De-Escalate

How to Calm an Angry Person in 90 Seconds or Less

By: Douglas E. Noll

Narrated by: Aleya Dao

Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.

Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less—and how to apply this skill in all areas of life.

We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people.

The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world.

Tricky but solid

Its tricky to use, but even the concept if you grasp is worthwhile your time

Practical Training for Promoting Peace

Research-based practices presented in an accessible format, the tools in De-Escalate have many possible applications. I recommend this book to therapists, parents, teachers, workers...anyone who would benefit from being able to listen deeply and diffuse difficult or even violent situations.

Forr anyone who has ever had a confrontation!

very easy read with practical advice. will take practice but can already see it working

Practical and helpful

There are loads of examples to help demonstrate the principles explained in this book. Its a great reference book that I will be revisiting again and again. Definitely an essential life skill tool.

Useful and practical

Great book thank you for all the resources. The book has changed my relationship with my 5 year old in a great way.

If everyone could read this book, the world would be different!

This book is so much more and beyond than calming angry person. The matrix of the emotional Invalidation we all go through is relentless and abusive. I feel if our parents knew this, if we knew this for our children life would have been so much easier and happier. The only thing I am sad is that I didn’t know about this techniques and had understanding of this concept earlier! Gratitude Gratitude! Please read/listen to this book and keep sharing it!

this book helped me a lot

This book has given me a lot of insight of how can i function in other sense. I see my self as a person which can develop my self in the area of Emotional inteligence. It also teached me how to not take things personal. When someone is angry at me i need to not listen to the words but instead to the emotions.
Overall i think this is a book which gives life lessons.

Very Useful Info, Terrible Narrator

The author clearly has a lot of experience in mediation and provides a clear framework for dealing with others' and one's own charged emotions. Unfortunately the narrator is, for me, almost unlistenable. I'm sure she is a lovely person, but I will forever be baffled as to why someone with great information to share would choose a bad narrator. Her inflection is off, her reading is wooden and mechanical, and she has this distracting habit of making a nasal sound before "th" words, so that they come out like ,"nngthis," and "nngthe." But this audible oddity is not limited to "th" words alone, so I spent a great deal of the book in cringing anticipation of the next time it would happen. If the writing had been poor or the topic less interesting I would have stopped listening based upon her performance alone.

De-Escalate wisdom in every chapter.

Douglas E Knoll wisdom and experience is shared in every chapter. The reading by Aleya Dao is calm and comfortable.
It's a must read for anyone that is interested in the notching down of emotional conflicts and a passage to peaceful resolutions and problem solving.
As a Mediator this book, will be apart of my tool box to practice and adapt and re-read.
Thank you Doug Knoll for sharing, you are respected, admired and given the reader a true gift of your experience and talents.

Amazing new skills

A whole new level of listening, responding, and understanding (self and others) through de-escalation. Recommended!