Perfect Phrases for Dealing with Difficult People
Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Narrado por:
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Caroline Miller
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De:
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Susan Benjamin
Acerca de esta escucha
Perfect phrases for the right situation, every time.
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
©2019 McGraw-Hill Education (P)2007 McGraw Hill-Ascent AudioLos oyentes también disfrutaron...
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You don't have to be controlled by difficult people! Strange as it may seem, other people are not nearly as committed to our happiness as we are. In fact, sometimes it seems like they’re on a mission to make us miserable! There’s always that one person. The one who hijacks our emotions. The one who seems to thrive on drama. If we could just “fix” that person, everything would be better. But we can’t fix other people. We can only make choices about ourselves.
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Riddles With Religious Overtones
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Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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5 out of 5 stars
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How to not suck is a great book
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Mediocre subject and narrating
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I made a mistake in buying this book.
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Not great
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meh
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can be used as a reference book or read cove to cover. Gave really great answers to address bosses, supervisors, subordinates, customers, and even the reader's own stumbling blocks.
well organized and easy to navigate
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