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Publisher's Summary

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

©2013 Judith E. Glaser (P)2014 Gildan Media LLC

Critic Reviews

"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." (Library Journal)

What members say

Average Customer Ratings

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Great read

Strong concepts good development and good point of reference. The author does a great job of production and understanding of her concerts are and how to drive in society

1 of 1 people found this review helpful

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Great insights

What did you love best about Conversational Intelligence?

This book was a really nice look at how conversations can spark great things, but more importantly, giving some insight into what stops us have great conversations.

3 of 4 people found this review helpful

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Medocre book

Would you try another book from Judith E. Glaser and/or Karen Saltus?

Maybe, the book started good with some interesting insights about the conversations and our influence on people but later on, the interesting part disolved leaving us with no real concrete advise or teaching rather than the old "be nice" or "be yourself". Also tryed to sumarize poorly NLP concepts.

Would you ever listen to anything by Judith E. Glaser again?

Maybe, depends on theb book and the ratings.

What didn’t you like about Karen Saltus’s performance?

It was afair performance.

If you could play editor, what scene or scenes would you have cut from Conversational Intelligence?

I would make the author to present the ideas in a more clear way.

2 of 3 people found this review helpful

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Great but...

Great content, audio voice would not have been my first choice Practical and enlightening for change leaders.

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  • Devin
  • Tampa, FL USA
  • 05-08-17

interesting info, boring as hell narration

I liked the message that this book delivers, but listening to this book made me want to pull my hair out! The narrator does reads this like a legal text book, a very VERY DRY legal textbook. This unfortunately means that you don't get dragged in the story and your mind starts drifting onto other things. Before you know it, you've turned out her monotone voice and missed the whole story! I would recommend reading the book instead of listening to it!

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Interesting links to science and conversation skills

Interesting connections between conversations and science. Some of the concepts presented are repackaged skills that have been around quite a while. I do want to dig deeper into understanding the science the author cited.

I did not care for the author's overuse of "I", as in I did this, I named this tool, etc. As I mentioned, the conversational tools Ms. Glaser references have been around a long time, and little credit is given to those whose shoulders she stands on.

If you are new to studying conversational skills, then this book will be helpful.

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Great content...but it's read by a computer.

What didn’t you like about Karen Saltus’s performance?

I'm sorry Karen, but this recording sounds like it was produced by a computer. I couldn't last even 5 minutes before I had to shut it off. I decided to read the book instead. Just a dreadful experience listening to this recording of otherwise great content.

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Excellent tools for any manager or leader!

A must read for any person who leads a team, family or weekend teams. Excellent tools for enhancing communications and changing cultures.

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Author quotes herself...

What would have made Conversational Intelligence better?

Judith quotes herself throughout the book and gives names to things that don't need to be named in an effort to sound more credible/quotable. It was annoying to read, hear, and discuss.

Would you ever listen to anything by Judith E. Glaser again?

NO

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Terrible book

what a waste. half the book is her praising herself and promoting other books. she also refers to a lot of charts which audible gives you no way to access. avoid at all costs.

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  • Amazon Customer
  • 03-27-17

great! loved it.

Conversational Intelligence really is a great wealth of opportunity to gain knowledge about human conversation with neuroscience. Just a enough neuroscience for me would say the mix is perfect. Judith has great teaching on offer. This should be taught in every management qualification!

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  • Jayson Mair
  • 12-22-16

Loved it!

We all communicate each and everyday though we waste a lot of our conversations on wasted dialogue that really has no substance. Some of it ends in disagreements or arguments and doesn't get us anywhere. My take on Conversational Intelligence is really having an impact with our dialogue and really 'co-creating' conversations to a point that we feel we are heard and understood, also to have listened and understood the other person that we both get a lot out of conversation and grow within from them all. Loved it!

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  • ana
  • 10-09-16

nonsense

didnt like it. it was a whole bunch of important sounding words put together to make no sense. dont waste money

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