-
The Conflict Resolution Phrase Book
- 2,000+ Phrases for Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations
- Narrado por: Karen Saltus
- Duración: 4 h y 24 m
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The Conflict Resolution Phrase Book
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Resumen del Editor
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations.
Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation.
The Conflict Resolution Phrase Book is a great resource that everyone should have, to approach any difficult situation with the assurance that the words will come out right! You will learn:
- Positive things to say when you're initiating or responding to a difficult conversation
- How to find and craft language to start a conversation
- The right words for you to positively influence the situation
The Conflict Resolution Phrase Book is a natural complement to the authors' previous best seller, The Essential Workplace Conflict Handbook.
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- De Dominique en 04-28-15
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How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- De: A. P. Grow
- Narrado por: A. P. Grow
- Duración: 1 h y 15 m
- Versión completa
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General4.5 out of 5 stars 470
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Narración:4.5 out of 5 stars 379
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Historia4.5 out of 5 stars 379
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
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5 out of 5 stars
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How to not suck is a great book
- De Haley Hull en 09-28-20
De: A. P. Grow
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Crucial Conversations
- Tools for Talking When Stakes Are High
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Anna Fields
- Duración: 4 h y 17 m
- Versión completa
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General4.5 out of 5 stars 215
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Narración:4.5 out of 5 stars 176
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Historia4.5 out of 5 stars 176
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- De Alexander en 09-27-21
De: Kerry Patterson, y otros
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- De: Sheila Heen, Douglas Stone
- Narrado por: Sheila Heen, Douglas Stone
- Duración: 9 h y 48 m
- Versión completa
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General4.5 out of 5 stars 1,418
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Narración:4.5 out of 5 stars 1,180
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Historia4.5 out of 5 stars 1,162
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
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Poor narration ruins yet another good read
- De WordNerd en 08-25-14
De: Sheila Heen, y otros
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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General4.5 out of 5 stars 28
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Narración:4.5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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This book EXCELLENT!!!
- De Amazon Customer en 01-26-24
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Sales Leadership
- The Essential Leadership Framework to Coach Sales Champions, Inspire Excellence, and Exceed Your Business Goals
- De: Keith Rosen MCC
- Narrado por: Keith Rosen MCC
- Duración: 11 h y 12 m
- Versión completa
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General4.5 out of 5 stars 36
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Narración:4.5 out of 5 stars 30
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Historia4.5 out of 5 stars 31
What if you can successfully coach anyone in 15, five, or even 60 seconds using one question? Sales Leadership makes delivering consistent, high-impact coaching easy. For busy, caring managers, this removes the pressure and misconception that, "Coaching is difficult, doesn't work, and I don't have time to coach." Since most managers don't know how to coach, they become part of the non-stop, problem-solving legion of frustrated Chief Problem Solvers who habitually do other's work, create dependency, and nourish the seed of mediocrity.
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3 out of 5 stars
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Link to collateral mentioned in the book was dead
- De Gina Godsey en 01-22-19
De: Keith Rosen MCC
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Emotional Intelligence for Project Managers
- The People Skills You Need to Achieve Outstanding Results, 2nd Edition
- De: Anthony Mersino PMP
- Narrado por: Ramon De Ocampo
- Duración: 8 h y 57 m
- Versión completa
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General4.5 out of 5 stars 55
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Narración:4.5 out of 5 stars 50
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Historia4.5 out of 5 stars 49
Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn't enough anymore: Project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces listeners to all facets of EI and shows how emotions can be leveraged to meet project goals.
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5 out of 5 stars
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Fantastic Book!
- De Anonymous User en 04-09-21
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The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 786
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Narración:4.5 out of 5 stars 677
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Historia4.5 out of 5 stars 674
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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The Making of a Manager
- What to Do When Everyone Looks to You
- De: Julie Zhuo
- Narrado por: Karissa Vacker, Julie Zhuo
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 1,761
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Narración:4.5 out of 5 stars 1,420
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Historia4.5 out of 5 stars 1,412
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 508
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Narración:4.5 out of 5 stars 433
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Historia4.5 out of 5 stars 419
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General4.5 out of 5 stars 152
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Narración:4.5 out of 5 stars 128
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Historia4.5 out of 5 stars 125
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
- De Christie en 08-11-18
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Surrounded by Idiots
- The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life)
- De: Thomas Erikson
- Narrado por: David John
- Duración: 10 h y 47 m
- Versión completa
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General4.5 out of 5 stars 1,160
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Narración:4.5 out of 5 stars 936
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Historia4.5 out of 5 stars 935
Author Thomas Erikson explains that there are four key behavior types that define how we interact with and perceive the people around us. Understanding someone’s pattern of behavior is the key to successful communication. Erikson breaks down the four kinds of behavior types - Reds who are dominant and commanding, Yellows who are social and optimistic, Greens who are laid-back and friendly, and Blues who are analytical and precise - and explains how to identify and interact with each type of person.
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1 out of 5 stars
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Should be titled "why I hate reds"
- De Dave en 08-24-20
De: Thomas Erikson
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Resolving Everyday Conflict
- De: Ken Sande, Kevin Johnson
- Narrado por: Maurice England
- Duración: 2 h y 54 m
- Versión completa
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General5 out of 5 stars 111
-
Narración:5 out of 5 stars 97
-
Historia5 out of 5 stars 97
Excerpt of best-selling title, The Peacemaker. Conflict-resolution expert Ken Sande shows you how to help permanently resolve disputes in your everyday life. He takes you beyond quick fixes to true, life-changing reconciliation with family members, coworkers, and fellow believers.
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5 out of 5 stars
-
wish it was longer but still powerful.
- De D. Quals en 04-04-19
De: Ken Sande, y otros
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- De: Paul Falcone
- Narrado por: Adam Lofbomm
- Duración: 12 h y 45 m
- Versión completa
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General4.5 out of 5 stars 52
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Narración:4.5 out of 5 stars 44
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Historia4.5 out of 5 stars 45
Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
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3 out of 5 stars
-
Decent examples, but outdated male focused POV
- De GinaM en 01-09-22
De: Paul Falcone
-
The Big Book of HR, 10th Anniversary Edition
- De: Barbara Mitchell, Cornelia Gamlem
- Narrado por: Randye Kaye
- Duración: 12 h y 36 m
- Versión completa
-
General4 out of 5 stars 5
-
Narración:4 out of 5 stars 5
-
Historia4 out of 5 stars 5
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
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1 out of 5 stars
-
Awful
- De April Heegeman en 05-11-22
De: Barbara Mitchell, y otros
-
The Executive Coaching Guide: What Every HR Professional Needs to Know
- De: Leyda Lazo SHRM-SCP
- Narrado por: Jess Spayd
- Duración: 1 h y 43 m
- Versión completa
-
General5 out of 5 stars 1
-
Narración:5 out of 5 stars 1
-
Historia5 out of 5 stars 1
The Executive Coaching Guide is packed with real coaching scenarios, tips and tricks to help HR professionals prepare for their coaching sessions, and tons of examples of effective and powerful coaching questions to illustrate the different stages of the coaching models during a professional coaching engagement, The Executive Coaching Guide will help HR managers enhance their coaching skills while developing an effective leadership style that is all their own.
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- De: Gill Hasson
- Narrado por: Katy Carmichael
- Duración: 4 h y 21 m
- Versión completa
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General5 out of 5 stars 4
-
Narración:5 out of 5 stars 3
-
Historia5 out of 5 stars 3
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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5 out of 5 stars
-
Awesome!
- De Ms Fit Queen en 02-19-24
De: Gill Hasson
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- De: Sharon Armstrong, Barbara Mitchell
- Narrado por: Robin Miles
- Duración: 6 h y 8 m
- Versión completa
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General4.5 out of 5 stars 33
-
Narración:4.5 out of 5 stars 27
-
Historia4.5 out of 5 stars 27
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
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4 out of 5 stars
-
Good technical HR resource
- De Amazon Customer en 02-02-24
De: Sharon Armstrong, y otros
-
Resolving Everyday Conflict
- De: Ken Sande, Kevin Johnson
- Narrado por: Maurice England
- Duración: 2 h y 54 m
- Versión completa
-
General5 out of 5 stars 111
-
Narración:5 out of 5 stars 97
-
Historia5 out of 5 stars 97
Excerpt of best-selling title, The Peacemaker. Conflict-resolution expert Ken Sande shows you how to help permanently resolve disputes in your everyday life. He takes you beyond quick fixes to true, life-changing reconciliation with family members, coworkers, and fellow believers.
-
5 out of 5 stars
-
wish it was longer but still powerful.
- De D. Quals en 04-04-19
De: Ken Sande, y otros
-
101 Tough Conversations to Have with Employees
- A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
- De: Paul Falcone
- Narrado por: Adam Lofbomm
- Duración: 12 h y 45 m
- Versión completa
-
General4.5 out of 5 stars 52
-
Narración:4.5 out of 5 stars 44
-
Historia4.5 out of 5 stars 45
Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
-
3 out of 5 stars
-
Decent examples, but outdated male focused POV
- De GinaM en 01-09-22
De: Paul Falcone
-
The Big Book of HR, 10th Anniversary Edition
- De: Barbara Mitchell, Cornelia Gamlem
- Narrado por: Randye Kaye
- Duración: 12 h y 36 m
- Versión completa
-
General4 out of 5 stars 5
-
Narración:4 out of 5 stars 5
-
Historia4 out of 5 stars 5
Every leader will agree that managing people is challenging and growing more complex. Since The Big Book of HR was first published, dramatic changes have taken place in the workplace and the workforce. This tenth anniversary edition incorporates discussions and reflections on these changes which are useful for any business owner, manager, or HR professional.
-
1 out of 5 stars
-
Awful
- De April Heegeman en 05-11-22
De: Barbara Mitchell, y otros
-
The Executive Coaching Guide: What Every HR Professional Needs to Know
- De: Leyda Lazo SHRM-SCP
- Narrado por: Jess Spayd
- Duración: 1 h y 43 m
- Versión completa
-
General5 out of 5 stars 1
-
Narración:5 out of 5 stars 1
-
Historia5 out of 5 stars 1
The Executive Coaching Guide is packed with real coaching scenarios, tips and tricks to help HR professionals prepare for their coaching sessions, and tons of examples of effective and powerful coaching questions to illustrate the different stages of the coaching models during a professional coaching engagement, The Executive Coaching Guide will help HR managers enhance their coaching skills while developing an effective leadership style that is all their own.
-
How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- De: Gill Hasson
- Narrado por: Katy Carmichael
- Duración: 4 h y 21 m
- Versión completa
-
General5 out of 5 stars 4
-
Narración:5 out of 5 stars 3
-
Historia5 out of 5 stars 3
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
-
5 out of 5 stars
-
Awesome!
- De Ms Fit Queen en 02-19-24
De: Gill Hasson
-
The Essential HR Handbook, 10th Anniversary Edition
- A Quick and Handy Resource for Any Manager or HR Professional
- De: Sharon Armstrong, Barbara Mitchell
- Narrado por: Robin Miles
- Duración: 6 h y 8 m
- Versión completa
-
General4.5 out of 5 stars 33
-
Narración:4.5 out of 5 stars 27
-
Historia4.5 out of 5 stars 27
Whether you're a small business owner, a manager in a business without an HR department, or even a seasoned HR professional, The Essential HR Handbook will help you handle any personnel problem - from onboarding to outplacement - quickly and easily. This fully updated 10th anniversary edition is packed with information, tools, checklists, sample forms, and timely tips to guide you through the maze of personnel issues in today's complex business environment.
-
4 out of 5 stars
-
Good technical HR resource
- De Amazon Customer en 02-02-24
De: Sharon Armstrong, y otros
-
The Handbook of Conflict Resolution (3rd Edition)
- Theory and Practice
- De: Peter T. Coleman - editor, Morton Deutsch - editor, Eric C. Marcus - editor
- Narrado por: Timothy Andrés Pabon
- Duración: 47 h y 28 m
- Versión completa
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General4 out of 5 stars 5
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Narración:3.5 out of 5 stars 3
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Historia3.5 out of 5 stars 3
Peter T. Coleman, Morton Deutsch, and Eric C. Marcus present their classic guide to resolving conflict.
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1 out of 5 stars
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Too dry ...
- De WoodenNickel en 02-12-20
De: Peter T. Coleman - editor, y otros
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The Essential Workplace Conflict Handbook
- A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
- De: Barbara Mitchell, Cornelia Gamlem
- Narrado por: Karen Saltus
- Duración: 4 h y 25 m
- Versión completa
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General3.5 out of 5 stars 15
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Narración:3.5 out of 5 stars 10
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Historia3.5 out of 5 stars 10
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source of innovation and creativity.
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4 out of 5 stars
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Work place conflict help.
- De Anonymous User en 08-09-23
De: Barbara Mitchell, y otros
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The Anatomy of Peace (Fourth Edition)
- Resolving the Heart of Conflict
- De: The Arbinger Institute
- Narrado por: Kaleo Griffith
- Duración: 7 h y 39 m
- Versión completa
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General4.5 out of 5 stars 170
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Narración:5 out of 5 stars 137
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Historia4.5 out of 5 stars 136
From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. The Anatomy of Peace uses a fictional story to powerfully show listeners the way to transform conflict.
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4 out of 5 stars
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Drew me in
- De Godson en 06-21-22
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
- Narrado por: Jill Blackwood
- Duración: 6 h y 53 m
- Versión completa
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General3.5 out of 5 stars 141
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Narración:3.5 out of 5 stars 115
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Historia3.5 out of 5 stars 115
Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
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3 out of 5 stars
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Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
De: Renee Evenson
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The Energy Bus
- 10 Rules to Fuel Your Life, Work, and Team with Positive Energy
- De: Jon Gordon
- Narrado por: Jon Gordon
- Duración: 2 h y 39 m
- Versión completa
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General4.5 out of 5 stars 12,973
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Narración:4.5 out of 5 stars 11,093
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Historia4.5 out of 5 stars 11,057
In the mode of other best selling business fables, The Energy Bus takes listeners on an enlightening and inspiring ride that reveals 10 secrets for approaching life and work with the kind of positive, forward thinking that leads to true accomplishment - at work and at home. Everyone faces challenges. And every person, organization, company, and team will have to overcome negativity and adversity to define themselves and create their success.
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2 out of 5 stars
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Too Painful to Listen to
- De Kenny en 06-22-15
De: Jon Gordon
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The Coaching Habit
- Say Less, Ask More & Change the Way You Lead Forever
- De: Michael Bungay Stanier
- Narrado por: Daniel Maté
- Duración: 3 h y 3 m
- Versión completa
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General4.5 out of 5 stars 5,947
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Narración:4.5 out of 5 stars 5,031
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Historia4.5 out of 5 stars 4,964
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.
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3 out of 5 stars
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What's on your mind?
- De A. Yoshida en 08-11-16