Crucial Conversations (Third Edition)

Tools for Talking When Stakes Are High

By: Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory

Narrated by: Emily Gregory, Joseph Grenny

Length: 7 hrs and 45 mins

Publisher's summary

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a crucial conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums.

When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

©2022 VitalSmarts (P)2021 McGraw Hill-Ascent Audio

Hard conversations made easier with this book

If you're looking to tackle tough conversations this book needs to be your starting point!

The skill set you need!

The skill set we all need but no one teaches. This is the single most important thing I've read this year.

Still the best

This is a must read for everyone who wants to communicate better. I was completely impressed.

Great book

This book has helped me in every aspect of my life. I’m just a beginner, but it’s helping me communicate my everyone

Very applicable

No matter who you are the points they teach in this book can help you. Professionally or personally. I’m glad I got to listen to it. I found it easier to listen and take notes while the male was speaking. Thank you for great information!

Excellent-Highly Recommend

This is how we get back to civil discourse, fruitful dialogue, collaboration toward common goals, successful businesses, enriched professional and personal relationships, and more. This approach can be scary in practice, but so worth it. Better to advocate for yourself, your relationships, & your workplace - to be heard, grow, and enjoy the peace and security of honest environments than live in anger, mistrust, and insecurity. I highly recommend this book.

Just out standing ;)

Thank you 😊. This has been one of the best one yet. Trying to make some of the helpful suggestions a habit every day. Air hug ;)

Actionable advice

I read this for work and found it to have very useful, actionable advice. I've since gifted two copies.

Beneficial for ALL

Emily Gregory’s tone and delivery made this an easy to digest and enjoyable listen. Everyone can benefit from the principles of Crucial Conversation. I will definitely listen to this one again as a fresher later and to ensure I have a full grasp of the components of a crucial conversation.

Gave me a direction to row

Growing up in a home where conversations were usually disasters, I as an adult need a lot of help in this area. I wish there were more examples of conversations in relationships instead of workplace conversations. Maybe a separate book specifically for those more intimate family life conversations would be nice. Though I’m grateful for those who have researched this topic and identified specific actions that we can take to improve our conversation skills in all aspects of our lives. It’s a little overwhelming to compile all that you need to remember to do in order to have a successful conversation so I appreciated the author pointing us to two skills to start with. Right now I feel like I’m a little row boat in the middle of the ocean and I have a long way to row to get to land. It’s going to take a lot of work but I have the desire to improve and now I have direction. I know where land is thanks to this book and I think that makes all the difference.