Customer Service Training 101
Quick and Easy Techniques That Get Great Results, Third Edition
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Customer Service Training 101
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Narrado por:
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Sandra Burr
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De:
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Renee Evenson
Acerca de esta escucha
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:
- Create positive first impressions
- Speak and write effectively
- Listen attentively
- Identify needs
- Develop trust, establish rapport, and make customers feel valued
- Connect with people in person, on the phone, or via email or social media
- Confidently handle customer complaints
- And more
Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
©2018 Renée Evenson (P)2017 Brilliance Publishing, Inc., all rights reserved. Published by arrangement with AMACOM, a division of American Management Association International, New York.Los oyentes también disfrutaron...
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Historia4.5 out of 5 stars 22
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- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
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General5 out of 5 stars 32
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Narración:5 out of 5 stars 28
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Historia5 out of 5 stars 28
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
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General4.5 out of 5 stars 455
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Narración:4.5 out of 5 stars 395
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Historia4.5 out of 5 stars 389
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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2 out of 5 stars
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General4.5 out of 5 stars 26
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Narración:5 out of 5 stars 22
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Historia4.5 out of 5 stars 22
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5 out of 5 stars
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General4.5 out of 5 stars 897
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2 out of 5 stars
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Buzzword Soup
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3 out of 5 stars
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5 out of 5 stars
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
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