In Before The Lock By cover art

In Before The Lock

By: Erica Kuhl & Brian Oblinger
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  • Summary

  • In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
    2021 In Before The Lock, LLC
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Episodes
  • 🔓 107: Under the surface

    🔓 107: Under the surface
    Apr 9 2024

    Erica and Brian talk about the bones of your community and how they work together to create a cohesive experience.

    • Previous episodes about the “above the surface” bits:

      • 🔓 76: Combo pages

      • 🔓 91: A list of links

      • 🔓 101: They want the ugly

    • Resources:

      • Structures & Modalities Examples

      • Permissions & Roles Template
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    1 hr and 11 mins
  • 🔓 106: The Golden Hoodie

    🔓 106: The Golden Hoodie
    Mar 5 2024

    Brian and Erica deep dive into customer awards programs and how to get them right.

    • 🔓 5: A whole bag of crap
    • The Golden Hoodie
    • Alteryx Excellence Awards
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    1 hr and 39 mins
  • 🔓 105: Measurin’ vibes

    🔓 105: Measurin’ vibes
    Jan 30 2024

    Erica and Brian push back hard on the idea that measuring community ROI isn’t important (we can’t believe we had to talk about this or are typing this right now, but here we are).

    Measurement resources:

    • 🔓 8: Just say No to Page Views
    • 🔓 9: Everyone wants a cool dashboard
    • 🧵 70: Behaviors and indicators
    • 🧵 92: Early indicators
    • Community Metrics Template
    • Erica’s blog:  It’s All About That Data
    • Brian’s presentation on measuring ROI
    • Course: Community Measurement Fundamentals
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    56 mins
Economics
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