Customer Service: The Sandler Way

48 Rules for Strategic Customer Care

De: Anne MacKeigan

Narrado por: Sean Pratt

Your customer service plan is only as strong as its weakest link.

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

©2015 Sandler Systems, Inc. (P)2018 Gildan Media

Must Have

Very informative. I have been in Customer Service and Sales for over 20 years and this teaching made me feel as impowered today as I was 20 years ago. This lesson hit all the points needed to boost service if you’re already in the business of Customer Service and also give you a great jump start and insight on information needed if you’re just starting out as well.

Spot on

Really enjoy the Sandler approach and usually their books are reiterations hyper focused on the the submarine model. Surprisingly while there was talk of that nature hear, this book, like the questions book (HIGHLY Recommended) discuss little else outside of this topic. 3rd listen and plan on revisiting it frequently to reinforce and apply more and more. Looking for techniques, tactics, models and best practices? Add this to your library for those interested in leveling/skilling up.