• Richard Blank CEO - Costa Rica success story- EP 182

  • Aug 24 2022
  • Length: 33 mins
  • Podcast
Richard Blank CEO - Costa Rica success story- EP 182 By cover art

Richard Blank CEO - Costa Rica success story- EP 182

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  • Summary

  • Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets.

    Contact Richard at 1-888-21-6750, email ceo@costaricascallcenter.com

    Website https://costaricascallcenter.com

    The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais contact us to be a guest on our show. https://TheYakkingShow.com                peter@theyakkingshow.com  https://karytechsolutions.com               kathleen@theyakkingshow.com 

    Timeline

    05:00                     Adapting to a new culture

    06:20                     What makes Richard successful

    09:40                     Active Listening

    12:30                     Training at-home workers

    14:00                     Dealing with angry and upset callers

    17:00                     Dedicated Practice

    20:50                     Long lines & potholes

    23:23                     Phonetic micro expressions

    28:47                     Fortune favours the brave

    30:01                     Positive escalations
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