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Rapport  By  cover art

Rapport

By: Emily Alison,Laurence Alison
Narrated by: Laurence Alison,Emily Alison
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Publisher's Summary

Brought to you by Penguin.

Get what you want from even the most difficult characters. 

All of us have to deal with difficult people. Whether we’re asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want. 

Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high. 

After 30 years’ work - and unprecedented access to 2,000 hours of terrorist interrogations - they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it’s time to share it with the world. 

Rapport reveals that every interaction follows four styles: control (the lion), capitulate (the mouse), confront (the Tyrannosaur) and co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you’ll be closer to the real secret: how to create instant rapport.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2020 Emily Alison, Laurence Alison (P)2020 Penguin Audio

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What listeners say about Rapport

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Great Model for Better Listening & Understanding

Emily & Laurence Alison have done fantastic work at adapting their model of working in a high professional context with challenging people to how we can model their thinking and style of interaction in everyday contexts. A very workable model for both the beginner and more advanced communicator and interviewer. Essentially they are helping create workable steps to being a better modeler and listener - helping teach people how to view, understand, empathize with others from their model of the world rather than our own and, when needed, retain our own outcomes and needs in the interaction.

The drawback to the Audible version is that beginning in Chapter 5, the authors talk extensively about diagrams that we should use ... that include circles and answering questions -- and do not provide any PDF either with the audible download or online (anywhere I could find). This leaves the listener hearing about circles and using them for comparisons, and drawing lines .... with no visual context at all - making the Audible version less valuable as it leaves a huge portion of what is trying to be achieved by the authors, our introspection and self-modeling of our communication methods, out. This is frustraiting to say the least.

4 people found this helpful

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Worth It For Those In Sales And Service

Useful for working and improving relationships with managers, employees, and clients. I've used tit to establish mutual ground with aggressive, confrontational customers, stubborn, hard-driving manager, and employees who were unmotivated to put any effort forward. A very useful book indeed.

1 person found this helpful

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Clear, specific and well organized

I found this very helpful! I recommend it for any and all human relationships. My expectations were exceeded!

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Incredibly important

Really tremendous. I never felt as if it wasted a word on anything unimportant. For anybody who is looking to strengthen their own communication skills or who wants to practice identifying what other people might be feeling or really trying to say during an interaction, I would call this book perfect. Very happy it was recommended to me.

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  • EO
  • 07-26-21

Top tier book

I’ve been fortunate to read several amazing books on effective rapport building and communication strategies and this book, by far, exceeds them all. I found myself repeatedly stopping the audio - which is expertly read by the authors - in order to write down yet another “golden nugget” of information useful in every aspect of my life. From start to finish, Laurence and Emily capture both your intellect and intrigue as they interplay personal stories and scientific findings to create a memorable and pragmatic listening experience. This is definitely a book I’ll listen to again and again. I cannot recommend it enough. Well done.

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Excellent book if you want to improve interactions

Excellent book if you want to improve your interactions with others. This book has great advice, techniques, and guides.

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Better than you think it will be.

This is a really good one to listen to, as it's applicable to your life immediately.
As an example:
I listened to the first few chapters the evening I purchased the Audible book. The next morning I had an encounter with a transient that had entered the property/area of my employment. I talked with the individual, and within a few moments he calmly left on his own accord without incident.

It was a very pleasant way to start a busy work day!

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Fantastic reframing of communication

Emily and Laurence invite and challenge their readers to embrace good communication habits. Using a clear layout with easy to understand and remember examples and illustrations, this dynamic duo leaves their listeners feeling empowered to preform well in any encounter or relationship. Knowing what I know now from listening to this audiobook, I am compelled to communicate better.

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Very helpful advice

A clear, concise guide to dealing with difficult relationships. The voices for the narration are those of the authors which is refreshing since this is not the case with many books. I think this gives deeper insight and meaning to the words for the reader. The research behind their advice is substantial and could easily overwhelm the reader but it presented in a way that is clear and not intimidating to the average reader. I highly recommend this book!

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where are the pdf's?

Very helpful and we'll written but without access to the diagrams and questions, the audible listener can either also buy the paperback or move on.

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  • CritL
  • 08-10-20

A message from the author

I am one of the authors. Penguin apologises that the pdf file is not yet there. All audible listeners will get this very soon...

Meanwhile the pdf is available here

www.ground-truth.co.uk under publications alongside a number of other free resources

13 people found this helpful

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  • Andrea Carlevato
  • 09-19-20

Incomplete

This audiobook is meant to be consumed with accompanying reference material, which is called out several times in the book. But it's not included, despite the book being online for months. Pretty bad.

3 people found this helpful

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  • Susachacha
  • 08-08-20

I am listening to this on audible but no chart

Other books I've downloaded have had an accompanying pdf and they refer to it, but it's not there. Frustrating. I want to see it.

3 people found this helpful

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    3 out of 5 stars
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  • J. D. Blake
  • 08-08-20

Audible version no pdfs

Good book but frustrating that the chapters refer to diagrams and images in pdf, yet nothing accompanying the Audible book.

2 people found this helpful

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  • BlackBike
  • 09-01-20

Essential life skills or secret weapon?

Possibly the most surprising book I’ve read, the insights here are enchantingly revelatory and so very usable in your day to day life. This book could make the world a better place.

1 person found this helpful

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  • Kindle Customer
  • 08-13-20

An outstandingly good book

I have read a few communication, relationship building and reading people books, this book really is there among the best and most valuable.
Its robust ideas are delivered matter of factly and supported with really interesting examples all of which makes the book rivetting. I have listened to it twice already, and I am sure I will go back to it again.

1 person found this helpful

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  • Stop the lights
  • 01-13-22

Cringe

The authors undoubtedly know their stuff and the interchange of stories is refreshing especially those relating to internment prisoners and police coercion etc.

However one can't help feel like one is listening to a character from Making a Murderer now and again.

The application of the 4 types is not really realistic, I cant imagine anyone being so sad as to psychologically get into a mind set of an animal to speak to someone......

The appendix is totally cringeworthy....... Hugs all round.......

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  • Anonymous User
  • 11-10-21

A book about how to be a human being

practical advice to help with conversations. slightly patronising at times but some bits were excellent. Really interesting stories and examples given to demonstrate and back up the points. would recommend.

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  • jacky15896
  • 11-09-21

Fascinating read

Good reading excellent duals and lots of situation that relate. defibrillator a winner. would recommend

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    3 out of 5 stars
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  • Cookie
  • 11-09-21

Author changing accent

Interesting book, but it was hard to concentrate while the female author kept changing her accent

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  • Anonymous User
  • 05-08-22

Excellent book

Excellent book, includwd very practical and useful techniques. I would recommend this book to everyone regardless of their position and situations.