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Effective Communication Skills | [The Great Courses]

Effective Communication Skills

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness.
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Publisher's Summary

From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication.

These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness - especially by overcoming the psychological and biological hard-wiring that too often gets in the way.

Professor Kehoe offers a trove of practical techniques for successful communication, from everyday interactions in the home or workplace to managing your reactions and speaking effectively in conflict- and tension-laden situations.

You'll learn how early cultural learning and deeply learned patterns of reaction in our unconscious mind enhance or undermine your ability to communicate effectively; how your sense of self develops in everyday talk during your childhood; the specific styles of talking you use in most situations; and the basic techniques of perhaps the most important and neglected aspect of human conversation, the art of active listening.

When you consider the complexities of conversation, it's a wonder that things ever work out as well as they do. But with the knowledge, strategies, and skills offered by this course, that hard-to-find effectiveness will be only a conversation away.

Disclaimer: Please note that this recording may include references to supplemental texts or print references that are not essential to the program and not supplied with your purchase.

©2011 The Teaching Company, LLC (P)2011 The Great Courses

What Members Say

Average Customer Rating

3.9 (170 )
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3.8 (145 )
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3.9 (150 )
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Performance
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  •  
    James Los Angeles, CA, United States 08-25-13
    James Los Angeles, CA, United States 08-25-13 Member Since 2009
    HELPFUL VOTES
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    "Interesting Lectures with a Misleading Description"

    The lectures are well rehearsed, excellently paced, and fascinating.
    However, the topic of the lectures does not match the product's description.

    The lectures are a combination of popular psychology theory and advice on conflict resolution, with a heavy emphasis on marital disputes. The scientific content is on the light side.

    There is nothing on communicating with strangers or in the workplace.

    That being said, the lectures are very interesting and well delivered. If you purchase this audiobook, you will likely be entertained and get a cursory education on a topic which is not discussed in the product description.

    29 of 29 people found this review helpful
  •  
    Andrea United States 10-04-13
    Andrea United States 10-04-13 Member Since 2013
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    "Must read! Personal and professional benefits!"
    Would you consider the audio edition of Effective Communication Skills to be better than the print version?

    ??? Never had the print version.


    What was one of the most memorable moments of Effective Communication Skills?

    This was a marathon length production, so a moment in such a context is more like a chapter in a book. I really liked the way he described the way in which each of us, from infancy onward, builds our frame of reference which filters everything we see and hear. Therefore, two people exchanging ideas and information with each other can walk away with completely different understandings about what just happened.


    Have you listened to any of Professor Dalton Kehoe’s other performances before? How does this one compare?

    No this was the first one.


    Was this a book you wanted to listen to all in one sitting?

    Yes if I had that kind of time!


    Any additional comments?

    Learning and applying the concepts presented here will change your life - personally and professionally - for the better. We all incorrectly believe that we speak our language well enough to be completely understood. If we are willing to question that belief, and explore ways to improve, we can solve persistent problems in all areas of our lives.

    6 of 7 people found this review helpful
  •  
    Jake Port Hueneme, California, United States 02-25-14
    Jake Port Hueneme, California, United States 02-25-14 Member Since 2013
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    "Points Not Effectively Communicated"

    There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

    5 of 6 people found this review helpful
  •  
    Jon Crawfurd ST PETERSBURG, FL USA 03-31-14
    Jon Crawfurd ST PETERSBURG, FL USA 03-31-14 Member Since 2012
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    "Not the best Great Course"

    The Professor provides a lot of background and detail on communications, but I was left a little disappointed. The entire trust of his presentation is to give one the tools for more effective communication, but I did not get anything new. What was missing was how to communicate with those who are unwilling to follow the professor's best practices.

    3 of 4 people found this review helpful
  •  
    Jeremy Phoenix, AZ, United States 11-11-13
    Jeremy Phoenix, AZ, United States 11-11-13 Member Since 2011
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    "Eh-not very good at all."
    What would have made Effective Communication Skills better?

    It was very dry and boring for a communication book.


    Has Effective Communication Skills turned you off from other books in this genre?

    for a book on communication it did not do a very good job on keeping my attention.


    4 of 7 people found this review helpful
  •  
    Jo Ann A. Simmons 09-15-14 Member Since 2012
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    "Excellent presentation."
    What did you love best about Effective Communication Skills?

    Professor Kehoe captures the nuances of effective communication. His presentation is informative and entertaining. His knowledge is wide and covers many theories and applications.


    What did you like best about this story?

    Professor Kehoe makes sense of communication skills. His approach is academic while his experience is practical. He is able to combine both in all lectures.


    What’s an idea from the book that you will remember?

    I will remember that we need to use our brain to think.


    Any additional comments?

    I highly recommend this course to all who are interested in improving their communication skills.

    0 of 0 people found this review helpful
  •  
    LaDin 05-11-14
    LaDin 05-11-14
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    "Good information, annoying and tiresome presenter."
    What could The Great Courses have done to make this a more enjoyable book for you?

    Heavy editing and different reader.


    Any additional comments?

    There is a lot of good information in this series of lectures regarding internal mental processes, cognitive functioning and interpersonal communication. Now, if only it was distilled down to the just the useful information and all the personal experience stories of the lecturer were removed, all the references to the lectures favorite “Cathy” cartoons were deleted, and it was read by someone that isn't making a living as a motivational speaker and doesn't perceive themselves as a charismatic personality I would recommend this unconditionally.

    Just the 2 minute introduction to Dr. Dalton Kehoe, his academic background, resume, awards, achievements, honors, professional associations, published books and plugs for his consulting practice you will know without a doubt that this guy thinks a great deal of himself.

    The information in this presentation is well worth assimilating or at least considering. The author of this series of lectures – who is also the reader – makes listening to this material a painfully annoying experience.

    1 of 3 people found this review helpful
  •  
    carlosweb10 Lima Peru 11-16-13
    carlosweb10 Lima Peru 11-16-13
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    "Brief view of how the conversation could fit"
    Where does Effective Communication Skills rank among all the audiobooks you’ve listened to so far?

    Brief view of the different steps , factors and implications involved in conversationGender's sides, intonation patterns, manners and skills are conidered. It is good enough for tips


    What was one of the most memorable moments of Effective Communication Skills?

    Gender's sides


    Did Professor Dalton Kehoe do a good job differentiating all the characters? How?

    So so-By listening is is limited. Because of conversation implies visual approach, the book does not convince at all


    If you were to make a film of this book, what would the tag line be?

    Good try


    Any additional comments?

    It is a good view and STUDY but maybe with visual aids would be excellent. What do you think?

    1 of 5 people found this review helpful
  • Showing: 1-8 of 8 results
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  • Steve
    United Kingdom
    3/30/14
    Overall
    Performance
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    "Some good points very well presented"
    Where does Effective Communication Skills rank among all the audiobooks you’ve listened to so far?

    In the search to improve myself as a coach and teacher it rates well in the educational section of my library.


    Was this a book you wanted to listen to all in one sitting?

    It wasn't a book you can listen to in one sitting, but you'll want to go back over the material several times.


    6 of 6 people found this review helpful
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