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The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond | [The Great Courses]

The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.
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Publisher's Summary

In 24 lectures brimming with practical tips, tools, and techniques everyone can use to better manage conflict in his or her professional and personal lives, gain the essential skills of conflict management. As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.

You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.

While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.

You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

Disclaimer: Please note that this recording may include references to supplemental texts or print references that are not essential to the program and not supplied with your purchase.

©2010 The Teaching Company, LLC (P)2010 The Great Courses

What Members Say

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  •  
    Brendan Waukegan, IL, United States 09-21-13
    Brendan Waukegan, IL, United States 09-21-13 Member Since 2011
    HELPFUL VOTES
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    "Excellent Frameworks"

    I thoroughly enjoyed this course. The lecturer is an excellent narrator and sounds very empathetic and understanding. He breaks down the topic into very logical lectures, each focused around very useable frameworks. He frequently references outside studies, but doesn't get bogged down in the details, making it relate to the issue at hand. There are some dramatic enactments of examples which are sometimes cheesy, but overall add to the course. This audiobook is good from start to finish (arguably getting better as it goes), rather than many books, where it's one good idea re-hashed 50 times.

    24 of 24 people found this review helpful
  •  
    Nothing really matters Ottawa, Ontario, Canada 06-05-14
    Nothing really matters Ottawa, Ontario, Canada 06-05-14 Member Since 2013

    Rob Thomas

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    "Very interesting and valuable information."

    I absolutely loved this lecture. It was frank and jam packed with extremely valuable information. I found the lecturer's habit of summing up really helpful.

    ** My only quibble is that there were no accompanying materials. It would have been great to have a synopsis of the key topics and at least a few key points for each topic. And it was disappointing not to have one. **

    I, like most folks I imagine, listened to these lectures while driving and could not make notes. And as this is a 12+ hour lecture series, it is not practical for me to sit down at a desk to re-listening and make notes. Truth be told, I would really rather not have to do this at all. I'd rather the publisher did it for me.

    Since the lecturer covered a lot of fascinating points and was not shy to summarize them for us, why, Great Courses, could you not provide your clients a written summary? Please re-consider.

    5 of 5 people found this review helpful
  •  
    carlosweb10 Lima Peru 07-30-14
    carlosweb10 Lima Peru 07-30-14 Member Since 2013
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    "Good source and orientation plus tips about this"
    If you could sum up The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond in three words, what would they be?

    It gives a good orientation on how to handle this special situation: conflict
    Besides , the authos gives tips , so it is helpful enough


    Would you be willing to try another book from The Great Courses? Why or why not?

    yes, they are interesting


    What does Professor Michael Dues bring to the story that you wouldn’t experience if you just read the book?

    many situations


    Did you have an extreme reaction to this book? Did it make you laugh or cry?

    none of them


    Any additional comments?

    It is a good resource

    0 of 0 people found this review helpful
  •  
    Alexandre A. Dekker Floripa, SC Brazil 05-05-14
    Alexandre A. Dekker Floripa, SC Brazil 05-05-14 Member Since 2011
    ratings
    REVIEWS
    2
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    Performance
    Story
    "Good step-by-step metodology"
    What made the experience of listening to The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond the most enjoyable?

    Easy an fun to followup. Good drama examples. You can found the pdf on the net


    What other book might you compare The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond to and why?

    dono


    Have you listened to any of Professor Michael Dues’s other performances before? How does this one compare?

    no


    What did you learn from The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond that you would use in your daily life?

    Good advice on the matter


    Any additional comments?

    no

    0 of 3 people found this review helpful
  • Showing: 1-4 of 4 results
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  • Jim
    Twickenham, United Kingdom
    5/20/14
    Overall
    Performance
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    "Clear, comprehensive and practical"

    This is a topic I work with quite a lot and I was looking for something that got its arms around the subject as a whole. Prof Dues delivers a very clear and helpful overview of the subject with practical tips about how to put the lessons to work, examples from his own work which bring the theories to life and short dramatic illustrations of concepts to life. Despite its length my attention never flagged because his delivery is excellent and there are so many useful theories and tactics on offer throughout. My personal highlight is the section dealing with the interplay of goals relating to topic, relationship, identity and process which form a major part of all conflicts but there are plenty more. I was primarily interested in this from a work perspective but the lectures also deal with personal relationships and raising kids to be effective at conflict management in their own lives.

    Very highly recommended

    1 of 1 people found this review helpful
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