Your audiobook is waiting…

Hug Your Customers

The Proven Way to Personalize Sales and Achieve Astounding Results
Narrated by: Jack Mitchell
Length: 7 hrs and 54 mins
Categories: Business, Leadership
4.5 out of 5 stars (154 ratings)

$14.95/month after 30 days. Cancel anytime.

OR
In Cart

Publisher's Summary

Revised and updated for the first time - here is the 200,000-copy staple praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in Jack Mitchell's classic landmark business best seller, Hug Your Customers.

The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits - new customers, repeat customers - by providing exceptional customer service. It's that simple, says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace.

Filled with accessible advice, personal case studies, and tips any businessperson can use for any business, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

©2003 Jack Mitchell (P)2015 Hachette Audio

What members say

Average Customer Ratings

Overall

  • 4.5 out of 5 stars
  • 5 Stars
    108
  • 4 Stars
    27
  • 3 Stars
    13
  • 2 Stars
    4
  • 1 Stars
    2

Performance

  • 4.5 out of 5 stars
  • 5 Stars
    89
  • 4 Stars
    20
  • 3 Stars
    17
  • 2 Stars
    5
  • 1 Stars
    4

Story

  • 4.5 out of 5 stars
  • 5 Stars
    96
  • 4 Stars
    21
  • 3 Stars
    11
  • 2 Stars
    3
  • 1 Stars
    1
Sort by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Interesting story packed with useful information

Would you recommend this audiobook to a friend? If so, why?

Using his own family and business experience as a back drop, Jack Mitchell offers a wealth of useful and usable tips to improve the overall performance and sales of your business. The philosophy of the book is probably best described as treat others as you would like to be treated and then, treat them even better. Always keep moving forward. Always do your best. Look at potential failures as opportunities to learn and succeed. Make sure your philosophy is customer based.

Was there a moment in the book that particularly moved you?

I enjoyed hearing the how Jack used his PET based strategy to overcome business obstacles and avoid even bigger ones. His examples were so relate able. I could see how I already use some of those same strategies and came to understand how I can apply many more to my own online business. The book really is a treasure chest of useful information.

Any additional comments?

I would highly recommend this book to anyone with the desire to improve the customer experience and business bottom line. Thank you Jack for sharing!

1 of 1 people found this review helpful

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Sales 101

A great in depth look and example of how to be genuine with your clients.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Tried and True

This book was delivered like great advice from your favorite uncle. It was stocked full of business advice that can apply to many different types of businesses.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

the.best.

absolutely the best book I've read in quite a while. it is a must read and I cannot think of anybody who wouldn't learn from it. should be required reading for all team members, new and old.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Inspirational!

Great book for anyone. Brings humanity back into the world of business. Very enjoyable to listen to. The personalized stories were heart warming.

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

Amazing!!

Such a refreshing view of customer service!!! Every business owner will benefit from this book!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

great book thoroughly enjoyed it

this is an excellent book filled with tremendous ideas on building a customer focused organization. I especially appreciated the authenticity of Jack reading his own book and hearing his passion for his culture come through. high recommend!

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars

A must read for everyone!! Hugs all around!

I absolutely loved this book! I believe it should be a must read for everyone. I thought of myself as a hugger before reading this but now I know I am and will continue to be.

  • Overall
    4 out of 5 stars
  • Performance
    3 out of 5 stars
  • Story
    4 out of 5 stars

Good content

Would you recommend this audiobook to a friend? If so, why?

Yes it has great content

What other book might you compare Hug Your Customers to and why?

not sure the content is pretty unique

What three words best describe Jack Mitchell’s performance?

Did not like the voice

  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    4 out of 5 stars

Excelent focus in retail service<br />And personalized

great source of ideas as how to improve your bussines by becoming the best source for your customers and by keeping them as loyal promotors of your store