AUTHOR

Sarah Cook

Business & Careers
Tap the gear icon above to manage new release emails.
Sarah Cook is Managing Director of The Stairway Consultancy Ltd. She has 15 years consulting experience specialising in leadership, service excellence and culture change. Sarah was one of the founding members in 1989 of the Stairway Consultancy Ltd. Prior to this she worked for Unilever and as Head of Customer Care for a retail management consultancy. Sarah has wide experience of helping public and private sector organisations improve their customer service and develop their leadership and people capability. She works with senior executives and managers both at a group and a one-to-one level. Most of Sarah’s work is based on the principles of the service value chain: effective leadership leads to high levels of employee satisfaction, which in turn generates customer satisfaction, retention and stakeholder value. Sarah’s style is both supportive and challenging. She is passionate about excellent service. Sarah regularly speaks at conferences on leadership, service excellence and culture change. She is also a business author and is published by Gower, Fenman, Croner, Echelon and Kogan Page. Sarah has an M.A. in Modern Languages from Cambridge University. She gained an MBA in 1991. She also has a degree in Psychology. She is a Fellow of the Chartered Institute of Personnel Development and a Chartered Marketeer. Sarah is a licensed user of Myers Briggs Type Indicator, Strength Deployment Inventory, Emotional Intelligence EQ-I and Prism Team Dynamics diagnostic tools
Read more Read less
You're getting a free audiobook


You're getting a free audiobook.

$14.95 per month after 30 days. Cancel anytime.
Try for $0.00

Best Sellers

Product List
  • Customer Care Excellence Audiobook By Sarah Cook cover art

    Regular price: $25.00 or 1 credit

    Sale price: $25.00 or 1 credit

    Try for $0.00
  • Well-Being in the Workplace Audiobook By Sarah Cook cover art

    Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    Try for $0.00
  • Effective Career Development Audiobook By Sarah Cook cover art

    Regular price: $6.95 or 1 credit

    Sale price: $6.95 or 1 credit

    Try for $0.00

Are you an author?

Help us improve our Author Pages by updating your bibliography and submitting a new or current image and biography.
Visit Amazon Author Central