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Becky Carroll is president and founder of Petra Consulting Group. The San Diego based management consultancy is focused on growing businesses through customer engagement, social media, and the customer experience. Her clients include Fortune 500 companies such as Verizon, HP, and Electronic Arts/EA as well as medium-sized corporations, executives, and non profits. Becky founded the company on the firm belief that the best way to achieve organic growth is to successfully build on a rock-solid customer base. Her focus has consistently been on customer loyalty and retention. Becky knows what it can mean for organizations to impact their bottom line through customer relationships.
Becky is a highly-regarded international speaker and provides speeches ranging from keynotes to workshops to webcasts. She teaches at UC San Diego Extension on Marketing via Social Media. In addition, she is a social media contributor for the NBC San Diego Morning Show on KNSD TV. Becky authors the Customers Rock! blog, listed as #2 in the Top 20 customer service blogs.
Prior to founding Petra Consulting Group, Becky was a senior consultant with industry-leading Peppers and Rogers Group. Previously, she worked at Hewlett Packard for 13 years including positions as Director of Marketing for the UK and Ireland and as Worldwide Customer Loyalty Marketing Manager for HP Services in the US.
Becky's book, The Hidden Power of Your Customers, will change the way you think about your customers. Find out how to grow your business using your existing customer base. Learn the principles that make Customers Rock! companies successful by using four key essentials to unlock the hidden power of your customers.
A NOTE FROM BECKY: WHY CUSTOMERS ROCK!
There are undercurrents of a fundamental attitude change in some companies where customers are now being seen as valuable company assets, not as resource drains. This is an attitude I call "Customers Rock!".
Every day I walk through the customer experience with services and products, both as a businesswoman and as a consumer. These interactions spark thoughts and ideas about how customer relationships can be improved. It's exciting to share these thoughts and ideas so more companies can learn how to develop a "Customers Rock!" attitude.
Contact me at becky@petraconsultinggroup.com to talk with me about social media, to learn how your organization can become a Customers Rock! company, to book a speaking engagement, or to just say hello!
SPEAKING
Becky is an accomplished international speaker and is comfortable in a variety of global regions and cultures. Becky's speaking strengths show themselves best in the context of social media, marketing, and customer loyalty. Her upbeat and effervescent delivery is backed by solid experience and a passion for the proven customer-centric concepts and processes she knows.
Becky is adept in a broad range of presentation formats, including keynotes, panel discussions, moderating, workshops, live broadcasts, and webinars. She has been a consistent and welcome presence at social media conferences, customer service events, vendor road-shows, marketing associations, and corporate meetings, most of which cut across a broad range of corporate profiles.
SPECIALITIES
Social media, strategy, marketing, customer retention and customer loyalty, customer experience, service and support strategy in high technology, information technology, entertainment industry, gaming industry, automotive
CONTACT INFORMATION
Website: http://www.customersrock.net
Email: becky@petraconsultinggroup.com
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