12 Golden Keys to Hospitality Excellence
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
3 meses gratis
12 Golden Keys to Hospitality Excellence
Compra ahora por $14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Dalan Decker
-
De:
-
F. H. Benzakour
Acerca de esta escucha
In the 12 Golden Keys to Hospitality Excellence, author F. H. Benzakour, Cornell graduate and professor of contemporary club management at Fairleigh Dickinson University, with 25 years of CEO experience in taking private clubs from black to green, shares his insights and expertise on superior management.
The 12 strategic, eye-opening approaches include:
- Over-invest in people - It's an investment you're guaranteed to reap rewards from.
- Celebrate diversity - with people of diverse ethnicity and cultures, both members and employees.
- Be a student of the obvious - instead of searching for complex resolutions, look for simple solutions to complicated problems.
- Be a master of game theory - work out a winning business strategy that will result in a generous payoff.
- Swim in blue oceans - create new demand in competition-free market spaces.
- The Pareto Principle - focus on the 20 percent of actions that generate the greatest results.
- Innovate or die - move toward the future or you'll become part of the past.
By employing these 12 dynamic game plans within the 12 Golden Keys to Hospitality Excellence, managers will advance to being winners in the hospitality industry.
©2018 Frank H. Benzakour (P)2019 Frank H. BenzakourLos oyentes también disfrutaron...
-
Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
-
General4.5 out of 5 stars 2,209
-
Narración:4.5 out of 5 stars 1,844
-
Historia4.5 out of 5 stars 1,842
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
1 out of 5 stars
-
ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
-
General5 out of 5 stars 3,831
-
Narración:5 out of 5 stars 3,437
-
Historia5 out of 5 stars 3,437
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
-
The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 6,556
-
Narración:4.5 out of 5 stars 5,482
-
Historia4.5 out of 5 stars 5,459
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
-
3 out of 5 stars
-
Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 162
-
Narración:4.5 out of 5 stars 133
-
Historia4.5 out of 5 stars 133
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- De: Horst Schulze, Dean Merrill - contributor
- Narrado por: Michael Wagner
- Duración: 5 h
- Versión completa
-
General5 out of 5 stars 1,427
-
Narración:5 out of 5 stars 1,245
-
Historia5 out of 5 stars 1,238
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
5 out of 5 stars
-
Challenging and Inspiring
- De Kim en 09-25-19
De: Horst Schulze, y otros
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- De: Jim Collins
- Narrado por: Jim Collins
- Duración: 10 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 17,707
-
Narración:4.5 out of 5 stars 14,574
-
Historia4.5 out of 5 stars 14,478
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- De Anaxamaxan en 08-31-10
De: Jim Collins
-
Setting the Table
- The Transforming Power of Hospitality in Business
- De: Danny Meyer
- Narrado por: Danny Meyer
- Duración: 5 h y 33 m
- Versión resumida
-
General4.5 out of 5 stars 2,209
-
Narración:4.5 out of 5 stars 1,844
-
Historia4.5 out of 5 stars 1,842
Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations, one that includes 11 unique dining establishments, each at the top of its game. How did he do it? How has he consistently beaten the odds in one of the toughest trades around?
-
1 out of 5 stars
-
ABRIDGED VERSION!?
- De Gregg Strader en 02-19-18
De: Danny Meyer
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More than They Expect
- De: Will Guidara
- Narrado por: Will Guidara
- Duración: 8 h y 37 m
- Versión completa
-
General5 out of 5 stars 3,831
-
Narración:5 out of 5 stars 3,437
-
Historia5 out of 5 stars 3,437
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality.
-
5 out of 5 stars
-
A Stratification What it Means to Be of Service
- De Amazon Customer en 10-31-22
De: Will Guidara
-
The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 6,556
-
Narración:4.5 out of 5 stars 5,482
-
Historia4.5 out of 5 stars 5,459
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
-
3 out of 5 stars
-
Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 162
-
Narración:4.5 out of 5 stars 133
-
Historia4.5 out of 5 stars 133
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- De: Horst Schulze, Dean Merrill - contributor
- Narrado por: Michael Wagner
- Duración: 5 h
- Versión completa
-
General5 out of 5 stars 1,427
-
Narración:5 out of 5 stars 1,245
-
Historia5 out of 5 stars 1,238
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
5 out of 5 stars
-
Challenging and Inspiring
- De Kim en 09-25-19
De: Horst Schulze, y otros
-
Good to Great
- Why Some Companies Make the Leap...And Others Don't
- De: Jim Collins
- Narrado por: Jim Collins
- Duración: 10 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 17,707
-
Narración:4.5 out of 5 stars 14,574
-
Historia4.5 out of 5 stars 14,478
Built To Last, the defining management study of the 90s, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?
-
3 out of 5 stars
-
Good info, over-the-top narration
- De Anaxamaxan en 08-31-10
De: Jim Collins
-
Your Restaurant Sucks!
- Embrace the Suck. Unleash Your Restaurant. Become Outstanding
- De: Donald Burns
- Narrado por: Sean Pratt
- Duración: 8 h y 13 m
- Versión completa
-
General5 out of 5 stars 45
-
Narración:5 out of 5 stars 40
-
Historia5 out of 5 stars 40
With the horrific failure rates of restaurants, how can you ensure yours will not only survive but grow and thrive? If your restaurant sucks, it is because you suck at running it; 100 percent. Donald Burns, author of Your Restaurant Sucks has created a methodology and mindset honed from his Special Operations training in the US Air Force. As a Pararescueman, his training developed a keen sense of purposeful and fast decision making. In the military, he learned the phrase, "embrace the suck".
-
5 out of 5 stars
-
A must for restaurants!
- De William en 10-07-21
De: Donald Burns
-
The Wisdom of the Bullfrog
- Leadership Made Simple (But Not Easy)
- De: Admiral William H. McRaven
- Narrado por: Admiral William H. McRaven
- Duración: 3 h y 44 m
- Versión completa
-
General5 out of 5 stars 1,289
-
Narración:5 out of 5 stars 1,151
-
Historia5 out of 5 stars 1,149
The title “Bullfrog” is given to the Navy SEAL who has served the longest on active duty. Admiral McRaven was honored to receive this honor in 2011 when he took charge of the United States Special Operations Command. When McRaven retired in 2014, he had 37 years as a Navy SEAL under his belt, leading men and women at every level of the special operations community. During those four decades, Admiral McRaven dealt with every conceivable leadership challenge. The Wisdom of The Bullfrog draws on these and countless other experiences from Admiral McRaven’s incredible life.
-
5 out of 5 stars
-
Great book for anyone in Leadership position
- De Myrl en 04-06-23
-
Lead with Hospitality
- Be Human. Emotionally Connect. Serve Selflessly.
- De: Taylor Scott, Jon Gordon - foreword
- Narrado por: Taylor Scott
- Duración: 6 h y 5 m
- Versión completa
-
General4.5 out of 5 stars 27
-
Narración:5 out of 5 stars 25
-
Historia4.5 out of 5 stars 25
Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry.
-
5 out of 5 stars
-
Fairly basic but solid
- De Shane K. en 04-29-24
De: Taylor Scott, y otros
-
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 12 m
- Versión completa
-
General4.5 out of 5 stars 524
-
Narración:4.5 out of 5 stars 431
-
Historia4.5 out of 5 stars 429
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
-
4 out of 5 stars
-
Very good information
- De Sand Storm IR.Tools Technology en 09-06-15
-
Restaurant & Bar Marketing
- The No Bulls#it Guide to Improving Guest Counts
- De: Erik Shellenberger
- Narrado por: Erik Shellenberger
- Duración: 1 h y 54 m
- Versión completa
-
General4.5 out of 5 stars 190
-
Narración:4.5 out of 5 stars 167
-
Historia4.5 out of 5 stars 167
A real, raw, and relevant look at the reality of marketing your bar or restaurant in today’s noisy online world. Learn why social media marketing has lost its effectiveness over the years and how content marketing can give you a simple, much-needed edge.
-
2 out of 5 stars
-
Ehh try something else
- De Chris en 09-06-20
-
Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- De: Jon Taffer, Karen Kelly
- Narrado por: Luke Daniels
- Duración: 7 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 546
-
Narración:4.5 out of 5 stars 476
-
Historia4.5 out of 5 stars 476
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
-
4 out of 5 stars
-
Wish Jon was the narrator!!
- De Bonnie en 03-04-15
De: Jon Taffer, y otros
-
Hospitality 2.0
- Digital Revolution in the Hotel Industry
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 11 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 9
-
Narración:4.5 out of 5 stars 8
-
Historia4.5 out of 5 stars 8
This audiobook is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently.
-
2 out of 5 stars
-
Total disappointment
- De Evan Djikas en 10-05-24
De: Ira Vouk
-
Company of One
- Why Staying Small Is the Next Big Thing for Business
- De: Paul Jarvis
- Narrado por: Paul Jarvis
- Duración: 7 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 1,231
-
Narración:4.5 out of 5 stars 1,035
-
Historia4.5 out of 5 stars 1,027
Paul Jarvis left the corporate world when he realized that working in a high-pressure, high profile world was not his idea of success. In Company of One, Jarvis explains how you can find the right pathway to do the same, including planning how to set up your shop, determining your desired revenues, dealing with unexpected crises, keeping your key clients happy, and of course, doing all of this on your own. Company of One is a refreshingly new approach centered on staying small and avoiding growth, for any size business.
-
2 out of 5 stars
-
Starts out strong...
- De Oliver Nielsen en 05-02-20
De: Paul Jarvis
-
How Google Works
- De: Eric Schmidt, Jonathan Rosenberg, Alan Eagle
- Narrado por: Holter Graham, Jonathan Rosenberg
- Duración: 9 h y 47 m
- Versión completa
-
General4.5 out of 5 stars 4,220
-
Narración:4.5 out of 5 stars 3,527
-
Historia4.5 out of 5 stars 3,512
Google Executive Chairman and ex-CEO Eric Schmidt and former SVP of Products Jonathan Rosenberg came to Google over a decade ago as proven technology executives. At the time, the company was already well-known for doing things differently, reflecting the visionary - and frequently contrarian - principles of founders Larry Page and Sergey Brin. If Eric and Jonathan were going to succeed, they realized they would have to relearn everything they thought they knew about management and business.
-
1 out of 5 stars
-
Painfully ignorant
- De kameir en 10-13-14
De: Eric Schmidt, y otros
-
New-School Leadership: Making a Difference in the 21st Century
- De: D. A. Abrams
- Narrado por: Jack Chekijian
- Duración: 2 h y 48 m
- Versión completa
-
General5 out of 5 stars 45
-
Narración:5 out of 5 stars 45
-
Historia5 out of 5 stars 45
The need for and demands on leadership have changed radically in the past few years. To be a dynamic and effective leader of a 21st-century organization or corporation requires an entirely different strategy and set of skills than it did just five or ten years ago. In fact, much of the best advice and examples from even the last decade no longer apply.
-
5 out of 5 stars
-
Leadership
- De Lisa OHuggard en 12-02-19
De: D. A. Abrams
-
The Zappos Experience
- 5 Principles to Inspire, Engage, and Wow
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli, Tom Parks
- Duración: 8 h y 32 m
- Versión completa
-
General4.5 out of 5 stars 58
-
Narración:4.5 out of 5 stars 48
-
Historia4.5 out of 5 stars 48
The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.
-
2 out of 5 stars
-
Brand propaganda
- De MR A G ADELAAR en 05-22-15
-
The Messy Middle
- Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture
- De: Scott Belsky
- Narrado por: Scott Belsky
- Duración: 11 h y 3 m
- Versión completa
-
General4.5 out of 5 stars 583
-
Narración:4.5 out of 5 stars 497
-
Historia4.5 out of 5 stars 495
Creating something from nothing is an unpredictable journey. The first mile births a new idea into existence, and the final mile is all about letting go. We love talking about starts and finishes, even though the middle stretch is the most important and often the most ignored and misunderstood. Broken into three sections with 100-plus insights, this no-nonsense audiobook will help you find your way through the hardest parts of any bold project or new venture.
-
2 out of 5 stars
-
It's for leaders starting with a big team.
- De KP en 12-07-18
De: Scott Belsky
self-centered, hot helpful
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.