Hug Your Customers

STILL The Proven Way to Personalize Sales and Achieve Astounding Results

By: Jack Mitchell

Narrated by: Jack Mitchell

Revised and updated for the first time since original publication!

Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

Amazing!!

Such a refreshing view of customer service!!! Every business owner will benefit from this book!

Excelent focus in retail service<br />And personalized

great source of ideas as how to improve your bussines by becoming the best source for your customers and by keeping them as loyal promotors of your store

Good basic advice

Would you consider the audio edition of Hug Your Customers to be better than the print version?

No. Narrator's voice was raspy and hard to listen to for any length of time. Good enthusiasm tho.

What did you like best about this story?

Very practical advice. Terrific real-life stories to elaborate on main points.

How could the performance have been better?

Different narrator.

Did you have an extreme reaction to this book? Did it make you laugh or cry?

Not really.

Any additional comments?

Probably could have been a tad shorter. The content began repeating itself toward the end.

Inspirational!

Great book for anyone. Brings humanity back into the world of business. Very enjoyable to listen to. The personalized stories were heart warming.

This book is very informative and you learn a hugging culture.

This was a very entertaining book, but I wish Jack didn’t have to say hug quite as much. Owning a small business this gave me a lot of ideas to implement and I enjoyed all his stories. He’s got a great speaking voice and will definitely look at his other books. A very good read for anybody in business or sales.