

When you start saying "YES!" it will change your business and your life. This is not a mushy new age revelation of optimism but a down to earth series of simple stories and quotes from the personal experiences of one marketing agency owner trying to navigate a world of terrible customer service, confusing salesperson commentary, and the word "NO" posted on every available open space. Positive messaging and saying "YES" is how you persuade customers that they should buy from you. It's how you create trust and a friendly atmosphere. And saying "YES" for yourself and your business can open doors you didn't even know existed.

For the busy freelancer or retailer, or the C-level management professional, this audiobook is short enough to listen on a quick flight but so valuable in its message, you will want to give a copy to everyone on your sales team.

©2018 Matthew Rouse (P)2018 Matthew Rouse

What listeners say about Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging

Average customer ratings
Overall
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.