Career Services
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Career Diplomacy
- Life and Work in the US Foreign Service (Fourth Edition)
- De: Harry W. Kopp, John K. Naland
- Narrado por: BJ Harrison
- Duración: 11 h y 43 m
- Versión completa
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Career Diplomacy takes listeners inside the world of American diplomats in the US Foreign Service. Members of the Foreign Service represent the country abroad, protect and support American citizens overseas, manage government programs and facilities, and move foreign policy from the abstract to the actual.
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Great book, but biased.
- De Troy en 09-02-22
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Career Diplomacy
- Life and Work in the US Foreign Service (Fourth Edition)
- Narrado por: BJ Harrison
- Duración: 11 h y 43 m
- Fecha de lanzamiento: 11-09-21
- Idioma: Inglés
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Career Diplomacy takes listeners inside the world of American diplomats in the US Foreign Service. Members of the Foreign Service represent the country abroad, protect and support American citizens overseas, manage government programs and facilities....
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- De: Chuck Polin, Evan Polin, David Mattson - foreword
- Narrado por: Tom Parks
- Duración: 5 h y 39 m
- Versión completa
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Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship. Times have changed! And if you don't change along with them...well, you're not going to enjoy yourself or have as much control over your career as you deserve. Believe it or not, you can enjoy the process of expanding your client base.
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Solid
- De Daniel en 05-24-23
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- Narrado por: Tom Parks
- Duración: 5 h y 39 m
- Fecha de lanzamiento: 12-08-20
- Idioma: Inglés
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Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- De: Clayton M. Christensen
- Narrado por: L.J. Ganser
- Duración: 8 h y 37 m
- Versión completa
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His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic best seller - one of the most influential business books of all time - innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership. Christensen explains why most companies miss out on new waves of innovation.
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This book is best read, not heard
- De Andrea Rudert en 09-09-17
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The Innovator's Dilemma
- When New Technologies Cause Great Firms to Fail
- Narrado por: L.J. Ganser
- Duración: 8 h y 37 m
- Fecha de lanzamiento: 04-18-17
- Idioma: Inglés
- Innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right - yet still lose market leadership....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
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Too long and repetitive
- De M. Decker en 03-11-16
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Be Our Guest
- Perfecting the Art of Customer Service
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Fecha de lanzamiento: 05-05-15
- Idioma: Inglés
- Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- De: Robin Lent, Genevieve Tour
- Narrado por: Jo Anna Perrin
- Duración: 3 h y 12 m
- Versión completa
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Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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Focused Too Much On Items & Not Enough On Services
- De Michelle O en 03-12-24
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrado por: Jo Anna Perrin
- Duración: 3 h y 12 m
- Fecha de lanzamiento: 07-20-20
- Idioma: Inglés
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Connect with affluent customers, create unique experiences through impeccable service, and close the sale....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Escaping the Build Trap
- How Effective Product Management Creates Real Value
- De: Melissa Perri
- Narrado por: Erin deWard
- Duración: 6 h y 44 m
- Versión completa
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In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals. By understanding how to communicate and collaborate within a company structure, you can create a product culture that benefits both the business and the customer. You'll learn product management principles that can be applied to any organization, big or small.
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Distractingly soft narration
- De Heather Henderson en 01-21-21
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Escaping the Build Trap
- How Effective Product Management Creates Real Value
- Narrado por: Erin deWard
- Duración: 6 h y 44 m
- Fecha de lanzamiento: 06-30-20
- Idioma: Inglés
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In this book, Melissa Perri explains how laying the foundation for great product management can help companies solve real customer problems while achieving business goals....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- De: Frances Frei, Anne Morriss
- Narrado por: Eliza Foss
- Duración: 6 h y 52 m
- Versión completa
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Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
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1/2 half of the book has good ideas - narrator is a huge drawback
- De Dave-GRMI en 12-26-20
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Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Narrado por: Eliza Foss
- Duración: 6 h y 52 m
- Fecha de lanzamiento: 06-16-20
- Idioma: Inglés
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In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- De: Jeff Toister
- Narrado por: Roger Wayne
- Duración: 5 h y 41 m
- Versión completa
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
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A GOOD QUICK OVERVIEW OF SERVICE MANAGEMENT THEORY
- De Shane K. en 05-14-24
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The Service Culture Handbook
- A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Narrado por: Roger Wayne
- Duración: 5 h y 41 m
- Fecha de lanzamiento: 02-25-20
- Idioma: Inglés
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The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Business of Belonging
- How to Make Community your Competitive Advantage
- De: David Spinks
- Narrado por: Christopher Douyard
- Duración: 6 h y 19 m
- Versión completa
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The world's most successful businesses leaders understand that creating a shared social identity around their products and services is the most efficient path to scaling revenue, differentiating products, promoting customer success and retention, and seizing category ownership. The Business of Belonging is the playbook for doing just that. CMX founder David Spinks offers advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users.
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Lost Me With Politica
- De Sara en 05-15-24
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The Business of Belonging
- How to Make Community your Competitive Advantage
- Narrado por: Christopher Douyard
- Duración: 6 h y 19 m
- Fecha de lanzamiento: 05-18-21
- Idioma: Inglés
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CMX founder David Spinks offers step-by-step advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users that will be your best marketer, salesperson, customer service provider, and evangelist....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Laws of UX
- Using Psychology to Design Better Products & Services
- De: Jon Yablonski
- Narrado por: Jason Leikam
- Duración: 3 h
- Versión completa
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This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered. Author Jon Yablonski deconstructs familiar apps and experiences to provide clear examples of how UX designers can build experiences that adapt to how users perceive and process digital interfaces.
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Useful for anyone in UX
- De AvidShopper en 10-19-21
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Laws of UX
- Using Psychology to Design Better Products & Services
- Narrado por: Jason Leikam
- Duración: 3 h
- Fecha de lanzamiento: 07-27-21
- Idioma: Inglés
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This practical guide explains how you can apply key principles in psychology to build products and experiences that are more intuitive and human-centered....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Automatic Customer
- Creating a Subscription Business in Any Industry
- De: John Warrillow
- Narrado por: Don Hagen
- Duración: 5 h y 15 m
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The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret--no matter what industry you're in--is finding and keeping automatic customers. These days virtually anything you need can be purchased through a subscription, with more convenience than ever before.
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Can be applied to almost any business
- De C Mason en 02-25-15
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The Automatic Customer
- Creating a Subscription Business in Any Industry
- Narrado por: Don Hagen
- Duración: 5 h y 15 m
- Fecha de lanzamiento: 02-05-15
- Idioma: Inglés
- Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- De: Jeff Shore
- Narrado por: Jeff Shore
- Duración: 4 h y 58 m
- Versión completa
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift - a common phenomenon in which a prospect simply forgets about the product offering and goes dark - is persistent and rampant. Technology doesn't change behavior on its own. Behavior is changed by adopting better habits. The fact is, 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.
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Follow Up Mastery
- De Amazon Customer en 05-22-24
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrado por: Jeff Shore
- Duración: 4 h y 58 m
- Fecha de lanzamiento: 01-04-22
- Idioma: Inglés
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- De: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Versión completa
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The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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Business to Company???
- De S. Wheelhouse en 12-07-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Fecha de lanzamiento: 07-07-17
- Idioma: Inglés
- The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- De: John Rosso, David Mattson
- Narrado por: Sean Pratt
- Duración: 3 h y 13 m
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Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler. Includes updated strategies on 21st-century topics like conducting effective online pre-call research, and using LinkedIn to generate referrals.
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Same basic thing as all other Sandler books
- De Dan Gill en 11-15-18
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- Narrado por: Sean Pratt
- Duración: 3 h y 13 m
- Fecha de lanzamiento: 06-01-18
- Idioma: Inglés
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Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
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A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
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Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Fecha de lanzamiento: 10-25-22
- Idioma: Inglés
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Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- De: Robbie Kellman Baxter
- Narrado por: Tom Pile
- Duración: 8 h y 12 m
- Versión completa
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If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
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Relevant, but without an "a-ha" moment
- De Nagy Barnabás en 05-13-16
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrado por: Tom Pile
- Duración: 8 h y 12 m
- Fecha de lanzamiento: 04-19-16
- Idioma: Inglés
- If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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The Lost Art of Connecting
- The Gather, Ask, Do Method for Building Meaningful Business Relationships
- De: Susan McPherson, Jackie Ashton
- Narrado por: Susan McPherson
- Duración: 8 h y 14 m
- Versión completa
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Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional and agenda-driven, leaving professionals feeling burnt out and stressed out.
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Not good
- De TJ Pier en 04-02-24
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The Lost Art of Connecting
- The Gather, Ask, Do Method for Building Meaningful Business Relationships
- Narrado por: Susan McPherson
- Duración: 8 h y 14 m
- Fecha de lanzamiento: 08-31-21
- Idioma: Inglés
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Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Intenta nuevamentePrecio regular: US$17.19 o 1 crédito
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- De: Joe Vitale, Jeffrey Gitomer - foreword
- Narrado por: Steve Menasche
- Duración: 9 h y 5 m
- Versión completa
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Historia
There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.
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Powerful Concepts
- De Mark Bowser en 12-10-18
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- Narrado por: Steve Menasche
- Duración: 9 h y 5 m
- Fecha de lanzamiento: 08-28-18
- Idioma: Inglés
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In this delightful and absorbing new edition, Joe Vitale reveals the secrets of P.T. Barnum's success and shares the 10 key business practices that Barnum developed and lived by....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: US$17.49 o 1 crédito
Sale price: US$17.49 o 1 crédito
Se incluye en la membresía Plus -
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Selling to Homeowners the Sandler Way
- A Proven Process for Selling Products and Services to Consumers in Their Home
- De: Kim Booker, Chip Doyle, David Mattson
- Narrado por: Sean Pratt
- Duración: 4 h y 31 m
- Versión completa
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Narración:
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Historia
Selling to homeowners is different - and challenging. To succeed in this environment, you need the Sandler Selling System. Selling to Homeowners the Sandler Way shows how the Sandler Selling System delivers career-changing results for salespeople who close deals in the buyer's personal, private domestic space. This kind of selling applies to dozens of industries, from remodeling to insurance.
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awesome
- De Anonymous User en 01-24-20
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Selling to Homeowners the Sandler Way
- A Proven Process for Selling Products and Services to Consumers in Their Home
- Narrado por: Sean Pratt
- Duración: 4 h y 31 m
- Fecha de lanzamiento: 05-01-18
- Idioma: Inglés
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Selling to homeowners is different - and challenging. To succeed in this environment, you need the Sandler Selling System....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
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Intenta nuevamentePrecio regular: US$11.95 o 1 crédito
Sale price: US$11.95 o 1 crédito
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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Narración:
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Historia
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Great book, recommended!
- De KLD en 07-03-15
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Fecha de lanzamiento: 03-14-14
- Idioma: Inglés
- In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: US$24.06 o 1 crédito
Sale price: US$24.06 o 1 crédito
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