Hug Your Customers

The Proven Way to Personalize Sales and Achieve Astounding Results

De: Jack Mitchell

Narrado por: Jack Mitchell

Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem...I wish everyone at Berkshire would follow [Jack Mitchell's] advice - we would own the world".

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

©2003 Jack Mitchell (P)2015 Hachette Audio

Amazing!!

Such a refreshing view of customer service!!! Every business owner will benefit from this book!

Inspirational!

Great book for anyone. Brings humanity back into the world of business. Very enjoyable to listen to. The personalized stories were heart warming.

Excelent focus in retail service<br />And personalized

great source of ideas as how to improve your bussines by becoming the best source for your customers and by keeping them as loyal promotors of your store

Good basic advice

Would you consider the audio edition of Hug Your Customers to be better than the print version?

No. Narrator's voice was raspy and hard to listen to for any length of time. Good enthusiasm tho.

What did you like best about this story?

Very practical advice. Terrific real-life stories to elaborate on main points.

How could the performance have been better?

Different narrator.

Did you have an extreme reaction to this book? Did it make you laugh or cry?

Not really.

Any additional comments?

Probably could have been a tad shorter. The content began repeating itself toward the end.

business person guide to success

this was a great business tool I recomend this book to any sales or service business thank you

Sales 101

A great in depth look and example of how to be genuine with your clients.

Wonderful

I think this is super important to read for anyone doing anything. But like all true things in life, it’s simple but it’s not easy. This takes a certain kind of attitude and openness but a right one. Treating each other as humans, as complicated individuals that we all are.

great book thoroughly enjoyed it

this is an excellent book filled with tremendous ideas on building a customer focused organization. I especially appreciated the authenticity of Jack reading his own book and hearing his passion for his culture come through. high recommend!

Best book for business

Best book ever on how to treat your customers and employees. How to build great culture and relationship on your team and with clients and vendors. And thousands of other great insides and stories.

Must read for any business owner - and their teams!

I was so impressed by Jack’s story and how it could relate to any business, not just retail. Should be required for any owner and their teams. This takes customer service to a whole new level bringing culture and finances right along with it.